SmartFlow™ Recover enabled us to update 21% of all the mail returns related to our mass mailing. In addition to updating our database, the solution helped us optimize the workload of our processing centre. We are strongly considering using this solution with all our mailings, including account statements, customer communications and targeted promotions."

- Lucie Bourdages, Senior Manager, Product Management and Marketing, National Bank of Canada

"We needed a user-friendly online billing application and Canada Post's SmartFlow was the most flexible. The team also shared our vision of putting our customer needs first," explained Rosie Serpa, Vice-president of Web Customer Experience and Operations.

The SmartFlow service application was flexible, scalable and could be customized. But the most important factor? "Trust," says Rosie. "If the ebill experience isn't easy, secure and reliable, customers won't have any confidence in it. It's all about trust."

So Rogers and the Canada Post SmartFlow team conducted customer-first usability testing and added functionality to meet customer needs.

"We learned customers wanted to navigate their bill in many ways to download call records and prioritize information," says Rosie. "We made sure it was very easy to manage, and we added several enhanced features over paper bills."

As a result of the partnership, ebill usage by Rogers' customers has doubled. Customers can now access ebills through Rogers' website, epost.ca or online banking.

By outsourcing both print and electronic billing to SmartFlow Send, TBayTel reduced the time and costs associated with software and print equipment and facilities, allowing them to focus on their core business.

"Our two main goals were to address the growing approval backlog and provide consistent and timely adjudication of licence applications. It soon became clear that we had a third goal to incorporate: establishing a system of secure two-way messaging. Canada Post provided the next-generation secure messaging our team needed." View case study.

"The challenge with online orders was identifying a way to affordably manage and fulfill web-based requests in a timely manner. The SmartFlow Respond service from Canada Post provided that answer for us." View case study.

"Ultramar produces 10,000 to 50,000 statements per month. Before we established a relationship with Canada Post, production was handled internally and spread across 3 or 4 different office locations. We needed to improve both the quality and control of our operations. Canada Post provided us with a high-quality and affordable alternative." View case study.

"SmartFlow Recover freed up more than $100,000 for programs, education and communications for our members and the kids in Canada." View case study.

Rexel Canada and Wolseley Canada Inc. chose SmartFlow Send to help improve their billing services. This provided them with the ability to deliver customer invoices via fax, with print as the fail-safe method of delivery when faxes were non-deliverable. The results? Faster payments and fewer outstanding invoices, reduced production costs and overall customer satisfaction.

By automating the indexing and distribution of 12,000 monthly financial and operations reports, Big Lots has drastically cut overhead costs and administrative headcount—despite adding 300 stores to their network of 1500+. The discount retailer is also successfully streamlining its AP, auditing and contracting workflows using content management technology. View case study.

By integrating several third party and homegrown applications, Gallatin Steel has used enterprise content management (ECM) technology to improve productivity, support governance, risk and compliance initiatives, and slash hard costs for paper and storage. View case study.