International destination listing

Senders should determine import restrictions from the country's authorities before posting:

• alcoholic fluids
• beverages
• books, brochures, newspapers, printed matter
• cereals and milling industry products
• cosmetic and toilet products
• coffee, tea, cocoa and spices
• dairy products
• game machines
• inflammable substances
• fertilizers
• measuring instruments
• metals
• mouth organs and wide instruments
• nuclear materials and equipment
• pharmaceutical products
• psychotropic substances
• plants and plant products
• precious metals and articles made of
• products of animal origin
• rubber articles
• tobacco and manufactured tobacco substitutes
• toys.
• toothbrushes, brushes for make-up and for personal toilet
• vinegar
• sugar and sugar confectionary.

Personal use items

Duty-free articles are admitted for the personal use of the addressee to the value of $100US.

Prohibited items

In addition to items considered non-mailable matter, the following are prohibited:

• ammunition
• bees, leaches and silk worms
• Croatian currency
• fresh meat of any kind
• fresh perishable vegetables and fruits
• graphite products
• live animals, fish, crustaceans (animals with a hard outer shell) and other aquatic invertebrates
• live trees and plants
• medicine with an expired use-by date
• perfume
• vegetables.

Documentation required

Information regarding Customs can be found in "Customs Requirements" of the Canada Postal Guide.

In addition, customs declarations must contain all information needed to assess duties, taxes and controls. All commercial goods must include an invoice attached to the customs declaration.

Croatia requires a Certificate of Origin for some goods.

All importations of products of animal origin are admitted conditionally and must be accompanied by a veterinary health certificate issued by the appropriate authority of the country of origin.

All importations of plants and plant products are admitted conditionally and must be accompanied by an original phytosanitary certificate issued by the appropriate authority of the country of origin.

The following documents may be required:

1. Pro-forma Invoice
2. Gratis Invoice
3. Commercial Invoice (in all cases for B2B and B2C)
4. Phyto-Certificate (plants or seeds)
5. Veterinary of Sanitary Certificate (meat or meat products)
6. Certificate of Origin of Goods (EUR 1)

Customs Procedure:

Upon arrival at the Customs House in the Republic of Croatia postal items are separated into two categories; dutiable and non-dutiable. Non-dutiable items are sent out into circulation, free of charges for delivery. Dutiable items are opened and inspected by postal employees in the presence of Custom Officers, who establishes the calculation of duties and fees according to the attached invoices or customs valuation.

If the postal shipment is received by a person and the goods are not submitted to the customs house, one of the following documents are required:

1. Postal Customs Declaration
2. Simplified Administrative Document

Value Added Tax (VAT)

The Import One-Stop-Shop (IOSS) is a program that allows the seller to collect the Value Added Tax (VAT) at the time of purchase, rather than have VAT collected by the recipient at the time of delivery. Under the IOSS program, VAT is remitted monthly by the seller directly to the European Union (EU) tax authority using an online portal. The IOSS can only be used for shipments with a value of less than €150. For shipments over €150, there are no changes to the collection of VAT, duties or other applicable fees on imported goods. The IOSS program also cannot be used for goods subject to excise duties (such as tobacco or alcohol) or gifts. More information on the program can be found here.

In order to register for an IOSS number, a business must have an address in one of the EU member states or hire an IOSS intermediary. If you sell through an online shipping platform or marketplace, you can contact them to see if they are registered for the IOSS program and have their own IOSS number.

If using the IOSS program, the IOSS number must be included when creating the electronic shipping label, entered in the “Tax ID” field (sender.identification.reference). This will allow for the number to be sent electronically. If the number is not present in the electronic data, VAT may be collected from the recipient at the time of delivery. The following Canada Post shipping systems can be used to capture and transmit the IOSS number:

• EST Desktop 2.0
• SnapShip
• Shipping Manager

The IOSS number cannot be transmitted electronically when using a retail location. IOSS numbers start with IM, followed by 10 numeric digits (ex: IM0123456789). When using the IOSS program, a minimum 6-digit Harmonized System (HS) code is required. To find the right HS code, visit the Canada Post HS Lookup tool.