Support

Follow these tips to prevent mail theft and protect yourself against identity fraud. Keep the mail you receive and the mail you send safe.

Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

Someone may have used your address to label a fraudulent mailing with a legitimate return address. There is an ongoing investigation into this matter.

Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.

Find out where to get information on government Access to Information and Privacy Act requests.

Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.

Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:

Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.

Canada Post does not send unsolicited emails or texts requesting personal information such as credit card numbers, account numbers, address and or passwords.

A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.

The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

A description of what federal and provincial sales taxes apply to different Canada Post products and which ones are tax exempt.

Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.

Find up-to-date fuel surcharge information on Canada Post services.

Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.

How to rent, cancel, and use a commercial Postal Box at Canada Post.

Terms and conditions for the Telus Stand with Owners contest.

These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.

My Mailbox beta Terms and Conditions

Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.

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These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.

Read Hold Mail terms and conditions, including service delivery limitations and legal statements.

Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

To link to Canada Post from your website, use a text link that leads to the Canada Post home page.

These At-Home Pickup Terms and Conditions apply to your use of Canada Post’s At-Home Pickup service.

Read the terms of use and legal terms and conditions for the Canada Post website.

These Terms and Conditions govern your use of the Package Redirection service for shippers.

Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.

The Terms and Conditions for the exclusive savings pricing campaign to save up to 60% on shipping.

Terms and conditions for temporarily reduced Solutions for Small Business rates.

Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

Find out about our eProcurement, purchasing, payment and invoicing policies. We answer all your frequently asked questions.

Ensure that the mailboxes you install in new subdivisions and condos meet Canada Post requirements. Download the Delivery Planning Standards manual.

Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.

Security Screening Guide & Instructions for Canada Post contractors only.

Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

Write a letter to Santa and he'll write back. Get Santa's address. Find out how to email Santa.

Learn if you meet the eligibility requirements for an award and the steps to apply. Read all the frequently asked questions.

Find out how to apply for a Community Foundation grant. Read all the frequently asked questions.

If you’re having difficulty with a document or an online form, let us know and we’ll try to provide an alternative.

If you can’t retrieve your mail from the mailbox due to snow buildup, you can request snow clearance through a variety of contact options.

Canada Post welcomes feedback about accessibility. Learn about the variety of accessible feedback contact options.

Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.

Service animals are welcome in all post office locations, including postal outlets located within another retailer. Supporting documentation is not required.

We are working to make sure the Canada Post mobile app is accessible to all customers. Learn about the variety of accessible feedback contact options.

Contact us to share your comments about your experience with one of our employees.

Find all the information you need to contact Canada Post the way you prefer.

Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which accounts to follow to get the information you are looking for.