Mailbox accessibility enhancements
Compartment Tray
A sliding compartment tray can make it easier to see and reach small packages and mail. Trays are available for most community mailboxes.
Key turner
A key turner makes it easier to insert, turn and remove your community mailbox compartment key.
Compartment change
We may be able to assign a different compartment at the requested height or position of the mailbox.
Tactile writing or braille
We can add braille and raised letters and numbers to mailbox compartments, parcel compartments and parcel key tags.
Package and mail delivery
Home delivery
Home delivery may be an option for customers who cannot access their packages and mail. Packages are delivered daily. Mail is delivered weekly, on Wednesdays. Supporting documentation is required to approve this accommodation. Customers approved for home delivery must provide a secure mail receptacle and ensure safe access to it.
Reassigned mailbox location
We may be able to deliver packages and mail to another community mailbox that is more accessible.
How to request an accommodation
You can request an accommodation through any of the following communication channels:
By phone
Monday to Friday, 7 am to 11 pm ET and Saturday to Sunday, 9 am to 9 pm ET.
Call 1-844-454-3009
Create a service ticket
What type of accommodation(s) do you need? Select all that apply.
Please select the type of accommodation(s) you need.
*To request home delivery or reassigned mailbox location online, you’ll need to verify your address and identity.
Our privacy policy
Canada Post will protect your personal information and will only use it for the purposes of determining your accommodation and administering this program.
You have the right to request access to your personal information held by Canada Post and to request corrections to it if you believe that the information is erroneous or incomplete. To do so, please contact the Canada Post Privacy Office.
Accessibility at Canada Post
We value diversity as an essential part of who we are as a company, how we operate and how we see our future. Canada Post strives to provide customer service in a manner that is accessible and inclusive with the goal of providing a positive experience for all the communities and customers we serve.