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What can I do if an item I shipped in Canada for delivery to a Canadian address was delivered late?
- You sent an item within Canada by Priority™, Xpresspost™ or Expedited Parcel™ and the item was delivered after the guaranteed delivery date.
We strive to deliver all items on time, but occasionally an item arrives after the expected delivery date.
You may be eligible for a refund of postage paid if all of these conditions are met:
- You are the sender of the item. If you are the receiver, please contact the sender to initiate the claim.
- You sent the item using a product that carries an on-time delivery guarantee: Priority, Xpresspost or Expedited Parcel services.
- Your item arrived after the expected delivery date (or updated delivery date if there is one).
- You submit your request for a postage refund within 30 business days of the expected delivery date.
Please note we cannot reimburse any consequential costs incurred by the sender or the receiver.
What you can do
- Check that your item was sent by Priority, Xpresspost or Expedited Parcel. Not sure? Enter the tracking number into Track.
- Check that your item was delivered after the expected or updated delivery date — use Track.
- If your item does not show in Track as having been successfully delivered, read about items that have not arrived yet.
- • If you are the sender and the item was sent in Canada to a Canadian address and delivered after the guaranteed or updated delivery date, you can contact us online to request a postage refund.
Has the item been delivered?
- I don't know.
- No
- Yes.
Check the status of your item using Track.
- Or you can call us to request a refund.
Call Us
You can reach us at 1-866-607-6301
Residential - Mon to Fri: 8am to 8pm*
Sat: 9am to 5pm*Commercial - Mon to Fri: 8am to 6pm*
*local time
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