New look and feel for postal services information website
Our postal services information website provides detailed information on Canada Post's core products and services at canadapost.ca/postalservices. In early 2021 this website will be redesigned to provide a better user experience when accessing current pricing, customer guides or the postal guide. This redesign applies to all the services listed in the table above as well as Commercial Mail; Publications Mail™, Business Reply Mail™ and International Incentive Letter-post™.
New mandatory 2D custom barcoded postal indicia
Keeping indicia artwork current is essential to mail processing. The barcoded indicia identifies the service type and helps our machines locate the address on your mail item. These elements help minimize delays by maximizing machine processing. The indicia artwork tool has been improved and now includes a Canada Post customer number within the barcode, along with an option for user-defined campaign codes. These changes are part of a roadmap for allowing us to notify Canadians when mail is coming their way.
Apply the new mandatory indicia to your mail items before April 2021 and benefit from its features.
Your current 2D barcoded indicia may be outdated. You cannot tell from looking at it. Ensure you are ready for what the future holds by downloading a new version today!
Unsure? Send us an image at email@example.com with “Indicia Test” in the subject line and we’ll confirm.
Update your indicia artwork in three easy steps using the new online tool.
- Go to postescanada.ca/indicia, enter your seven-digit customer number and choose the service/size/service option/indicia design.
- If you choose Lettermail™, Personalized Mail™ or Postal Code Targeting you will be asked for your campaign ID, if you don’t have a campaign ID – please input 0000. (Publications Mail™ may not require an indicia. Refer to the Publications Mail customer guide at canadapost.ca/notice for details.)
- Download the indicia/artwork files and print them on your envelopes and cards.
Questions? Contact the Customer Service Network at 1-866-757-5480 or your Canada Post representative.