Consumers’ Choice program
When you choose to be part of the Consumers’ Choice program, here are some examples of items that we will not deliver:
- Flyers and restaurant menus
- Free product samples and coupons
- Unaddressed magazines and store catalogues
- Notices from non-profit organizations
- Offers from banking institutions and telecommunications services
Even if you choose to be part of the Consumers’ Choice program, we will continue to deliver:
- Community newspapers
- Mailings in the public interest from government departments and agencies at the federal, provincial, territorial and municipal levels, as well as band councils
- Materials from Elections Canada, provincial/territorial chief electoral officers and municipal election officials (or the deputy returning officer), including material from political parties and electoral candidates during an election
- Any addressed mail, including addressed advertising materials
How to stop receiving unaddressed advertising mail
To stop receiving unaddressed advertising mail, simply put a note on your mailbox stating that you do not wish to receive it. Place the note in or on your mailbox where your delivery agent can see it, or on the inside lip of your community mailbox, group mailbox or postal box.
Still getting unaddressed advertising mail or want to resume delivery?
If you are still receiving unaddressed advertising mail a few weeks after adding a note to your mailbox, or you want to restart the delivery of it:
Create a service ticket
Open a service ticket online to report the problem and get help.
Call customer service
Available from Monday through Friday, 9 a.m. to 5 p.m.