Human connections are at the heart of today’s marketing. The right customer experience strategy can be a powerful differentiator. Optimize customer experience with insights from industry leaders. 

From deeper customer connections to marketing integration, this conference will inspire you to ignite your customer experience across all touch points – before, during and after conversion.

What to expect

We are so excited to host this (English-only) conference in-person at the Carlu in Toronto. Join us to discover more about how human connections are at the heart of today’s marketing and how you can create and deliver seamless experiences that forge positive, emotional connections with customers.

You’ll find out how the best brands are growing and addressing this shift in the customer journey. We’ll examine:

  • Key technology trends and innovations for marketing integration
  • The evolution of the shopping experience, consumer expectations and the role of the store and home
  • Why brand experience is the new customer experience
  • How being good to your people is good for business
  • And more

Who’s coming

Globally recognized innovation strategist Shawn Kanungo, and human connection expert and author Riaz Meghji, are this year’s keynote speakers. We are also excited to have many more guests and speakers at this year’s conference. Be sure to check the Schedule and Speakers tabs for more details.

*This event is being held in English only. Additional events will be held in Vancouver, Calgary and Montreal (to be held in French). More information will be posted soon, including dates and locations. Be sure to check back.

Event Details

October 13, 2022
9 am – 3:30 pm ET (Breakfast & Networking start at 8:00 am ET)
The Carlu, 444 Yonge St 7th Floor, Toronto, ON, M5B 2H4
This event is in English only.


Shawn Kanungo

Shawn Kanungo

  • Keynote Speaker
  • Globally recognized innovation strategist & Author

The bold ones: Why the future is human

Today, we are undergoing a paradigm shift. Cultural narratives and the pandemic have forever shaped our client expectations and behaviours, leaving the most innovative leaders vulnerable. The most disruptive entities are individuals who are reshaping industries, and the most influential companies are now becoming more human-centered.

In a world of disruption we are being called to make bold decisions. How do you innovate in a competitive environment? As Shawn illuminates the ‘immune system’ phenomenon, he will uncover how we can navigate the current landscape of the “Great Resignation”, tackle mounting customer expectations, embrace the “Creator Economy” and how we can successfully experiment and ultimately disrupt ourselves.

In this keynote, Shawn provides a bold, unique and contrarian view of the near-term future. He will outline how as marketers we can embrace these new disruptive trends, while at the same time, restore the human experience and become more dynamic leaders by uncovering the traits that may be holding us back. Weaving together storytelling, humor, inspiration and actionable takeaways, Shawn explores how we can take unexpected approaches to innovation to remain competitive and relevant and how we can be bold, brave and experimental.


Shawn Kanungo is a globally recognized innovation strategist. He previously spent 12 years at Deloitte, working closely with leaders to better plan for the opportunities associated with disruptive innovation. He has extensive experience helping corporate executives to better understand and plan for the opportunities and threats associated with disruptive innovation.

Kanungo is a practitioner who has worked with hundreds of organizations on their journey to digital transformation. He has been on the ground floor leading complex projects incorporating artificial intelligence, cloud technologies, behavioural economics, Web3 and more. Kanungo is a Partner with Queen & Rook, where he advises leading organizations and executives on disruptive trends and invests in early-stage ventures.

Kanungo’s work and interviews have been featured in The Globe & MailThe Guardian, CBC and CTV. He has been recognized in Avenue Magazine’s “Top 40 Under 40” and Inc’s 100 Most Innovative Leaders. In 2021, he was named in Forbes as the “Best Virtual Keynote Speaker I’ve Ever Seen.” His content on innovation has also garnered millions of views across LinkedIn, TikTok, YouTube and Facebook. His book, The Bold Ones, published through McGraw Hill, will be released at the end of 2022.

Connect with Shawn:



Riaz Meghji

Riaz Meghji

  • Keynote Speaker
  • Human Connection Expert & Author

Every conversation counts: Strengthening the customer experience through meaningful human connection

In an age of polarization, disconnection, and shallow substitutes for real relationships, marketers need to know how to build deeper connections with clients and customers alike – especially in our hybrid reality. This engaging experience with Riaz is a candid and far-ranging look at how meaningful conversations can help you reinvent yourself, re-energize your brand and further develop your business.

Riaz will uncover the five habits of human connection that will help you build extraordinary customer relationships and explore key questions that will create breakthrough moments in any conversation. By the end of this session, you will be able to craft, and tell, compelling stories that will motivate your audiences to take action.


Human connection expert and author of the book “Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships.” Riaz’s insights have been featured in Fast Company, Harvard Business Review and the Financial Post.

He is also an accomplished broadcaster with 17 years of television hosting experience. He has interviewed experts on current affairs, sports, entertainment, politics and business.

Riaz has hosted for Citytv’s Breakfast Television, MTV Canada, TEDxVancouver, CTV News and the Toronto International Film Festival. He is a natural storyteller with a proven ability to conduct engaging, in-depth conversations across various disciplines.

Connect with Riaz: @RiazMeghji Twitter, Instagram, YouTube, Facebook



8 – 9 h ET

Breakfast and networking

9 – 9 h 15 ET

Welcome and opening remarks | Coko Galore – Host

9:15 - 9 h 30 ET

Igniting meaningful customer connections | Rod Hart, Canada Post

9:30 – 10 h 25 ET

Keynote | Shawn Kanungo

10:25 – 10 h 45 ET

Networking break

10:45 am – 12 pm ET

INCITER Talks Sessions

Diana Lucaci, True Impact

My-Linh Diep, Continuum Health

Thomas Ferland-Dionne, Boite Pac

12 – 12:30 pm ET

INCITER Talks Panel discussion with moderator, Stephen Brown, FUSE Create

12:30 – 1:30 pm ET


1:30 – 2:15 pm ET

Breakout sessions

Roger Kamena, Adviso

Rupen Seoni, Environics Analytics

Sonya Bacon, Archipel

2:15 – 3:30 pm ET

Keynote | Riaz Meghji

Astley Gilbert, DCM, DRMG, Genumark, Lowe Martin and Yellow Pages.