Cookie Policy

    Canada Post's Cookie Policy

    At Canada Post, we are committed to respecting your privacy. This commitment extends to our use of cookies and other tracking technologies such as pixels, browser cookies and user tokens (“cookies”).

    Canada Post uses cookies to improve your experience on our website. This policy provides information on how we use cookies and how you can manage your cookie preferences on the Canada Post website.

    You will also find instructions on how to use your web browser to manage different types of cookies. For more information on Canada Post’s privacy practices, see our Privacy Policy.

    What are cookies?

    A cookie is a small data file that is sent to your browser when you visit a website. When you visit that website again, your experience is tailored based on the cookies stored in your browser. We can use this information to remember things like your preferred language, username, and even items you may have left in your shopping cart.

    How does Canada Post use cookies?

    Canada Post uses different types of cookies to provide, promote, and improve our website and services. Some cookies are necessary and ensure that our website functions properly. Other cookies are optional and help us improve our website experience and tailor ads to our website visitors based on their preferences.

    We use cookies to:

    • Ensure our website functions properly
    • Monitor website performance
    • Personalize your user experience
    • Promote ads based on visitors interests and preferences

    Please note that the information we collect using cookies is minimal and does not directly identify you.

    How to manage cookies on Canada Post’s website?

    When you visit our website for the first time (or use a new browser), a banner will appear on the page that allows you to set your cookie preferences. You will be asked to either “Accept all” cookies (including ‘non-essential cookies’) or “Customize” your cookie preferences, which allows you to make individual choices and get details on the cookies we use. Users located in countries outside of Canada may have different or additional cookie preference options in accordance with their local legislation.

    You can at any time.

    How to manage third-party cookies?

    You can manage your cookie settings for all websites within your browser. These cookie settings are often found within the privacy or security settings of your browser. Preferences may include options to choose which cookies to allow or block on certain sites.

    You can also prevent cookies from being downloaded to your device when you visit a site by using a private or incognito browsing mode. There are also third-party browser plug-ins or add-ons that may help you manage your cookie preferences.

    Please note that blocking certain cookies may affect your user experience or cause websites to malfunction.

    Here are tips for how to manage cookies on popular web browsers:

    If your browser is not listed here, please consult its help menu, or visit the browser’s website for instructions.

    Canada Post also uses Google Floodlight Pixels and cookies for marketing purposes and audience tracking. If you want to prevent your data collected by these pixels and cookies from being used for Canada Post purposes, you can disable the Performance cookies. If you want to prevent your data collected by these pixels and cookies from being used for any purposes, you can read more about opting out, or download an opt-out add-on for your browser.

    Changes to this Cookie Policy

    Canada Post may change this policy periodically. We ask that you re-read this policy from time to time to refresh your knowledge of how we use cookies.

    Contact us

    If you have any questions or concerns, please email the Canada Post Privacy Office at or write to us at:

    Attn: Canada Post Privacy Office
    Canada Post
    2701 Riverside Drive
    Ottawa, ON, K1A 0B1

    Alternatively, you can call us at 1-866-913-2473.

    For questions related to our products and services, please reach out to Customer Service at 1-866-607-6301.