Help

Get answers to questions on these topics.

Signing up / Account

  • Q: Do I need to be a member of Canada Post Solutions for Small BusinessTM to participate?
     
  • Q. Why do I get an error message when I sign in at Canadapost.ca or Canada Post Snap ShipTM?
     
  • Q. When I try to create an online business profile, I get an error message saying that my email is already in use. What should I do?
     
  • Q. Can I ship on behalf of another business account number and use the promo code?
     
  • Q. Can I use my Canada Post Solutions for Small BusinessTM card at the post office to get this promotion?
     
  • Q. How do I get notified when promotions are offered by Canada Post?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Promo offer / Charges

  • Q. Where do I get this year's Free Shipping Tuesdays promo codes?
     
  • Q. I want to use my promo code to ship a package within Canada. Which shipping service should I use?
     
  • Q. I want to use my promo code to ship a package to the U.S. Which shipping service should I use?
     
  • Q. I want to use my promo code to ship an Expedited ParcelTM for free within Canada. Are there any restrictions?
     
  • Q. I want to use my promo code to ship a free Tracked PacketTM – USA to the U.S. Are there any restrictions?
     
  • Q. Does the promo code cover the cost of options or surcharges (insurance, COD, signature, unpackaged, oversize, etc.)?
     
  • Q. Why do I need to provide a credit card number?
     
  • Q. Can I use a Visa or Mastercard gift card instead of a major credit card?
     
  • Q. Can I use my Visa Debit card to get my free packages?
     
  • Q. Can I use my supplier account with Pitney Bowes to get my free packages?
     
  • Q. The promo code didn’t work and I was charged. Can I get a new code, refund or credit?
     
  • Q. My credit card was charged. Why?
     
  • Q. If my package is returned, does the promotion cover the cost of the return?
     
  • Q. How can I get my packages picked up for free in October?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Using the promo codes

  • Q. How do I apply the promo codes in Canada Post Snap ShipTM?
     
  • Q. I didn’t use the promo code on Tuesday. Can I use it today instead?
     
  • Q. The promo code is not working. What should I do?
     
  • Q. How do I know the promo codes work?
     
  • Q. I live in western Canada. The promo code isn’t working. Why?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Shipping / Shipping Label

  • Q. Is there a weight restriction for my free Expedited ParcelTM?
     
  • Q. Is there a size restriction for my Expedited Parcel™?
     
  • Q. Is there a weight restriction for my free Tracked Packet™– USA?
     
  • Q. Is there a size restriction for my Tracked Packet™– USA?
     
  • Q. What is the volumetric weight limit? How do I know if my package exceeds it?
     
  • Q. Will I be compensated if my package is delivered late?
     
  • Q. Can I ship my package internationally?
     
  • Q. I don’t have a printer. Can my local post office print my Free Shipping Tuesdays label for me?
     
  • Q. Can I cancel my label? How?
     
  • Q. I meant to create a thermal label. Can I change it?
     
  • Q. Do I have to ship my package(s) on a Tuesday?
     
  • Q. Why do I have to fill out the customs forms?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Not a Solutions for Small Business member?

You’ll get valuable resources, special offers and promotions to help your business grow.

Sign up

Let’s get started!

Do you have a Canada Post Solutions for Small BusinessTM customer number (formerly VentureOneTM)?

 Canada Post Solutions for Small Business card and a VentureOne card.
 Canada Post Solutions for Small Business card and a VentureOne card.

You'll need a Solutions for Small Business customer number to take advantage of Free Shipping Tuesdays. If you use any other online Canada Post services, then you will need to use a different email address when you create your Solutions for Small Business profile. Examples of other Canada Post services include FlexDelivery™, My Mailbox, or Mail Forwarding.

Sign up now

Have you created your online profile?

Make sure you’re ready to use Snap Ship to take advantage of Free Shipping Tuesdays. Sign in to Snap Ship using your business credentials now to be sure.

Sign in now

You’ll need your Solutions for Small Business customer number and postal code to create your online business profile.

Find your small business customer number
Your customer number is printed on your Canada Post Solutions for Small BusinessTM or VentureOneTM card. It is also included in all emails and communications you receive from the Solutions for Small Business team.

Still can’t find it? Call 1-877-262-5762 for help to retrieve your Solutions for Small Business customer number.

Create your online business profile
Once you have your Solutions for Small Business customer number, create your online business profile. If you use any other online Canada Post services, then you will need to use a different email address when you create your Solutions for Small Business business profile. Examples of other Canada Post services include FlexDeliveryTM, My Mailbox, or Mail Forwarding.

Create online profile

Try signing in at Canadapost.ca using your small business online business profile credentials. If you don’t know your login credentials, try a password reset.

Sign in now

If our system indicates that you don’t have an online business profile, you’ll need your Solutions for Small Business customer number and postal code to create an online business profile.

Find your small business customer number
Your customer number is printed on your Canada Post Solutions for Small BusinessTM or VentureOneTMcard. It is also included in all emails and communications you receive from the Solutions for Small Business team.

Still can’t find it?
Call 1-877-262-5762 for help to retrieve your Solutions for Small Business customer number.

Create your online business profile
Once you have your Solutions for Small Business customer number, create your online business profile. If you use any other online Canada Post services, then you will need to use a different email address when you create your Solutions for Small Business business profile. Examples of other Canada Post services include FlexDeliveryTM, My Mailbox, or Mail Forwarding.

Create online profile

Size and weight limits for free packages sent within Canada

Send a free Expedited Parcel™ within Canada of up to 5 kg. (actual or volumetric weight). Shipments that exceed this limit will be charged for the extra weight at regular rates.

Volumetric weight is a combination of a package’s size and weight. Avoid surprise fees by calculating the volumetric weight of your package now.

Determine the volumetric weight of your package

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