Help

• Q: Do I need to be a member of Canada Post Solutions for Small Business^TM to participate?

   

  Yes. You must use your Solutions for Small Business customer number to access Canada Post Snap Ship^TM. If you are not a member, sign up now – it’s free.

  If you have a Solutions for Small Business (formerly VentureOne) card, but haven’t created an online business profile, please do so now. In addition to Free Shipping Tuesdays, you’ll get great discounts on shipping and marketing when you transact online.

• Q. Why do I get an error message when I sign in at Canadapost.ca or Canada Post Snap Ship^TM?

   

  This may be because:

  1. You used an incorrect username and/or password. Try again or reset on the sign in page.
  2. There is a compatibility issue. This problem can arise if you have a FlexDelivery^TM, epost^TM, or an inactive or incomplete Canada Post online profile. In this situation, call 1-877-262-5762 for support.
  3. Your online business profile has been deleted due to inactivity. In this case, Canada Post will have sent you an email to inform you that your online business profile has been deleted due to inactivity for two years. You must create a new online business profile to benefit from the promotion.
  4. Your account has been deleted due to inactivity. If it has been over two years since you transacted with Canada Post using your business account number, your account may have been deactivated. If you require access to data from your deactivated account, please call 1-877-262-5762 to reactivate your account number. If you do not require past data, and have decided to start transacting with Canada Post again, it is recommended that you create a new account online.
     
     If reactivation is requested on a Tuesday during October, you will not be able to take advantage of the offer that week.
• Q. When I try to create an online business profile, I get an error message saying that my email is already in use. What should I do?

   

  You may have used that email address to register for another Canada Post account. Please use a different email address to create your online business profile.

• Q. Can I ship on behalf of another business account number and use the promo code?

   

  Promo codes are only available for Canada Post Solutions for Small Business^TM customers who are shipping on behalf of themselves in Canada Post Snap Ship^TM.

• Q. Can I use my Canada Post Solutions for Small Business^TM card at the post office to get this promotion?

   

  No. This is an online offer. You must prepare your shipping labels online using Canada Post Snap Ship^TM. If you need help creating an online profile, please contact customer support by calling 1-877-262-5762.

• Q. How do I get notified when promotions are offered by Canada Post?

   

  Make sure that you have the promotional communications setting in your My Profile set to “yes” so we can notify you when special events and promotions are offered.

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

• Q. Where do I get this year's Free Shipping Tuesdays promo codes?

   

  Promo codes will be displayed on the Free Shipping Tuesdays landing page. New codes will be displayed every Tuesday in October between 12 am and 11:59 pm ET.

• Q. I want to use my promo code to ship a package within Canada. Which shipping service should I use?

   

  You must use Expedited Parcel^TM for packages shipped within Canada. Free Shipping Tuesdays domestic promo codes work exclusively with Expedited Parcel.

• Q. I want to use my promo code to ship a package to the U.S. Which shipping service should I use?

   

  You must use Tracked Packet^TM – USA to send packages to the U.S. Free Shipping Tuesdays U.S. promo codes work exclusively with Tracked Packet™ – USA.

• Q. I want to use my promo code to ship an Expedited Parcel^TM for free within Canada. Are there any restrictions?

   

  The promo code grants 100% off a package that weighs up to 5 kg/11 lbs. (actual or volumetric). You will be charged for any incremental weight above 5 kg/11 lbs. An Expedited Parcel^TM can have a max girth of 3 m/118 in or up to 30 kg/66 lbs.

• Q. I want to use my promo code to ship a free Tracked Packet^TM – USA to the U.S. Are there any restrictions?

   

  The promo code grants 100% off a Tracked Packet^TM – USA. This product can have a max girth of 900 mm/35 in or up to 2 kg/4.6 lbs. If your package's actual weight and dimensions are greater than these product specifications, Tracked Packet^TM – USA will not appear as an option in Canada Post Snap Ship^TM.

• Q. Does the promo code cover the cost of options or surcharges (insurance, COD, signature, unpackaged, oversize, etc.)?

   

  No. The promo codes only cover the cost of shipping. Options and surcharges (such as insurance, COD, signature, oversize, unpackaged, etc.) are not covered.

• Q. Why do I need to provide a credit card number?

   

  You must provide a valid credit card number to create a shipping label. If your package does not meet the promotion's requirements, you may incur charges during the verification process (for example, if the Expedited Parcel^TM weighs more than 5 kg in actual or volumetric weight equivalent). These charges will be billed to the credit card.

• Q. Can I use a Visa or Mastercard gift card instead of a major credit card?

   

  No, our system cannot process gift cards. You’ll need to use a standard credit card to take advantage of Free Shipping Tuesdays.

• Q. Can I use my Visa Debit card to get my free packages?

   

  No. We only accept standard credit cards.

• Q. Can I use my supplier account with Pitney Bowes to get my free packages?

   

  Yes. If you are registered with Pitney Bowes and have a supplier account, you will be able to use the supplier account as a method of payment in Canada Post Snap Ship^TM.

• Q. The promo code didn’t work and I was charged. Can I get a new code, refund or credit?

   

  If you have not yet shipped your package, you can cancel your shipping label and the charge will be removed. If the promo code you intended to use is still active, you will be able to create a shipping label with it. The code only works on the day that it is issued, from 12 am to 11:59 pm ET. You will not be offered a new code or a credit for another shipping label.

  If your item has already shipped, you are not eligible for a refund.

• Q. My credit card was charged. Why?

   

  If you shipped an Expedited Parcel^TM within Canada that weighed more than 5 kg in actual weight or volumetric weight equivalent, you were charged for the extra weight. The first 5 kg of weight were free.

  You were charged if you added any options or surcharges to the package, such as adding a signature or shipping an oversized item.

  You were charged during the verification process if the actual weight of the package did not match the declared weight and exceeded the weight restriction.

• Q. If my package is returned, does the promotion cover the cost of the return?

   

  No. The promotion only covers the cost of one free outbound Expedited Parcel^TM and one free outbound Tracked Packet^TM – USA on each Tuesday in October. It does not cover the cost of returns.

• Q. How can I get my packages picked up for free in October?

   

  One-time, on-demand pickup is free where available in Canada Post Snap Ship^TM if the pickup is requested anytime in the month of October (October 1 – 31, 2022). See if your address is eligible for a pickup by visiting www.canadapost.ca/smbpickup.

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

• Q. How do I apply the promo codes in Canada Post Snap Ship^TM?

   

  After you’ve entered all your package details for your order, enter one of the promo codes on the Snap Ship “Your cart” page beside the package you would like to apply the promo code to. The Expedited Parcel^TM promo code will only work on one Expedited Parcel^TM in your cart and the Tracked Packet™– USA promo code will only work on one Tracked Packet™– USA. In the right hand “Price” column, click “Add promo code” and input your Free Shipping Tuesdays code. If you don’t see “Add promo code,” you’ve signed in with the wrong type of account. Ensure that you are signed in with your Canada Post Solutions for Small Business™ account username and password. Click “apply” to activate your promo code.

  

  You can create up to 50 shipping labels per order in Snap Ship, but the Free Shipping Tuesdays promo codes on each Tuesday can only be applied to one Expedited Parcel^TM and one Tracked Packet™– USA in your order. Every Tuesday in October, you can apply one promo code to cover the cost of an Expedited Parcel™.

• Q. I didn’t use the promo code on Tuesday. Can I use it today instead?

   

  No. The promo codes only work on Tuesdays in October, from 12 am to 11:59 pm ET. They do not work on any other day.

• Q. The promo code is not working. What should I do?

   

  Here are some actions that may help:

  • Ensure you’re using Canada Post Snap Ship™. The promo code will not work with other shipping tools.
  • Ensure you have selected Expedited Parcel™ and/or Tracked Packet™– USA.
  • Ensure that you haven’t already used today’s promo codes.
  • Ensure that you enter the right promo code for the right product and that it is entered exactly as shown. No spaces or special characters!
  • Ensure that you are using the promo codes for Free Shipping Tuesdays. These codes only work on the Tuesday that they are issued, from 12 am to 11:59 pm ET.
• Q. How do I know the promo codes work?

   

  A confirmation pop up will indicate that the promo code has been applied. You can create both Domestic and U.S. labels at the same time, apply both promo codes to orders and pay once.

  Refer to the “Promotional Discount” field under “Charges” to verify that the promo code was applied to the transaction (there will be a negative amount).

  The total will be $0 for qualifying orders – unless any options or surcharges were applied to the order, or the domestic order weighed more than the maximum weight for the promotion (5 kg).

• Q. I live in western Canada. The promo code isn’t working. Why?

   

  The promo code is effective from 12 am to 11:59 pm ET on the Tuesday that it is issued. If you did not use it during that designated time period, take advantage of future codes during future Free Shipping Tuesdays!

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.

• Q. Is there a weight restriction for my free Expedited Parcel^TM?

   

  Yes. The offer has a limit of an actual or volumetric weight of 5 kg for the free Expedited Parcel^TM. You will be charged for any extra weight at regular rates.

• Q. Is there a size restriction for my Expedited Parcel™?

   

  An Expedited Parcel^TM can have a max girth of 3 m/118 in or up to 30 kg/66 lbs.

• Q. Is there a weight restriction for my free Tracked Packet™– USA?

   

  Tracked Packet™– USA has a weight limit of 2 kg.

• Q. Is there a size restriction for my Tracked Packet™– USA?

   

  Yes. There are minimum and maximum lengths, widths and heights for Tracked Packet™– USA. The girth of the item cannot exceed 900mm. Review size restriction details.

• Q. What is the volumetric weight limit? How do I know if my package exceeds it?

   

  Volumetric weight is a calculation using the size (length, width and height) of a package. On Free Shipping Tuesdays, you can ship one Expedited Parcel^TM that weighs 5 kg or less volumetric or actual weight to anywhere in Canada for free. If your package exceeds 5 kg, you will be charged for the extra weight.

  Calculate the volumetric weight of your package now to avoid surprise fees!

• Q. Will I be compensated if my package is delivered late?

   

  No. The promo code will cover the cost of one free Expedited Parcel™ and one free Tracked Packet™– USA  on each of the Tuesdays specified.

  Our normal service standards apply. No compensation will be offered for items that are delivered late.

• Q. Can I ship my package internationally?

   

  No. You can only ship your package within Canada or the U.S. using the Free Shipping Tuesdays promo codes.

• Q. I don’t have a printer. Can my local post office print my Free Shipping Tuesdays label for me?

   

  Yes. A Canada Post retail agent can scan a code (found in your email receipt) on your smartphone or tablet. You will have up to 5 days to print the label. Bring your package to the counter and request assistance to print the label. Note: Retail outlets can only print out non-thermal labels.

• Q. Can I cancel my label? How?

   

  Yes. The lower section of your email receipt contains a link and/or customer service phone number that you can call to cancel your label. You can also learn how to cancel your label. If you used a promo code, you will not be able to apply it to another package.

• Q. I meant to create a thermal label. Can I change it?

   

  Yes. Within your Canada Post Snap Ship™ preferences, click on “label printing.” From there you can reprint your labels and select either regular or thermal.

• Q. Do I have to ship my package(s) on a Tuesday?

   

  No. You must create your shipping labels on Tuesdays, during Free Shipping Tuesdays, but you may print the labels within 5 days. You can deposit your shipments in a postal box or at a postal office on another day.

• Q. Why do I have to fill out the customs forms?

   

  When sending to the U.S., all mail containing merchandise must include a customs declaration form. You must also make sure that the documentation and information is complete, accurate and legible. Failure to do so may prompt us to return the item to the sender at your expense. It could also result in delays, non-delivery, fines or customs seizures.

Didn’t find the answer you are looking for? Contact customer support by calling 1-877-262-5762.