Free Shipping Tuesdays

Help

Get answers to questions on these topics

Signing up / Account

  • Q: Do I need to be a member of Canada Post Solutions for Small BusinessTM to participate?
     
  • Q. Why do I get an error message when I sign in at Canadapost.ca or Canada Post Snap ShipTM?
     
  • Q. When I try to create an online business profile, I get an error message saying that my email is already in use. What should I do?
     
  • Q. Can I use my Canada Post Solutions for Small BusinessTM card at the post office to get this promotion?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Promo offer / Charges

  • Q. I want to use my promo code to ship a parcel within Canada. Which shipping service should I use?
     
  • Q. Does the promo code cover the cost of options or surcharges (insurance, COD, signature, unpackaged, oversize, etc.)?
     
  • Q. Why do I need to provide a credit card number?
     
  • Q. Can I use a Visa or Mastercard gift card instead of a major credit card?
     
  • Q. Can I use my Visa Debit card to get my free shipment?
     
  • Q. The promo code didn’t work and I was charged. Can I get a new code, refund, or credit?
     
  • Q. My credit card was charged. Why?
     
  • Q. If my parcel is returned, does the promotion cover the cost of the return?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Using promo code

  • Q. How do I apply the promo code in Canada Post Snap ShipTM?
     
  • Q. I didn’t use the promo code on Tuesday. Can I use it today instead?
     
  • Q. The promo code is not working. What should I do?
     
  • Q. I live in western Canada. The promo code isn’t working. Why?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Shipping / Shipping Label

  • Q. Is there a weight restriction for my parcel (Expedited ParcelTM)?
     
  • Q. What is the volumetric weight limit? How do I know if my package exceeds it?
     
  • Q. Will I be compensated if my parcel is delivered late?
     
  • Q. Can I ship my parcel internationally?
     
  • Q. I don’t have a printer. Can my local post office print my Free Shipping Tuesdays label for me?
     
  • Q. Can I cancel my label? How?
     
  • Q. Do I have to ship my parcels on a Tuesday?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Contest

  • Q. How do I enter the contest to win free shipping for a year?
     
  • Q. Do I have to ship online to enter the contest?
     
  • Q. How many contest winners can there be?
     

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

Not a Solutions for Small Business member?

Sign up for Solutions for Small Business today to take advantage of all that Free Shipping Tuesdays has to offer!

Sign up

Determine the weight of your parcel

On Free Shipping Tuesdays, you can ship one free package that weighs under 5 kg (volumetric* or actual weight) to anywhere in Canada.

Weight above 5 kg will be charged at regular rates.

Volumetric weight is a combination of a parcel’s size and weight. Avoid surprise fees by calculating the volumetric weight of your parcel now.

Volumetric weight calculator

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