- President and CEO
Doug Ettinger was appointed President and Chief Executive Officer of Canada Post in March 2019.
Canada Post is the country’s postal service and leading parcel delivery company. In 2018, it delivered 8 billion pieces of mail, parcels and messages to 16.4 million addresses. With its subsidiaries Purolator Inc., SCI Group Inc. and Innovapost Inc., Canada Post is a leader in providing innovative e-commerce, marketing and logistics solutions.
As Chief Commercial Officer for Canada Post from August 2016 until his appointment as CEO, Doug led growth strategies for Canada Post’s Parcels, Direct Marketing and Transaction Mail businesses. He oversaw all commercial functions, including Sales, Marketing, Retail, Digital, Business Development and Customer Service. He was also a member of the senior executive team that reviews and approves major business plans, processes and policies, as well as performance indicators and targets.
An accomplished senior executive with a strong focus on customer service, Doug has more than 30 years of broad experience in the consumer packaged goods industry. He worked with Canadian and global organizations – leading sales, marketing, and product management.
Before joining Canada Post in August 2016, Doug led well-established companies through complex business transformations. He was President and CEO of Scotsburn Dairy Group, the largest Atlantic Canadian-owned dairy processor and distributor. Prior to that, he was the first non-family member to be President and CEO of Ganong Bros. Limited, one of Canada’s oldest family businesses. Previously, he held executive roles with Parmalat, Nestlé and Coca-Cola.
Doug also chairs the board of Innovapost.
A proud native of Nova Scotia, Doug earned both a Bachelor of Commerce degree and a Masters in Business Administration from Dalhousie University in Halifax.
Jan C. Faryaszewski
- Chief Financial Officer
Jan sets the strategic direction for Canada Post’s financial management and provides leadership throughout the company to help drive major business initiatives in the interest of all Canadians. He manages Canada Post’s financial position, oversees financial processes and leads the Finance, Procurement, Audit and Pension Investment teams.
Appointed in July 2021 as Canada Post’s Chief Financial Officer (CFO), Jan brings senior-level experience in finance and global markets. He previously served as CFO of Molson Coors Canada and Polpharma in Europe. As Vice-President of finance at SABMiller Poland, and Danone in France, he specialized in risk management, global procurement and investor relations. Jan started his career in corporate finance with the Coca-Cola Company in Atlanta, after serving as an officer in the U.S. Navy. Most recently, he was CFO of GreenSpace Brands, a publicly traded company based in Toronto.
With senior-level experience in corporate transformation, Jan works closely with senior leaders to execute Canada Post’s transformation plan and help the corporation better meet Canadians’ evolving needs and expectations. Fluent in English, French and Polish, Jan is a graduate of Tufts University, has an MBA from the Thunderbird School of Global Management in Arizona, and completed the INSEAD business school’s Advanced Management Program in France.
- Chief Operating Officer
Manon leads all operational aspects of Canada Post’s business, including Plants, Delivery, Engineering, Network and Real Estate. She ensures Canada Post maintains a highly efficient network and safe operation.
Manon also advances Canada Post’s transformation by prioritizing the safety and well-being of employees and customers and implementing operational changes to better meet the needs and expectations of all Canadians. She is a recognized leader who has served in progressively more senior roles in her more than 27 years in Retail and Operations at Canada Post. She has been a leader in Operations from the Prairies to the Maritimes.
Most recently, Manon was VP, Operations, where she led the optimization of Canada Post’s national end-to-end operations. She holds a Bachelor of Business Administration degree and a Bachelor of Arts degree from the University of Ottawa.
- Chief Customer and Marketing Officer
In this role, Rod provides leadership and oversight for the growth strategies for Canada Post’s Parcels, Direct Marketing and Transaction Mail businesses and all commercial functions, including Sales, Marketing, Retail, Digital, International Development and Customer Service.
Prior to this, Rod was Vice-President, Parcels and International Business, where he was responsible for the growth strategy, product and solution design, overall performance and profitability of Canada Post’s Parcels and International Business.
Rod started his career at Canada Post in 1994 and held progressively responsible roles both in the field and at Head Office in sales, business and market development, parcels product management and international business areas. He was previously General Manager, Domestic Parcels & E-commerce Market Development, where he expanded Canada Post’s capabilities in the e-commerce segment to support retailers and consumers with the incredible growth of online shopping in Canada. He is a recognized leader in the Canadian parcels and e-commerce sector.
Rod holds an HBA from the Ivey School of Business at the University of Western Ontario. He lives in Ottawa with his wife and three children.
Cheryl Hodder, QC
- Chief Sustainability and Legal Officer
In addition to leading Canada Post’s legal and corporate security teams, Cheryl oversees matters of accessibility, environmental sustainability, indigenous affairs, community engagement, stakeholder collaboration, and openness and transparency.
Cheryl joined Canada Post as General Counsel in July 2019 and since then has helped ensure the company’s business practices, policies and dealings meet regulatory requirements. She provides counsel to Canada Post, its subsidiaries and the Board of Directors.
Cheryl has more than 25 years of legal and executive business experience. She was most recently Partner and Vice Chair of the Board of Directors at McInnes Cooper, one of Canada’s 25 largest law firms. She has been named in The Best Lawyers in Canada since 2011 in the area of corporate governance and, in 2010, was named Atlantic Canada’s first Women of Influence. She is also listed as a notable practitioner in business law by Chambers Canada. She was appointed Queen’s Counsel in 2010.
Cheryl received the Canadian Bar Association’s Community Service Award for her contributions to many community organizations and boards, including the Canadian Breast Cancer Foundation.
Cheryl has served as a private company and Crown corporation Director and is currently a member of the Mount Allison University Board of Regents.
She earned her Bachelor of Arts and Education degrees from Mount Allison University and her Bachelor of Law from the University of New Brunswick. She is also a Member of the Institute of Corporate Directors (ICD) and a holder of the ICD Director designation.
- Chief People and Safety Officer
In this role, Susan leads all aspects of Human Resources while advancing safety as the company’s top priority. She is also responsible for supporting collaborative efforts with all of our bargaining agents across the company.
In her previous role as Senior Vice-President, Corporate Affairs, Susan was responsible for Government and Community Affairs, Compliance and for leading the shift to integrating Environment, Social and Governance (ESG) principles into our corporate priorities.
Susan has served as a key advisor to the CEO and Board of Directors, playing a critical role in setting the Corporation's strategic direction through development and approval of the five-year corporate plan, as well as successfully leading the company through several mandate reviews.
Susan joined Canada Post in 2005 from the federal government, where she worked in increasingly senior positions in several different departments, including the Department of Finance, Transport Canada, Industry Canada and Health Canada.
Throughout her career, Susan has established excellent relationships with multiple stakeholders, bringing together divergent interests on highly sensitive issues. She is known for her strong communication skills and ability to bring complex issues to ground.
Susan is a member of the Board of Directors of the Ottawa Jewish Community Foundation, a trustee of the Canada Post Community Foundation and a mentor in the Women’s Executive Network. She is fluently bilingual and holds a Bachelors Degree in Economics and an MBA from McGill University. She is married and is the mother of two.
- Senior Vice-President, Corporate and Employee Communications
In this role, Jo-Anne is responsible for aligning and integrating internal and external communication strategies to enhance business results, corporate brand and other important company priorities, including safety and mental health.
Jo-Anne was Vice-President, Communications and Public Affairs at Canada Post from April 2011 to October 2019. She joined the company in April 2008 as General Manager, Communications Strategy. Prior to that, she spent 14 years as Senior Vice-President with Hill & Knowlton, one of the world’s leading public relations, public affairs and strategic communications agencies.
In December of 1988, at the age of 29, Jo-Anne was named General Manager of the Ottawa Rough Riders of the Canadian Football League. At the time, she was the first female General Manager of any professional sports franchise in North America. Following three seasons with the team, Jo-Anne spent two years as a morning show co-host on an Ottawa radio station before moving to Hill & Knowlton.