Our accessibility strategy

    Canada Post is working hard to ensure that our facilities, business partnerships, workforce, products and services are accessible to all Canadians.

    Download our accessibility strategy

    1. Creating a diverse and inclusive workforce culture

    Our goal is to become an inclusive employer of choice by leveraging a diverse talent pool and removing barriers to enable the full participation of people with disabilities in the work environment. Our initiatives:

    • Embed accessibility and inclusion into our culture through awareness, education and socialization.
    • Attract, grow and retain diverse talent that is representative of the fabric of Canada.
    • Effectively recruit people with disabilities and ensure they can build a full and meaningful career at Canada Post.

    2. Delighting our customers

    Our goal is to create a more welcoming and inclusive experience for all our customers. Our initiatives:

    • ·         Improve the delivery experience through enhanced customer service.
    • ·         Increase the accessibility of our products, services and programs, as well as our digital features and applications.
    • ·         Promote accessibility initiatives to Canadians through community engagement.

    3. Building accessible barrier-free spaces

    Our goal is to make our post offices, administrative offices, depots and processing facilities accessible to users. Our initiatives:

    • Ensure all new buildings are accessible.
    • Audit and enhance accessibility in our network of existing buildings.
    • Work with third-party partners that offer Canada Post services, such as dealer post offices, to enhance accessibility.

    4. Seeking more inclusive business opportunities

    Our goal is to promote accessibility and inclusion in our supply chain, and create opportunities for business owners from the disability community. Our initiatives:

    • Create opportunities for businesses that support robust accessibility practices or are owned/operated by people with disabilities.
    • Ensure procurement processes are accessible to all potential suppliers, including people with disabilities.
    • Collaborate with networks to leverage and share best practices