About

What is a permanent Change of Address?

When you’re moving to a new home and don’t plan to return to your old address, submit a permanent change of address.

Why submit a change of address?

• Don’t miss important mail — driver’s license renewals, tax forms, credit cards, etc.
• Prevent identity theft — ensure sensitive mail follows you to your new home.
• Get special offers and deals on moving-related stuff.

Features

• Include up to 4 individuals or 4 families moving to the same address.
• Get mail redirected for 12 or 6 months.
• Use it for moves within Canada or internationally.

Who can apply

Who can submit a Change of Address?

Individuals and families can submit a Change of Address.
Moving your business or a co-located business and home? See Business Change of Address.

Who isn’t eligible?

You cannot apply online or in person if you receive mail through:

• An institution (e.g. a business, hotel, motel, rooming house, nursing home, hospital, school)
• A shared postal address (e.g. private mailboxes such as at a UPS store)

Completing a Change of Address for someone else

Apply at your local Post Office with identification and a letter of authorization.
Read about identification requirements.

Apply on behalf of a deceased person

Apply at your local Post Office with:

• One of the following certificates: death, medical examiner's, funeral director's, cremation, or other certificate by a comparable authority AND
• Proof of appointment as the legal representative, such as one of the following:
  • Grant of Letters probate
  • Letters of Administration (with or without will attached)
  • Certificate of appointment of the estate liquidator or certified statement of the liquidator
  • Statutory declaration form (40-076-696)

Rates & prices

Rates & prices

Why opt for 12-month service?

• Save $15 when you purchase the 12-month service over two 6-month purchases.
• Don’t miss important annual mailings from banks, Canada Revenue Agency, and membership and club renewals.

How to apply

Change your address online

• Fill out our online form at least 5 business days before you move. Keep the reference number you receive in your confirmation email and use it to amend, extend or cancel your service online later on.
• To prevent fraud and ID theft, personal information and credit history will be used for authentication. We value and protect your privacy and security; the information you provide is only used to confirm your identity and is not retained by Canada Post.

Change your address at a Post Office

• Fill out a form at any Post Office at least 5 days before you move.
• Bring government-issued photo identification. Read about identification requirements.

Extend your service

Extend your Change of Address service

Request an extension at least 5 business days before your service expires. Pricing is the same as Change of Address pricing at the time of renewal. If your service has already expired, complete a new request.

Extend online

To extend, amend, or cancel your service, you will need your reference number and password (Your reference number was included in the email confirmation you received when you first purchased the service). Sign in now.

Extend at a Post Office

You must go to the same Post Office where you submitted your original request. Bring government-issued ID and one of the following:

• A piece of mail that has been redirected
• The Change of Address form you received when you purchased your service
• Your receipt
• Your notification card

If you have moved to a different address since the time you last submitted your Change of Address request, you must submit a new request and pay the applicable fees.