Support

    EU VAT FAQ | Support

    The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

    Automatic Tracking FAQ | Support

    Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. Learn about this feature in our frequently asked questions.

    Automatic Tracking Terms and Conditions

    Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. View the Terms and Conditions of this feature.

    Frequently Asked Questions

    As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.

    Credit card consent agreement

    Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

    Package Redirection FAQs

    Get information on Package Redirection online. Find out about redirection costs and package eligibility.

    Applying for a job FAQs | Support

    Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

    Proof of Age requirements

    Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

    Cash Passport security

    Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.

    Mastercard Global Assistance

    Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.

    Cannabis promotion

    Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

    Shipping medical cannabis

    Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

    How to package cannabis for shipping

    Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

    Overview of Intelligence 360

    Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

    Problem with Hold Mail service

    Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

    Benefits of Postal Code Targeting FAQ

    Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.

    Postal Code Targeting eligibility FAQ

    Frequently asked questions on eligibility marketing with Postal Code Targeting. New acquisition tool that finds prospects similar to current best customers.

    Personnel Security

    Security Screening Guide & Instructions for Canada Post contractors only.

    Postal Code Targeting mailing qualifications

    See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.

    What’s a parcel locker

    Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

    Supplier Account: what you need to know

    Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.

    Community Mailbox FAQ

    Have questions about your community mailbox? Explore Frequently Asked Questions for answers:

    What is my small business discount?

    Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.

    Prepaid envelopes and labels

    Find out about Priority, Xpresspost and Expedited prepaid envelope and label options. Includes features, options, destinations, sizes and weight.

    Mobile app

    Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

    Postal Money Order Colours

    Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).

    Letter of Authorization

    A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.

    Design mail that can be machine processed

    Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.

    Literature for the Blind

    Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

    Canadian Forces Postal Service

    Stay connected with Canadian Forces anywhere in the world. Find out how to use the Canadian Forces Postal Service to send all mail at domestic prices.

    Library materials mailing service

    Get a discounted rate to mail library materials to your Canadian patrons. Also, your postage rate covers outgoing and return postage.

    Addressing mail accurately

    Format addresses for business and marketing mail accurately and avoid processing delays, redelivery and surcharges. See correct formats with visual examples.

    How to rent a P.O. Box

    Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

    Rental fees for postal boxes

    The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

    Pick up your MoneyGram money transfer

    To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.

    P.O. Box size choices

    PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

    Irregular mail delivery

    Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

    Security and passwords

    Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

    How to use Find a Rate

    Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

    How to meet Address Accuracy requirements

    Find the address accuracy requirements for the best postage rates on Incentive Lettermail™, Canada Post Personalized Mail™(formerly Addressed Admail) and Publications Mail™

    Tips for bundling Publications Mail

    You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

    How Mail Forwarding works

    If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

    Doing business with Canada Post

    Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

    What are air stage offices?

    Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.

    Return stamps bought

    You can return stamps you bought at the post office if you have the original receipt.

    Mail not being forwarded

    When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

    Only some mail is being forwarded

    Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

    Types of mail for Mail Forwarding

    Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

    Change how you receive mail

    Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

    Mail delivered to wrong address

    If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.