Provide parcel tracking

    Offer your customers tracking and delivery confirmation

    Add our tracking feature to your website and let your customers track their purchase while it’s in transit.

    Talk to a specialist

    Why offer parcel tracking on your website

    Repeat customers

    Customers will visit your site often to check the delivery status of their parcel, which creates cross-sell and upsell opportunities.

    Customer satisfaction

    Customers want updates every step of the delivery journey. 96% of shoppers track their parcels in real-time. Update them throughout the delivery journey through push notifications.

    Save money

    Answer your customers’questions before they ask. Reduce costly customer service calls asking about their parcel status by enabling easy access to tracking and delivery status on your site.

    Here's how it works

    There are 2 ways you can offer your customers the ability to track their parcels.

    Integrate tracking into your website 
    • Our  tracking services can be integrated into your e-commerce platform or website so that the most recent shipping status is always available in one place.
    • You can also include a link in their confirmation email that brings them directly to their tracking information on your site.
    Provide a tracking link to customers
    No need to embed anything into your e-commerce site. Offer your customers tracking information from the Canada Post website with no technical set-up required.
    • Add a tracking link in your confirmation email to your customers.
    • This link takes your customer directly to their tracking results on the Canada Post website.

    How to get started

    Talk to a specialist

    If you’re interested in learning more about how integrating parcel tracking can work for your business, get in touch with one of our e-commerce specialists.
    Talk to a specialist

    Access through your existing platform

    We have a network of e-commerce partners who already have our shipping, fulfillment, delivery and returns services integrated into their platforms. See if Tracking is offered by your platform provider.

    View e-commerce partners

    Want to DIY with a developer?

    You can integrate Tracking directly into your website through our Developer Program. Get access to our API keys and plugins here.

    Get API now