Browse this topic
If a package is lost or damaged during the shipping process, the sender might be eligible to receive compensation for the insured value of the package and its postage value (after investigation and compliance with our policies). Compensation for a package’s insured value will only be made if the item has insurance coverage.
The compensation amount will be either the item's value, the amount of insurance purchased at the time of mailing, or the insurance coverage included with the shipping service used – whichever is lowest.
Insurance coverage by shipping service
|Priority™, Xpresspost™, Expedited Parcel™||
|Flat rate box||
|Xpresspost™ Certified, Small Packet™||
|Priority™ Worldwide, Xpresspost™ USA, Expedited Parcel™ USA||
|Tracked Packet™ USA||
|Small Packet™ USA||
|Priority™ Worldwide, Xpresspost™ International, International Parcel™||
|Tracked Packet™ International||
|Prepaid Xpresspost™ International envelopes||
Limits of liability coverage
The availability and limits of liability coverage may vary according to the nature of the items you ship and the service you use. Terms and conditions apply. Refer to our list of non-insurable contents for more information.
Maximum amounts payable
The maximum insurable amount payable by Canada Post is:
CAN$500 for shipments containing:
- Collectors’ coins that are shipped directly from a retailer and are accompanied by an order confirmation from the retailer
- Manufactured and non-manufactured precious stones and metals
- Cancelled or uncancelled postage stamps
CAN$100 for shipments containing:
- Collector’s bank notes with a receipt of purchase
- Gift certificates
- Gift cards
- Phone cards
Please note: These lists are subject to change and may not reflect all items that are covered.