Questions about your new Solutions for Small BusinessTM account and customer cards
For customers transitioning from a large-volume contract to a Canada Post Solutions for Small BusinessTM account.
We review business accounts every year to determine which service or program works best for your business. Your shipping (Parcel) and marketing (Neighbourhood Mail) data indicates that your business is better positioned in Solutions for Small Business, where you can benefit from the tiered pricing structure, online support and more.
Solutions for Small Business customers benefit from a tiered pricing structure that is better suited to your business. You’ll have access to online support and discounts, for e-commerce, marketing and shipping solutions.
To get all the benefits from Solutions for Small Business, use the small business account that has the highest usage or number of transactions. Need help figuring out which account is the best to use? Or do you want to close an account that is no longer required? Contact us.
If the customer number is identical on both customer cards, you can use either one or both cards.
No action is required on your part. Your current customer account will automatically be converted to a Solutions for Small Business account.
- Sign in to canadapost.ca
- Click on My Profile
- Click on Order your customer cards
- Select the quantity of cards you want and then click Submit
Or you can call a Solutions for Small Business customer service representative at 1-877-262-5762 or contact us online.
As part of our commitment to our customers, we review customer accounts yearly. The review ensures that your account information with Canada Post is current and accurate. If the recent membership card that you received is identical to the previous one received, then you can discard one or you can use both.