What is SmartFlow Send?

SmartFlow™ Send transforms your raw billing, payroll and customer care data into documents that you can automatically send through multiple physical and electronic channels—including epost™, mail, secure email, courier, fax and online.

Benefits

• Save time and cut costs by bringing customer and employee communications together under one supplier.
• Manage a full range of physical and electronic delivery channels from one location.
• Expedite bill payment and satisfy your customers by connecting with them through their medium of choice.
• Retrieve individual bills and statements on-demand.
• Reach the over 5 million Canadians who prefer to view, pay and store their bills online through the epost network.

Features

View on Demand

Your communications—regardless of channel or format—are instantly, securely and digitally captured for easy, on-demand retrieval at a later date.

• Call centre staff and customers can view the exact same documents while they interact, which increases problem resolution scores, decreases call times and cuts costs.
• Customers can access handy self-serve features such as secure retrieval of recent bills and statements from your website.

Secure electronic storage

Electronic copies of your communications are stored with the full protection of bank-grade security for as long as you need—whether it’s 10 days, 10 months or 10 years.

SmartFlow Console

The SmartFlow Console is a user-friendly web interface designed to help you manage your SmartFlow Send mailings. You can even use it to create and insert targeted messages and images in your bills and statements.

Watch a video to learn more about the SmartFlow Console.