You are currently visiting our Basic Site. This site is used for low-bandwidth connections, mobile devices and alternative browsers.
To restore the graphics and layout, return to the Standard Site.

Skip Navigation

Welcome! Save time! Sign up | Registered users: Sign in

Question

I sent an item within Canada that arrived damaged. What can I do?

  • You have sent an item within Canada through one of our trackable, insured services and the item was delivered damaged.

Answer

We are committed to the safe handling of all mail items, but sometimes damage can occur during processing. You can file a claim to recoup the postage and insured value if you meet all of these conditions:

  • You sent the item through one of our trackable (bar-coded) services with insurance.
  • You are the sender. If you are the receiver, please contact the sender to initiate the claim.
  • You mailed your item within the last 90 days.
Important
  • Keep the item and its packaging in case they’re required for the claim assessment.
  • Certain contents do not qualify for damage refunds due to their fragile or perishable nature.

Was your damaged item sent to a destination outside Canada ?

What you can do

  • Check that you sent the item using a trackable (bar-coded) service. What a tracking number looks like.
  • Check that your item is not on our list of non-insurable contents.
  • Check that your item was mailed within the last 90 days.
  • If you are the sender of an item with insurance that was shipped within Canada and was delivered damaged, file a claim online now.

    Are you a business with a Canada Post customer number?

  • Or you can call us to submit your claim.

    Call Us

    You can reach us at 1-866-607-6301

    Residential - Mon to Fri: 8am to 8pm*
    Sat: 9am to 5pm*

    Commercial - Mon to Fri: 8am to 6pm*

    *local time