You are currently visiting our Basic Site. This site is used for low-bandwidth connections, mobile devices and alternative browsers.
To restore the graphics and layout, return to the Standard Site.

Skip Navigation

Welcome! Save time! Sign up | Registered users: Sign in

Question

I filed a Change of Address. Why haven’t I received any redirected mail yet?


Answer

Our Change of Address service redirects mail from your old address to your new address, so it can take a little longer for mail to reach your new address. Please wait 5 business days from the start date of your service to expect any redirected mail.

What you can do

  • Check how you receive your mail at your new address. If it’s through a Community Mail Box but you do not have the keys, request keys now.

    Are you a business with a Canada Post customer number?

  • Save time! Report the issue online.

    Are you a business with a Canada Post customer number?

  • Or you can call us to report the issue.

    Call Us

    You can reach us at 1-866-607-6301

    Residential - Mon to Fri: 8am to 8pm*
    Sat: 9am to 5pm*

    Commercial - Mon to Fri: 8am to 6pm*

    *local time