Follow these tips to prevent mail theft and protect yourself against identity fraud. Keep the mail you receive and the mail you send safe.
Security and passwords
Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.
Received Return to Sender mail that you didn’t send
Someone may have used your address to label a fraudulent mailing with a legitimate return address. There is an ongoing investigation into this matter.
How to access information at Canada Post
Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.
Access to information and privacy
Find out where to get information on government Access to Information and Privacy Act requests.
Find out which browsers and plug-ins the site supports
Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.
How to clear your browser cache and cookies
Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:
Cash Passport security
Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.
Recognizing spam, fraudulent emails and text messages
Canada Post does not send unsolicited emails or texts requesting personal information such as credit card numbers, account numbers, address and or passwords.
EU VAT FAQ | Support
The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.
Collecting sales tax: HST, GST, PST, QST
A description of what federal and provincial sales taxes apply to different Canada Post products and which ones are tax exempt.
What taxes apply to Canada Post products?
A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.
Learn why postage rates increased
Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.
Fuel surcharges on Canada Post services
Find up-to-date fuel surcharge information on Canada Post services.
Quick Drop Terms and Conditions
Telus Stand With Owners Terms and Conditions
Terms and conditions for the Telus Stand with Owners contest.
Campaign Manager terms and conditions
Lightweight shipping offer Terms and Conditions
Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.
Pay Duty and Taxes | Terms and Conditions
These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.
Postal Code Targeting Terms and Conditions
Hold Mail terms and conditions
Read Hold Mail terms and conditions, including service delivery limitations and legal statements.
Credit card consent agreement
Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.
Terms and Conditions for Stored Credential
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My Mailbox beta Terms and Conditions
My Mailbox beta Terms and Conditions
Package Redirection Terms and Conditions
These Terms and Conditions govern your use of the Package Redirection service for shippers.
How to link to Canada Post from your website
To link to Canada Post from your website, use a text link that leads to the Canada Post home page.
Legal - terms of use and conditions
Read the terms of use and legal terms and conditions for the Canada Post website.
Commercial PO Box Terms and Conditions
How to rent, cancel, and use a commercial Postal Box at Canada Post.
Mail Forwarding service terms and conditions
Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.
Delivery Preference | Terms and Conditions
These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.
At-Home Pickup Pilot Terms and Conditions
P.O. Box Terms and Conditions
Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.
MyMail Terms and Conditions
Doing business with Canada Post
Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.
Supplier Account: what you need to know
Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.
FAQs about business contracts | Support
Find out about our eProcurement, purchasing, payment and invoicing policies. We answer all your frequently asked questions.
How to meet mail delivery standards in new construction
Ensure that the mailboxes you install in new subdivisions and condos meet Canada Post requirements. Download the Delivery Planning Standards manual.
Applying for a job FAQs | Support
Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.
Personnel Security
Security Screening Guide & Instructions for Canada Post contractors only.
Meet Canada Post's concept stores!
New Canada Post concept stores take customer convenience to the next level with innovative features and self-serve stations.
Frequently Asked Questions
As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.
Literature for the Blind
Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.
Awards for Indigenous Students FAQs | Support
Learn if you meet the eligibility requirements for an award and the steps to apply. Read all the frequently asked questions.
How carbon emissions are calculated
Community Foundation FAQ | Support
Find out how to apply for a Community Foundation grant. Read all the frequently asked questions.
Write a letter to Santa Claus
Write a letter to Santa and he'll write back. Get Santa's address. Find out how to email Santa.
I’m having difficulty accessing an online form or digital document
If you’re having difficulty with a document or an online form, let us know and we’ll try to provide an alternative.
Snow is preventing me from getting to my mailbox
If you can’t retrieve your mail from the mailbox due to snow buildup, you can request snow clearance through a variety of contact options.
How can I provide feedback on accessibility at Canada Post?
Canada Post welcomes feedback about accessibility. Learn about the variety of accessible feedback contact options.
I can't access my mailbox
Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.
Are service animals permitted in post offices?
Service animals are welcome in all post office locations, including postal outlets located within another retailer. Supporting documentation is not required.
I’m having difficulty using the mobile app
We are working to make sure the Canada Post mobile app is accessible to all customers. Learn about the variety of accessible feedback contact options.
Contact Canada Post online or by telephone
Find all the information you need to contact Canada Post the way you prefer.
Join Canada Post’s social media communities
Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which accounts to follow to get the information you are looking for.
How to provide employee feedback
Contact us to share your comments about your experience with one of our employees.