About

What is a permanent Change of Address?

Permanent Change of Address redirects your mail from your old address to your address. Whether you’re moving to a new home or moving your business, submit a permanent change of address if you don’t plan to return to your old address.

Why submit a change of address?

• Don’t miss important mail:
  • Residential — driver’s license renewals, tax forms, credit cards, etc.
  • Business — tax refunds, financial statements, contracts and purchase orders.
• Prevent identity theft — ensure sensitive mail follows you to your new address.
• Get special offers and deals on moving-related stuff.

Features

• Include up to 4 individuals or 4 families moving to the same address.
• Get mail redirected for 12 or 6 months.
• Use it for moves within Canada or internationally.
• Include up to 2 businesses and 2 individuals moving to the same address.

Who can apply

Who can submit a Change of Address?

• Individuals and families can submit a Change of Address
• Businesses and individuals moving to the same address can submit a Change of Address.

Who is not eligible?

You cannot apply online or in person if you receive mail through:

• An institution (e.g. a business, hotel, motel, rooming house, nursing home, hospital, school)
• A shared postal address, such as:
  • When several businesses share an identical address.
  • You receive your mail through a privately administered mailbox such as at a UPS store.
  • When an employee or a division of an organization relocates to a new address.

Completing a Change of Address for someone else

Apply at your local Post Office with identification and a letter of authorization.
Read about identification requirements.

Apply on behalf of a deceased person

Apply at your local Post Office with:

• One of the following certificates: death, medical examiner's, funeral director's, cremation, or other certificate by a comparable authority AND
• Proof of appointment as the legal representative, such as one of the following:
  • Grant of Letters probate
  • Letters of Administration (with or without will attached)
  • Certificate of appointment of the estate liquidator or certified statement of the liquidator
  • Statutory declaration form (40-076-696)

Mail redirection for schools

To submit a change of address for a school, apply in person at a Post Office with:

• 2 printed and completed copies of the school service form
• Government-issued identification
• Proof of authority to act on behalf of the school/school board, including supporting documentation containing:
  • Date
  • Name of school
  • Printed name and signature of the grantor of authority
  • Statement advising Canada Post of the name of the employee(s) authorized to act on behalf of the school
  • Printed name and signature(s) of all authorized individuals who can act on behalf of the school

Rates & prices

Rates & prices

Note: Business rate applies for combinations business and residential change of address requests

* Why opt for 12-month service?

• Residential Customers save $15 when you purchase the 12-month service over two 6-month purchases.
• Business Customers save $45 when you purchase the 12-month service over two 6-month purchases.
• Don’t miss important annual mailings from banks, Canada Revenue Agency, membership/club renewals, tax funds, financial statements, contracts and purchase orders.

How to apply

Change your address online

• For residential change of address, fill out our online form at least 3 business days before you move. Keep the reference number you receive in your confirmation email and use it to amend, extend or cancel your service online later on. To prevent fraud and ID theft, personal information and credit history will be used for authentication. We value and protect your privacy and security; the information you provide is only used to confirm your identity and is not retained by Canada Post.
• For business change of address, fill out our online form at least 10 business days before you move. Keep the reference number you receive in your confirmation email and use it to amend, extend or cancel your service online later on. To prevent fraud and identity theft, a letter will be sent to your old address to confirm that you initiated the service.

Change your address at a Post Office

• Residential user of the change of address service can fill out a form at any Post Office at least 3 days before moving. To prevent fraud and ID theft, you will need to bring government-issued photo identification with you when you sign up for this service. Read about identification requirements.
• Business user of the change of address service can fill out a form at any Post Office at least 10 days before moving. To prevent fraud and ID theft, you will need to bring government-issued photo identification and supporting documentation proving that you can act on behalf of the business/institution. Read about requirements for identification and supporting documents.

Don’t wait! Apply early.

If you already know your new address, submit your request now. This saves you time in the busy weeks leading up to your move and allows us time to set up your request.

Privacy

You may be asked to answer some questions based on your credit history to authenticate your identity.

Please note:

To protect your security, Equifax (Canadian credit bureau) will match your responses to your profile using your date of birth, name, address and a government issued ID you have provided.

At no time will Canada Post have access to your credit information or the questions asked.

Once you have passed the online authentication you will receive confirmation of your transaction, allowing you to modify or extend your service.

If you are unable or you do not wish to provide government-issued identification (driver’s licence or SIN) online, please submit a Change of Address in person at your local Post Office using alternative forms of identification.

Our Privacy Commitment

At Canada Post, one of our highest priorities is to respect the privacy and safeguard the personal information of individuals who entrust us with their information. This commitment is fundamental to our business and central to the trust Canadians have in our brand. To obtain information on Canada Post’s privacy policies, please visit the privacy section of our website.

Extend your service

Extend your Change of Address service

Request an extension at least 5 business days before your service expires. Pricing is the same as Change of Address pricing at the time of renewal. If your service has already expired, complete a new request.

Extend online

To extend, amend, or cancel your service, you will need your reference number and password (Your reference number was included in the email confirmation you received when you first purchased the service). Sign in now.

Extend at a Post Office

You must go to the same Post Office where you submitted your original request. Bring government-issued ID and one of the following:

• A piece of mail that has been redirected
• The Change of Address form you received when you purchased your service
• Your receipt
• Your notification card

If you have moved to a different address since the time you last submitted your Change of Address request, you must submit a new request and pay the applicable fees.