Website and web services outage August 21 to 23

As we have been sharing over the last week, Canada Post's website, canadapost.ca, web services, and mobile app are offline this weekend as we complete an important upgrade of our IT infrastructure.

This shutdown affects all our online and retail IT systems. The website and related services are not available for any transactions during this time. 

We understand that as a customer, your ability to do a number of things, such as track a package or conduct business with Canada Post, will be impacted. We sincerely apologize and thank you for your patience and understanding. Our plants will continue to operate as usual and our post offices will remain open during regular hours, albeit with some limitations.

This large-scale effort will improve the stability, security and capacity of our platform. This work is critical to our ongoing efforts to support the growing 24/7 digital expectations of our customers.

Here are further details about the impacts of the outage if you are a:

Commercial customer who uses third-party or customer-developed shipping systems

  • Your orders are queued up until the systems are up and running on Sunday, August 23 at 11 p.m. Eastern. We continue to operate in our plants as usual.
  • Unfortunately, your customers are not able to track parcels and packages during this outage.

Direct marketing or transaction mail commercial customer using EST 2.0 Desktop

  • EST is not available. Unfortunately, you cannot create or process orders or track your mailings.
  • You are able to induct any mail items that you prepared before the outage, at non-retail facilities that are normally open during the weekend.

Parcel services commercial customer using EST 2.0 Desktop

  • EST 2.0 is not available.
  • Customers using EST 2.0 in Local mode are able to create labels with limited functionality.
  • Customers generating labels offline are reminded to transmit their order once the system is back up and running on Sunday, August 23 at 11 p.m.
  • Unfortunately, your customers are not able to track parcels and packages.
  • You can prepare labels and induct packages with a manual manifest or manual bill of lading.
  • Please provide the following service ticket number to the induction location or the driver pickup agent: 1195682

Customer using EST Online or Express Order Entry (EOE), including secure solution

  • You are not able to access EST Online or EOE.
  • Unfortunately, your customers are not able to track parcels and packages.

Web services user (including platforms)

  • Unfortunately, Canada Post's web services are not available.

Customer using Solutions for Small Business

  • Canada Post’s online services are not available. These include tracking a parcel, finding a postal code, finding a post office and the Canada Post online store.

Mail Forwarding or Hold Mail customer

  • You will not be able to buy or extend Mail Forwarding or Hold Mail services online, but you will be able to do so in person at a post office.
  • If you previously purchased the Mail Forwarding service online, and your next step is to use your barcode to verify your identity or place of residence at the post office, you will need to wait until after Sunday, August 23 at 11 p.m. Eastern.

epost customer

  • You can continue to use epost although you will not be able to reset your password, recover your username, create a new epost profile or make a Vault payment.

At post offices, these services will not be available until Monday, August 24:

  • The ability to track a parcel
  • Direct Ship – for home delivery of products not available at the post office
  • Solutions for Small Business program enrollment
  • Money Order cashing
  • In person proofing or authentication service for Tangerine, epost and Mail Forwarding “Pay online, Activate at the post office” transactions
  • Domestic parcel return services for customers with a Canada Post Return ID number