Support

    Frequently Asked Questions

    As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.

    Credit card consent agreement

    Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

    Package Redirection FAQs

    Get information on Package Redirection online. Find out about redirection costs and package eligibility.

    Applying for a job FAQs | Support

    Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

    Mobile app

    Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

    Security and passwords

    Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

    Doing business with Canada Post

    Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

    I can't access my mailbox

    Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.

    FST loyalty promotion

    Read the terms and conditions for our 2023 Free Shipping Tuesdays loyalty promotion. It is exclusive to eligible Solutions for Small Business members.