{ "routes": { "home": "home", "search": "search", "resultList": "resultList", "refList": "refList", "filterPackage": "filterPackage", "dutyAndTaxes": "dutyAndTaxes", "deliveryInstructions": "deliveryInstructions", "form": "form", "pay": "pay", "paymentConfirmation": "paymentConfirmation", "params": { "searchFor": "searchFor", "searchBy": "searchBy" } }, "0": { "TITLE": "" }, "APP_TITLE": "Canada Post - Track a package by tracking number", "AVAILABLE_FOR_PICKUP_BY": "Available for pickup until:", "BUSINESS_DAYS": "business days", "BreadCrumb": { "DeliveryStatus": "Delivery Status", "FilterByPostalCode": "Filter by Postal Code", "Home": "Track", "TrackResults": "Track Results" }, "CBSA_BANNER": { "ADD_INFO": "Additional information", "MORE_CONTENT": "Mail is presented to the CBSA by Canada Post upon its arrival in Canada. The CBSA determines admissibility and applies duty and/or taxes. Once an item clears all regulatory processes, it is handed over to Canada Post for domestic delivery.", "REVIEW": "All international mail coming into Canada is subject to review by the Canada Border Services AgencyOpen in new tab (CBSA).", "UPDATE_2": " to get updates on your package, including delivery notices and information regarding duty and taxes owed.", "SIGN_UP_FOR": "Sign up for ", "SIGN_UP_OR": "or", "SIGN_UP_EMAIL": "email notifications", "SIGN_UP_SMS": "text notifications", "VIEW_MORE": "View more", "COVID_UPDATE": "We encourage you to pay your duty and/or taxes online so we can leave the item at your door. This will reduce visits to the post office and help keep our people and communities safe during the COVID-19 situation.", "EMAIL_NOTIFICATIONS_TITLE": "Email notifications", "EMAIL_NOTIFICATIONS_TEXT": "Get updates on your package, including delivery notices and information on any duty and taxes owed.", "EMAIL_NOTIFICATIONS_LINK": "Sign up for email notifications" }, "CHAT": { "AVAILABLE_BODY": "Can’t find the answers to your questions above? Our live chat representatives are happy to help!", "BUTTON": "Chat with us", "HEADING": "Need more help?", "HOURS_1": "Monday to Friday: 7 am to 11 pm ET", "HOURS_2": "Saturday and Sunday: 9 am to 9 pm ET", "UNAVAILABLE_BODY": "Can’t find the answers to your questions above? Our live chat representatives are happy to help and available during the following times." }, "CLOSE": "Close", "COMMON": { "BUTTON_CLOSE": "Close", "BUTTON_CONTINUE": "Continue", "BUTTON_DONE": "Done", "BUTTON_OK": "OK", "BUTTON_SAVE": "Save", "BUTTON_SUBMIT": "Submit", "SPINNER_WAIT": "Processing, please wait.", "TRACK_ANOTHER_ITEM": "Track another item" }, "DATA_RANGE_DELIMITER": "to", "DW_GUARANTEE_DISCLAIMER": "Delivery times are not guaranteed and may change.", "DATE": "Date", "DELIVERY_CERTIFICATE_HELP": { "TEXT": "A Delivery Confirmation provides proof that an item was delivered. If you’re unable to view the delivery confirmation, disable your browser’s popup blocker and try again.", "TITLE": "Delivery Confirmation" }, "SERVICE_INFORMATION": { "TITLE": "Service information", "ARIA_HIDE": "Service information ", "ARIA_VIEW": "Service information" }, "DELIVERY_INFORMATION": { "TITLE": "Delivery information", "SENDER": "Sender:", "RETURN_TO": "Return to: ", "UNAVAILABLE": "Unavailable", "SHIPMENT": "Your shipment is ", "CARBON_NEUTRAL": "Carbon-Neutral Shipping", "CARBON_NEUTRAL_HEADING": "Here's how carbon-neutral shipping works", "CARBON_NEUTRAL_INFO_CONTENT1": "We calculate carbon emissions (CO2e) for all ground deliveries in Canada.", "CARBON_NEUTRAL_INFO_CONTENT2": "We balance the CO2e by supporting Indigenous offset projects. These projects help clean the air by taking out the same amount of CO2e released.", "CARBON_NEUTRAL_INFO_CONTENT3": "The result is a balanced environmental impact.", "VIEW_DETAILS": "Explore sustainable delivery", "VIEW_DETAILS_URL": "/cpc/en/our-company/about-us/corporate-sustainability/carbon-neutral-shipping.page", "BALANCE_SCALE": "A Canada Post truck and a forest are balanced on a scale." }, "PACKAGE_DELIVERED": "Your package has been delivered!", "DELIVERED_PHOTO_AVAILABLE": "Delivered – photo available", "VIEW_PHOTO": "View photo", "PHOTO_AVAILABLE_HEADER": " – photo available", "PHOTO_AVAILABLE": "Photo available", "DELIVERY_PHOTO_UNAVAILABLE": "Delivery photo unavailable", "PHOTO_ERROR_TRY_LATER": "We are unable to display your photo due to a technical issue. Please try again later.", "SORRY_PHOTO_NOT_AVAILABLE": "Sorry, this photo is no longer available.", "DELIVERY_DETAILS": { "ADDITIONAL_INFO": "Additional information", "ALT_TEXT": "Open in new tab", "ARIA_HIDE": "Hide delivery details", "ARIA_VIEW": "View delivery details", "COD_ITEM": { "TEXT1": "To track the funds collected (COD remittance) for this item, view tracking number ", "TEXT2": ". Please allow 24 hours after delivery of the COD item for information on the COD remittance to be updated.", "TITLE": "Collect on Delivery (COD): " }, "COD_REMIT_ITEM": { "TEXT1": "This remittance item is tracking the funds collected from COD item ", "TEXT2": ". Please allow 24 hours after delivery of the COD item for information on the COD remittance to be updated.", "TITLE": "Collect on Delivery (COD) remittance: " }, "DELIVERY_STANDARD_DATE": "Delivery standard: ", "DELIVERY_STANDARD_DATE_CHANGE_REASON": "Reason for delivery standard date change: ", "DELIVERY_STANDARD_UNAVAILABLE": "The delivery standard date is unavailable at this time. Find out more about delivery standards or you can calculate the delivery standard for items shipped within Canada.", "DUTIES_TAXES": { "OWED": "owed", "PAID": "Paid", "PAID_ON": "on", "REFUND_PROCESSED": "Refund processed.", "REFUND_REQUEST_SUBMITTED": "Refund request submitted.", "REQUEST_REFUND": { "LINK": "Request refund", "TITLE": "Refund request", "OK": "OK", "INFO": "If you haven’t received your item, you can request a refund for the duty and/or taxes you paid online by calling our customer service at 1-866-607-6301." }, "TITLE": "Duty and taxes paid: ", "CUSTOM_FEE_TITLE": "Duty and taxes paid " }, "FEATURES_AND_OPTIONS": "Features and options: ", "FEATURES_AND_OPTIONS_HELP": { "CARD_FOR_PICKUP_CONTENT": "We’ll take the item directly to the post office for pickup. We’ll leave a delivery notice card at the recipient’s address that tells them to pick up the item at a designated post office. To pick it up, the recipient or a representative is required to show a valid piece of government-issued photo ID that shows the same address as the one on the item.", "CARD_FOR_PICKUP_TITLE": "Card for pickup", "COD_CONTENT": "Before we hand the item to the recipient at delivery, they must pay the COD amount specified by the sender. When we collect the COD funds, we submit them to the sender by cheque or electronic fund transfer.", "COD_TITLE": "Collect on Delivery (COD) amount", "DELIVER_TO_PO_CONTENT": "We’ll deliver the item to a post office that the recipient has chosen. Once the item is available for pickup, we’ll send the recipient an email notification. To pick it up, the recipient or a representative is required to show a valid piece of government-issued photo ID that shows the same address as the one on the item.", "DELIVER_TO_PO_TITLE": "Deliver to post office", "DONT_SAFE_DROP_CONTENT": "We’ll try to leave the item in the recipient’s mail receptacle. If the item doesn’t fit or the receptacle is full, we’ll attempt to deliver the item at the door. If no one is available to receive it, we’ll leave a delivery notice card that tells the recipient to pick up the item at a designated post office.", "DONT_SAFE_DROP_TITLE": "Do not safe drop", "FLEX_DELIVERY_CONTENT1": "Canada Post will deliver your package to your chosen FlexDelivery address.", "FLEX_DELIVERY_CONTENT2": "To pick up items at the post office, the recipient must present a valid piece of government-issued photo ID with the same address as shown on the items.", "FLEX_DELIVERY_CONTENT3": "To pick up items at a FlexDelivery pick-up location, the recipient will be notified by email once their package is ready.", "FLEX_DELIVERY_TITLE": "FlexDeliveryTM", "LEAVE_AT_DOOR_CONTENT": "If no one is available to receive the item at the door and it fits the recipient’s mail receptacle, we’ll leave it there. If the item doesn’t fit or the mail receptacle is full and there’s a safe drop location, we’ll leave it in the appropriate safe place where the item is sheltered from the weather and not seen by passers-by. We’ll leave a safe drop card in the recipient’s mail receptacle to indicate the safe drop location. If safe drop is not possible, we’ll leave a delivery notice card that tells the recipient to pick up the item at a designated post office.", "LEAVE_AT_DOOR_TITLE": "Leave at door", "PROOF_OF_AGE_CONTENT": "Proof of Age is verified by the delivery agent. If the receiver appears to be 30 years of age or less, government issued identification Open in new tab will be requested to verify age. A signature and name will be recorded at delivery with every shipment.", "PROOF_OF_AGE_TITLE": "Proof of age required", "PROOF_OF_IDENTITY_CONTENT": "We’ll deliver the item to a post office and hand it only to the named recipient. We'll require their name, signature, and photo ID.", "PROOF_OF_IDENTITY_TITLE": "Proof of identity required", "SIGNATURE_REQUIRED_CONTENT1": "When we deliver the item, we may obtain the name and signature of the recipient.", "SIGNATURE_REQUIRED_TITLE": "Signature required" }, "ORIGINAL_ITEM_NUMBER": "Original item number: ", "REFERENCE_NUMBER_1": "Reference number 1: ", "REFERENCE_NUMBER_2": "Reference number 2: ", "RETURN_ITEM_NUMBER": "Return item number: ", "SERVICE": "Shipping service: ", "TITLE": "Delivery details", "TRACKING_NUMBER": "Tracking number: ", "VIEW_DELIVERY_CERTIFICATE": "View Delivery Confirmation Certificate", "SENDER": "Sender: ", "UNAVAILABLE": "Unavailable" }, "DELIVERY_ESTIMATES": "Delivery estimates", "DELIVERY_ESTIMATES_CAN": "Shipping in Canada", "DELIVERY_ESTIMATES_US": "Shipping to U.S.", "DELIVERY_ESTIMATES_INT": "Shipping internationally", "DELIVERY_ESTIMATES_LINKS": { "CANADA": "/cpc/en/personal/sending/parcels/compare-services-canada.page", "INTERNATIONAL": "/cpc/en/personal/sending/parcels/compare-services-international.page", "US": "/cpc/en/personal/sending/parcels/compare-services-international.page" }, "DELIVERY_INSTRUCTIONS": { "ARIA_CHANGE": "Change delivery preference", "ARIA_SELECT": "Select delivery preference", "CANNOT_CHANGE_TEXT": "Delivery preference selected, in case you're unavailable when we deliver this item. We'll make a reasonable effort to accommodate your request. The option to make changes is no longer available.", "CHANGE": "Change", "CHANGE_TEXT": "Delivery preference selected, in case you're unavailable when we deliver this item. We'll make a reasonable effort to accommodate your request", "SELECT": "Select", "SELECTION": "Selection", "SELECT_TEXT": "Select a delivery preference, in case you're unavailable when we deliver this item. This option is available for a limited time.", "TITLE": "Delivery preference", "NO_PREFERENCE": "None" }, "DELIVERY_PROGRESS": { "ADDITIONAL_INFO": "Additional information", "ADDITIONAL_INFO_ARIA_HIDE": "Hide additional information", "ADDITIONAL_INFO_ARIA_SHOW": "View additional information", "DATE": "Date", "HEADING": "Information updated: ", "HEADING_ARIA": "The first and second columns show the dates and times of corresponding delivery status updates shown in the third column.", "PROGRESS": "Progress", "DELIVERY_PROGRESS": "Delivery progress", "TIME": "Time", "VIEW_LESS": "View less", "VIEW_LESS_ARIA": "View less progress table rows", "VIEW_MORE": "View more", "VIEW_MORE_ARIA": "View more progress table rows", "HREF_FPO_LINK": "/cpc/en/tools/find-a-post-office.page?outletId={{ retailLocationId }}&detail=true" }, "DELIVERY_STANDARD": "Delivery Standard", "DELIVERY_STANDARD_DATE": "Delivery Standard Date", "DELIVERY_STANDARD_DATE_CHANGE_REASON": "Delivery standard date changed", "DELIVERY_STANDARD_DESCRIPTION": "The delivery standard represents our delivery commitment for items deposited on business days before the local cut-off time. Deposits received on holidays and weekends, or after the last collection time specified on a street letter box or at a Post Office, are considered as accepted on the next business day.", "DELIVERY_STANDARD_DESCRIPTION_LINK": "/tools/pg/manual/PGdeliverystds-e.asp", "DELIVERY_STANDARD_READ_MORE": "Read more about delivery standards", "DELIVERY_STANDARD_UNAVAILABLE": "Unfortunately, we do not have the information required to calculate a delivery standard at this time. Visit our delivery standards page for more information. For specific delivery standards within Canada, you can calculate the delivery standard.", "DELIVERY_STATUS_HEADER": "Delivery status", "DELIVERY_TIMES": "Delivery Times", "DESCRIPTION": "Progress", "DUTIES_TAXES": { "AMOUNT_OWED": "Amount owed", "ELIGIBLE_PARAGRAPH": "The Canada Border Services Agency (CBSA) has determined that you owe duty and/or taxes.Open in new tab For a limited time, you can pay the amount owed for this item online.", "COVID_UPDATE": "If you miss the opportunity to pay online, you will receive a Delivery Notice card in your mail letting you know which post office is holding your item for payment and pickup.", "INELIGIBLE_PARAGRAPH": "The Canada Border Services Agency (CBSA) has determined that you’ll need to pay duty and/or taxesOpen in new tab when you receive your item. It will be delivered with a CBSA Postal Import Form detailing the duty, taxes, and handling fee owed.", "PAY": "Pay", "TEXT1": "The ", "TITLE": "Duty and taxes owed:", "CUSTOM_FEE_TITLE": "Duty and taxes owed", "URL": "https://www.cbsa-asfc.gc.ca/import/courier/menu-eng.html", "PAY_ONLINE_NOW": "Pay online now", "PAY_ONLINE_TEXT": "Online payment is only available for a limited time. Once your package is out for delivery or ready for pickup, you'll have to pay in person.", "SIGN_IN_PAY": "Sign in and pay", "PAY_AS_GUEST": "Pay as guest", "SIGN_IN_WHY_TEXT": "Want to pay faster? Sign in to use a saved credit card.", "WHY_PAY_DUTY_TAXES": "Why am I asked to pay duties and taxes?", "WHY_PAY_DUTY_TAXES_URL": "/cpc/en/support/kb/receiving/tracking/how-to-pay-duty-and-taxes-online-canada-post", "PAY_FASTER": "Want to pay faster? Sign in to use a saved credit card.", "BELL": "Notifications", "CUSTOM_FEE_HANDLING": { "DUTY": "Duty", "EXCISE_TAX": "Excise tax", "GST_HST": "GST/HST", "PST": "PST", "HANDLING_FEE": "Handling fee", "TOTAL_PAYABLE": "Total Payable", "TOTAL_PAID": "Total Paid", "HANDLING_FEE_TOOLTIP": "This fee is in line with the government’s efforts to help recover costs from those who benefit from these services and is similar to arrangements in other countries." } }, "DUTY_TAXES_COMPONENTS": { "EDIT": "Edit", "GO_BACK": "Go to delivery status", "GO_TO_DASHBOARD": "Go to dashboard", "PAYMENT_CONFIRM": { "CARD_NOT_SAVED_1": "We processed your payment, but were unable to save your credit card for future use.", "CARD_NOT_SAVED_2": "Add a credit card to your profile.", "DELIVERY_INSTRUCTION": "Select a delivery preference, in case you're unavailable when we deliver this item. This option is available for a limited time. We'll make a reasonable effort to accommodate your request.", "EMAIL_LINK": "Share by email", "FAILED": "Sorry! We're unable to process your payment. Please try again later or pay the duty and/or taxes owed when you receive your item.", "FAILED_TITLE": "Payment was not submitted", "NOT_NOW_BUTTON": "Not now", "PAY_CONFIRM_EMAIL": "Payment received. It can take a few minutes for your payment to be reflected online. A copy of your payment confirmation has been sent to", "PAY_CONFIRM_NUMBER": "Confirmation number:", "PAY_CONFIRM_PAID": "Amount paid:", "PAY_CONFIRM_TITLE": "Payment confirmation", "PROOF_OF_PAYMENT_TEXT": "The confirmation number below is your proof of payment. Show it at the post office or to your delivery agent to collect your package.", "PROOF_OF_PAYMENT_TITLE": "Proof of payment", "SET_DELIVERY_INSTRUCTION_BUTTON": "Select delivery preference", "SHARE_EMAIL": { "FAIL": { "NOTE": "Sorry! We’re unable to send your payment confirmation to {{email}} due to a technical issue. Please try again later.", "TITLE": "Payment confirmation was not sent" }, "NOTE": "Enter the email address where you wish to receive your payment confirmation.", "SUCCESS": { "NOTE": "We sent an email with your payment confirmation to {{email}}", "TITLE": "Payment confirmation sent" }, "TITLE": "Email payment confirmation" }, "TRACKING_NUMBER": "Tracking number:" }, "PAYMENT_SUMMARY": { "AMOUNT": "Amount owed", "CBSA_TEXT": "The Canada Border Services Agency (CBSA) has determined that you owe duty and/or taxes.Open in new tab Your item will be delivered with a CBSA Postal Import Form detailing the duty, taxes, and handling fee owed.", "EMAIL_ADDRESS": "Email address", "TITLE": "Summary", "TRACKING_NUMBER": "Tracking number" }, "TERMS_AND_CONDITIONS": { "EMAIL_ADDRESS": "Email address", "EMAIL_ADDRESS_ERROR": "Enter a valid email address.", "HEADER": "Duty and taxes", "SCREEN_READER_CHECKBOX_ERROR": "Select the checkbox to accept the terms and conditions. Go to checkbox.", "SCREEN_READER_EMAIL_ERROR": "Enter a valid email address. Go to email field.", "SCREEN_READER_REVIEW_ERROR": "There are 2 errors on the form you submitted. Review errors", "TC_DECLARATION": "I have read and agree to the ", "TC_DECLARATION_URL": "/cpc/en/support/kb/receiving/general-information/pay-duty-and-taxes-option-terms-and-conditions", "TC_DECLARATION_ERROR": "Select the checkbox to accept the terms and conditions.", "TC_DECLARATION_LINK": "Pay Duty and Taxes Option Terms and Conditions.", "TEXT1": "We will send a copy of your payment confirmation to this address.", "TITLE": "Please enter your email address", "TITLE2": "Terms and conditions" }, "TIME_OUT": { "TEXT": "For your security, this payment session has expired. Your payment was not submitted.", "TITLE": "Payment session has expired" }, "TITLE": "Duty and taxes payment" }, "Delivered": "Delivered", "EMAIL_RESULT": { "EMAIL_ADDRESS": "Email Address", "EMAIL_THIS_RESULT": "Email this Result", "ERROR_EMAIL_ADDRESS_INCORRECT": "Email address format is incorrect", "ERROR_REQUIRED": "Required Field", "FROM": "From", "LINK": "Email", "NAME": "Name", "SEND": "Send", "TO": "To" }, "EMAIL_UPDATE": { "EMAIL_CANCEL_INVALID": "Please review your input and try again.", "TOAST_EMAIL_ADDED": "Email Address(es) added.", "TOAST_EMAIL_REMOVED": "Email Address(es) removed." }, "EMAIL_UPDATE_INFO": { "FIND_OUT_MORE": " Find out more about tracking.", "PARAGRAPH": "We'll send you status information about your item. Enter up to 4 email addresses. Find out how.", "QUESTION": "Questions about Track?", "TITLE": "Want updates by email?" }, "EXPECTED_DELIVERY": "Expected delivery", "SHIPPING_LABEL_CREATED": "A shipping label has been created", "UPDATED": "Updated", "AT": "at", "LATEST_UPDATES": "Latest updates", "TODAY": "Today", "EXPECTED_DELIVERY_DESCRIPTION": "Expected delivery is an estimate of when we will attempt delivery of an item based on where it is in our network. This date is not guaranteed and will continue to be updated as your item travels to its destination. The date may be before, after, or on the same day as the Delivery Standard and is updated based on local information.", "EXPECTED_DELIVERY_EOD": "by end of day", "CARBON_LEAF": "Leaf", "EXPECTED_DELIVERY_HELP": { "LINK1": "delivery standards tool", "LINK2": "shipping products & services information", "LINK2_URL": "/cpc/en/personal/sending/parcels/compare-services-canada.page", "TEXT1": "Expected delivery is an estimate of when we will attempt delivery of an item based on where it is in our network. This date is not guaranteed and will continue to be updated as your item travels to its destination. The date may be before, after, or on the same day as the Delivery Standard and is updated based on local information.", "TEXT2": "See a range of delivery days? Exact delivery standards exist for every origin-destination combination. Exceptions apply in some areas. Consult our ", "TEXT3": " or our ", "TITLE": "Expected delivery" }, "EXP_PANEL": { "ALT_MINUS": "Hide response", "ALT_PLUS": "See response", "OPEN_TAB": "Open in new tab", "SEE_MORE": "See more support", "SEE_MORE_URL": "/cpc/en/support/kb/tracking/overview.page" }, "FEATURES_AND_OPTIONS": "Features and options", "FEATURES_AND_OPTIONS_HELP": { "CARD_FOR_PICKUP_LINK": "photo identification", "CARD_FOR_PICKUP_TEXT1": "The item will be taken directly to the post office for pick up. At the sender's request, we won't attempt delivery to the receiver's address.", "CARD_FOR_PICKUP_TEXT2": "A Delivery Notice Card will be left for the receiver telling them when to pick up the item at the designated post office. One valid piece of government-issued ", "CARD_FOR_PICKUP_TEXT3": " is required when picking up the item.", "CARD_FOR_PICKUP_TITLE": "Card (hold) for pickup", "COD_TEXT": "Before the item is handed over for delivery, the receiver must pay the COD amount specified by the shipper on the Collect on Delivery form or shipping label.", "COD_TITLE": "Collect on delivery (COD)", "DELIVER_TO_PO_LINK": "photo identification", "DELIVER_TO_PO_TEXT1": "Items are delivered to the post office of the receiver's choice. We will send an email to the receiver once the item is ready for pick up at the selected post office. They must show one valid piece of government-issued ", "DELIVER_TO_PO_TEXT2": " when picking up the item.", "DELIVER_TO_PO_TITLE": "Deliver to post office", "DONT_SAFE_DROP_TEXT": "The item will be left in the mail receptacle when delivery is made to the door. If it does not fit, an attempt will be made at the door. If no one is there to receive the item, we will leave a Delivery Notice Card telling the receiver to pick up the item at the designated post office.", "DONT_SAFE_DROP_TITLE": "Do not safe drop", "FLEX_DELIVERY_LINK": "photo identification", "FLEX_DELIVERY_SUP": "TM", "FLEX_DELIVERY_TEXT1": "Items are delivered to the post office of the receiver's choice. We will send an email to the receiver once the item is ready for pick up at the selected post office. The receiver must bring one valid piece of government-issued ", "FLEX_DELIVERY_TEXT2": " when picking up the item.", "FLEX_DELIVERY_TITLE": "FlexDelivery", "LEAVE_AT_DOOR_TEXT1": "For items usually delivered to the door, if no one is there to receive the item, we will leave it in the mail receptacle or in a Safe Drop location. We will leave a Safe Drop card telling the receiver the location of the item.", "LEAVE_AT_DOOR_TEXT2": "If Safe Drop is not possible, we will leave a Delivery Notice Card telling the receiver to pick up the item at the designated post office.", "LEAVE_AT_DOOR_TITLE": "Leave at door (Do not card)", "PHOTO_LINK_URL": "/tools/pg/manual/PGpolicies-e.asp#1427737", "POSTAL_GUIDE_LINK_URL": "/postalguide", "PROOF_OF_AGE_LINK1": "Photo identification", "PROOF_OF_AGE_LINK2": "/postalguide", "PROOF_OF_AGE_TEXT": "", "PROOF_OF_AGE_TEXT1": " proving age will be required for all recipients appearing to be less than 30 years of age. Signature is captured to ensure that a personal hand-off of the item occurs at delivery. See Policies in the Canada Postal Guide at ", "PROOF_OF_AGE_TEXT2": " for a list of age or majority identification by province or territory.", "PROOF_OF_AGE_TITLE": "Proof of age required", "PROOF_OF_IDENTITY_TEXT": "Items shipped with the Proof of Identity option will only be released to the intended recipient at the post office.", "PROOF_OF_IDENTITY_TITLE": "Proof of Identity", "SIGNATURE_REQUIRED_TEXT": "We'll get a name and signature upon delivery to show that the item was safely delivered.", "SIGNATURE_REQUIRED_TITLE": "Signature required" }, "FILTER_BY_POSTAL_CODE": { "ENTER": "Example: A1B 2C3", "ERROR_CHECK_POSTAL_CODE": "There are no items associated with this postal code. Enter the postal code of the destination to track this item.", "ERROR_REQUIRED_FIELD": "Enter a valid postal code.", "POSTAL_CODE": "Postal code", "SUBMIT": "Continue", "TEXT1": "More than one postal code is associated with this reference number. Enter the postal code of the destination to track this item.", "TITLE": "Filter by postal code" }, "FIND_OUT_WHY": { "CLOSE": "Done", "PARA1": "We don’t have information for the item you entered due to one of the following reasons.", "PARA2": [ "The number you entered is incorrect. Please review it and try again. Find out more about tracking, delivery notice card, and reference numbers.", "We haven’t received this item from the sender.", "This is an international item that hasn’t reached Canada. Try tracking the item on the website of the international courier that shipped it.", "The sender shipped this item through a service that doesn’t include tracking.", "This item was shipped over a year ago." ], "PARA3": "These results reflect the most recent updates in our system. Our customer service representatives have access to the same information presented here and are unable to provide further details.", "TITLE": "Item not found" }, "LEARN_WHY": { "CLOSE": "Close", "SIGNUP": "Sign up", "PARA1": "Your item will arrive later than expected. We'll display updated information as soon as it becomes available.", "PARA2": "Sign up for email notifications for delivery status updates.", "TITLE": "Date pending" }, "FullAccepted": "Accepted", "FullProgress": "Out for delivery", "FullProgressAlert": "Check delivery progress", "GET_DELIVERY_CERTIFICATE": "View Delivery Confirmation", "HOME_PAGE": { "BANNER_TEXT": "Track your items using tracking, delivery notice card, or reference numbers.", "TITLE": "Track", "COVID_DESKTOP_TEXT": "Customers may experience delays as we continue to put safety first. Please track your item. Our call centre has no further information.", "COVID_MOBILE_TEXT": "Customers may experience delays as we put safety first. Please track your item. Our agents have no further information." }, "HalfAccepted": "Check delivery progress", "HalfDelivered": "Notice left", "INTERNATIONAL_PARCEL_CITY1": "Europe", "INTERNATIONAL_PARCEL_CITY2": "Asia-Pacific and Australia", "INTERNATIONAL_PARCEL_CITY3": "Africa", "INTERNATIONAL_PARCEL_CITY4": "South America", "INTERNATIONAL_PARCEL_RANGE1": "1 to 2 months", "INTERNATIONAL_PARCEL_RANGE2": "2 to 3 months", "INTERNATIONAL_PARCEL_RANGE3": "2 to 3 months", "INTERNATIONAL_PARCEL_RANGE4": "1 to 2 months", "InTransit": "In transit", "InTransitAlert": "Check delivery progress", "LANDING_SUPPORT": { "IMG1ALT": "Example of delivery notice card number above and below a barcode: 123456789012345", "IMG2ALT": "Example of tracking number above a barcode for domestic item: 1234567890123456", "IMG3ALT": "Example of tracking number above a barcode for international item: AB123456789CD", "QUESTIONS": [ "I’m receiving an item. Where can I find the tracking number for it?", "I shipped an item. Where can I find the tracking number for it?", "I lost the tracking number for my item. Can Canada Post help?" ], "R1P1": "Contact the sender of the item to request the tracking number for it. If you ordered your item online, you may find the tracking number in a shipping confirmation email from the sender.", "R1P2": "A tracking number can consist of either of the following:", "R1P3": "", "R1P4": "You can also track an item using a delivery notice card or reference number.", "R1P5": "This is a 15-digit number found above the barcode on your delivery notice card. Delivery notice card numbers are applicable only for items delivered in Canada.", "R1P6": "Senders create reference numbers for some items. If a reference number is available for your item, you can contact the sender to request the unique number or description. If you ordered your item online, you may find a reference number in the shipping confirmation email from the sender.", "R1P7": "When you track using a reference number, we may ask for the destination postal code to identify your item.", "R1T1": "Tracking number", "R1T2": "Delivery notice card number", "R1T3": "Reference number", "R2P1": "For domestic items delivered within Canada (excluding prepaid envelopes and labels), the tracking number consists of 16 numbers. You can find the tracking number on your receipt or a copy of the shipping label.", "R2P2": "For items delivered to the U.S. and internationally, as well as prepaid envelopes and labels, the tracking number consists of 13 characters that include letters and numbers. You can find the tracking number on your receipt or a copy of the shipping label.", "R2P3": "If you used one of our prepaid products, but didn’t ship your item at the time of purchase, the tracking number won’t appear on your receipt.", "R2P4": "See more examples of tracking numbers and where to find them", "R2P4_URL": "/cpc/en/support/kb/receiving/tracking/learn-about-tracking-number-formats", "R3P1": "For privacy reasons, we’re unable to disclose tracking numbers, even if you provide us with the name and address of the sender or recipient. If you’re unable to find your tracking number on the receipt or a copy of the shipping label, we won’t be able to look it up for you.", "TITLE": "Support" }, "LINK": { "COPIED": "Link copied to clipboard.", "COPY": "Copy", "DIALOG_TITLE": "Share delivery progress", "EMAIL": "Send email", "EMAIL_FROM": "Your email address", "EMAIL_FROM_ERROR": "Enter your email address.", "EMAIL_SENT": "Email sent to {{email}}", "EMAIL_TO": "Recipient’s email address", "EMAIL_TO_ERROR": "Enter the recipient’s email address.", "LINK": "Copy link", "NAME": "Your first and last name", "NAME_ERROR": "Enter your first and last name.", "SCREEN_READER_EMAIL_FROM_ERROR": "Enter your email address. Go to your email address field.", "SCREEN_READER_EMAIL_TO_ERROR": "Enter the recipient’s email address. Go to recipient’s email address field.", "SCREEN_READER_NAME_ERROR": "Enter your first and last name. Go to your first and last name field.", "SCREEN_READER_REVIEW_ERROR": "Your form contains {{errNum}} errors. Review errors", "SEND": "Send", "TITLE": "Share" }, "LOCATION": "Location", "MOBILE_AD": { "APPLE_ALT": "Download on the App Store", "APPLE_URL": "https://itunes.apple.com/ca/app/canada-post/id394391577?mt=8", "BODY": "Download our free app to track your items. Get delivery updates and notifications on your mobile device.", "GOOGLE_ALT": "Get it on Google Play", "GOOGLE_URL": "https://play.google.com/store/apps/details?id=com.canadapost.android", "IMG_ALT": "Canada Post app on a tablet and mobile phone", "TITLE": "Track on the go" }, "NoticeLeft_INFORMATION": { "ALT_TEXT": "Open in new tab", "BODY": "We were unable to deliver the item to the recipient’s usual mail delivery location. We left a delivery notice card there indicating when and where to pick up the item. Once it’s available for pickup at the post office, this information will also be available when you track online.", "HEADING": "Notice left", "HYPERLINK_TEXT": "Find out more about the notice", "HYPERLINK_URL": "/cpc/en/support/kb/receiving/tracking/learn-what-notice-left-status-means" }, "OPEN_IN_NEW_TAB": "Open in new tab", "ORIGINAL_ITEM_NUMBER": "Original item number", "PACKAGE_STATUS": { "Delivered": "Delivered", "FullAccepted": "Received by Canada Post", "FullProgress": "Out for delivery", "FullProgressAlert": "Check delivery progress", "HalfAccepted": "Waiting for item", "HalfDelivered": "Notice left", "InTransit": "In transit", "InTransitAlert": "Check delivery progress", "NotFound": "Important", "ReadyPickup": "Available for pickup", "ShippingLabel": "Electronic information submitted" }, "PHISHING_PIN_1": "This is not a valid tracking number.", "PHISHING_PIN_2": "Find out how to recognize spam email messages.", "PICKUP_INFORMATION": { "ALT_TEXT": "Open in new tab", "HEADING": "Pickup information", "PICKUP_BY": "Pick up by:", "POST_OFFICE_LOC": "Post office location", "SHIPPER_KNOWN": "Your item from {{shipper}} is ready for pickup.", "SHIPPER_UNKNOWN": "Your item is ready for pickup.", "WHAT_TO_BRING": "What to bring", "WHAT_TO_BRING_DETAILS_1": "A piece of government-issued photo ID that shows the same address as the one on your item.", "WHAT_TO_BRING_DETAILS_2": "The delivery notice card, delivery email notification, or pickup barcode on the mobile app for your item." }, "PRINT": "Print", "PRINT_ACTION": { "PAGE_TITLE": "Tracking number {{trackingNumber}} (print view)", "PRINT_LINK": "Print" }, "PRINT_FOOTER": "2024 Canada Post Corporation", "PRODUCT_TYPE": "Product type", "PROGRESS_BAR": { "DESTINATION": "Destination", "ORIGIN": "Origin", "RECEIVED_BY_CPC": "Received by Canada Post" }, "RECENT_ITEMS": { "TITLE": "Recently tracked items", "SUB_TITLE": "Details", "EMPTY_STATE": "Items tracked in the last 5 days will be added here.", "DELETE_ALT": "Remove package {{trackingNumber}} from recently tracked packages", "DELETE_ALL": "Remove all packages", "DELETE_ONE_HEAD": "Remove package", "DELETE_ONE_PIN_LABEL": "Tracking number: {{trackingNumber}}", "DELETE_ONE_LABEL": "Are you sure you want to remove this package?", "DELETE_ALL_HEAD": "Remove all packages", "DELETE_ALL_LABEL": "Are you sure you want to remove all packages from your track list? This will not affect delivery.", "DELETE": "Remove", "CANCEL": "Cancel", "EMPTY_ALT": "An open shipping box containing a hat, a baseball, books and a game console." }, "REFERENCE_NUMBER_1": "Reference number 1", "REFERENCE_NUMBER_2": "Reference number 2", "RETAIL_LOCATION": "Post office", "RETURN_ITEM_NUMBER": "Return item number", "ReadyPickup": "Ready for pickup", "SEARCH_FORM": { "BUTTON_RECENT_ITEMS": "Recent Items", "BUTTON_TRACK": "Track", "ERROR_DNC_INVALID_FORMAT": "Delivery notice card number was not entered in a valid format. Please check the number and try again for the following:", "ERROR_INVALID_COUNT": "You entered over 24 items. Reduce the number of items to 24 or less to continue.", "ERROR_INVALID_DATE_RANGE": "Invalid Date Range. Your End Date cannot be earlier than your Start Date.", "ERROR_PIN_INVALID_FORMAT": "Tracking number was not entered in a valid format. Please check the number and try again for the following:", "ERROR_REQUIRED_FIELD": "Enter a valid tracking, delivery notice card, or reference number.", "ERROR_REVIEW_INPUT": "We didn’t find an item associated with this number.", "ERROR_REVIEW_INPUT_FIND_OUT_WHY": "Find out why.", "ERROR_REVIEW_INPUT_MULTIPLE": "We didn’t find any items associated with these numbers.", "SEARCH_BOX_HINT": "Enter up to 24 items, separated by commas or line breaks", "SEARCH_BOX_HINT_MOBILE": "Separate items using commas", "SEARCH_LABEL": "Tracking numbers", "TITLE": "Find your delivery status", "TRACK_OPTIONS": "Tracking options", "WHERE_TO_FIND_NUMBER": "Where can I find this number?", "WHERE_TO_FIND_NUMBER_LINK": "/cpc/en/support/kb/receiving/tracking/where-is-my-tracking-number" }, "SEARCH_FORM_DATE_SEARCH": { "END_DATE": "End Date", "START_DATE": "Start Date", "TITLE": "Shipping Date Range:" }, "SEARCH_FORM_OPTIONS": { "DELIVERY_NOTICE_CARD_OPTION": "Delivery notice card number", "DELIVERY_NOTICE_CARD_OPTION_PLACEHOLDER": "Enter delivery notice card numbers here. Use commas to separate the item numbers (max. 24 items).", "REFERENCE NUMBER_OPTION": "Reference Number", "REFERENCE NUMBER_OPTION_PLACEHOLDER": "Enter reference numbers here. Use commas to separate the item numbers (max. 24 items).", "TRACK_NUMBER_OPTION": "Tracking number", "TRACK_NUMBER_OPTION_PLACEHOLDER": "Enter tracking numbers here. Use commas to separate the item numbers (max. 24 items)." }, "SEARCH_REQUEST": { "DATE_RANGE": "Date Range", "POSTAL_CODE": "Destination Postal Code", "TITLE": "Reference number" }, "SEARCH_RESULT_LIST": { "AMOUNT_OWED": "Duty and taxes owed:", "CUSTOM_FEE_AMOUNT_OWED_TITLE": "Duty and taxes owed", "PAY_ONLINE_NOW": "Pay online now", "DUTY_TAXES_MISSED_ALERT": "Sorry, but you can no longer pay your duty and taxes online for this package. You’ll have to pay at your door or local post office.", "DUTY_TAXES_INELIGIBLE": "Sorry, you cannot pay your duty and taxes online for this package. You’ll have to pay at the door or post office.", "AMOUNT_OWED_ALT_TEXT": "Pay duty and/or taxes owed for {{pin}}", "ARIA_LABEL_REF_TABLE": "The first column indicates the tracking numbers associated with reference number {{refNumber}}. The second column shows the status details, and the third column shows the expected delivery for the corresponding tracking numbers. The fourth column indicates when the details were last updated.", "BACK": "Back", "DATE_OF_DOWNLOAD": "Date of download", "DELIVERY_PREFERENCE": "You can select a delivery preference.", "DELIVERY_PREFERENCE_ALT_TEXT": "Select delivery preference for {{pin}}", "DOWNLOAD_RESULTS": "Download Track results (CSV)", "FILE_NAME": "Track_results_", "FURTHER_DETAILS": "To see further details on the progress of an item, click on the tracking number. Sort the list by clicking on the Date / Time header.", "GO_BACK": "Back to Track", "HEADER": "Track results", "HEADER_COLON": ": ", "HEADER_DATETIME": "", "HEADER_DESCRIPTION": "", "HEADER_DETAILS": "Details", "HEADER_DUTY": "Duty and/or taxes owed", "HEADER_EXPECTED_DELIVERY": "Expected delivery", "HEADER_EXPECTED_DELIVERY_DATE": "Expected delivery date", "HEADER_DELIVERY_WINDOW_POPUP": "Delivery times", "HEADER_DELIVERY_WINDOW": "Expected delivery time", "HEADER_DELIVERY_WINDOW_START": "Delivery window start", "HEADER_DELIVERY_WINDOW_END": "Expected window end", "HEADER_ITEM": "Item", "HEADER_LAST_UPDATED": "Last updated", "HEADER_SERVICETYPE": "", "HEADER_TRACKING_NUMBER": "Tracking number", "HEADER_TRACKNO": "", "HEADER_SENDER_NAME": "Sender Name", "PACKAGES_NOT_FOUND": "

Unfortunately, the number you entered is not in our tracking system.

You entered a valid number, but we are not able to show the tracking information for one of the following reasons:

", "PACKAGES_NOT_FOUND_PLEASE_NOTE": "Please note that this is the most up-to-date information available in our system. Our customer service representatives have access to the same information presented here. If a tracking number is not in our system, our customer service representatives are not able to provide any further details.", "PACKAGES_NOT_FOUND_REASONS": "", "PACKAGE_FILTERING": "More than one postal code is associated with this reference number. ", "PACKAGE_FILTERING_2": "Filter by postal code to track this item.", "PACKAGE_NOT_FOUND_DESCRIPTION": "We didn’t find an item associated with this number.", "PACKAGE_NOT_FOUND_EDIT": "edit this number", "PACKAGE_NOT_FOUND_FIND_OUT_WHY": "Find out why", "PACKAGE_NOT_FOUND_YOU_CAN": "You can also", "SIGN_IN_PAY": "Sign in and pay", "PAY_AS_GUEST": "Pay as guest", "PAY": "Pay", "HREF_TNC_LINK": "/dutyAndTaxes/{{pin}}/tAndc", "REF_DESCRIPTION": "Senders create reference numbers and one can be associated with multiple tracking numbers.", "REF_IS_ASSOCIATED_WITH_MULTIITEMS": "Reference number is associated with {{numItems}} tracking numbers.", "SELECT": "Select", "SORT_BY_OLDEST": "Sort by oldest updates", "SORT_BY_RECENT": "Sort by recent updates", "VIEW_ITEMS": "View tracking numbers.", "TITLE": "Canada Post - Track - Personal Results List", "DUTY_TAXES_PAID_ONLINE": "Duty and taxes paid online" }, "ADD_MOBILE_NUMBER": { "HEADING": "Add mobile number?", "CONTENT": "You do not currently have a mobile number saved to your profile. Adding a mobile number to your profile will make it easier for you the next time you sign up for text notifications.", "GO_TO_PROFILE": "Go to profile", "NOT_NOW": "Not now" }, "PRIVACY": { "LABEL": "View delivery confirmation", "DOWNLOAD_DELIVERY_CONFIRMATION": "Download delivery confirmation", "DESCRIPTIONS": "Enter the destination postal code of the item. This is required for privacy reasons. If you’re unable to find it, please contact usOpen in new tab.", "POSTAL_CODE": "Destination postal code", "EXAMPLE": "Example: A1B 2C3", "CONTINUE": "Continue", "CANCEL": "Cancel", "ERROR_INVALID": "Enter the destination postal code of the item.", "CONTACT_US": "Sorry! This information is not available online for privacy reasons. To access the delivery confirmation, please contact us.", "VIEW_FEDEX_TEXT": "View signature through FedEx", "VIEW_FEDEX_LINK": "https://www.fedex.com/Spod?link=2&&cntry_code=ca_english" }, "SEND_INTERNATIONAL": "Sending internationally?", "SEND_INTERNATIONAL_URL": "/web/{{lang}}/pages/parcelscon/default.page#panel2-3", "SEND_TO_USA": "Sending to the U.S.A.?", "SEND_TO_USA_URL": "/cpc/en/personal/sending/parcels/compare-services-international.page?", "SEND_WITHIN_CANADA": "Sending within Canada?", "SEND_WITHIN_CANADA_URL": "/cpc/en/personal/sending/parcels/compare-services-canada.page", "SERVICE_ALERT": { "ALT_TEXT": "Open in new tab", "CONTINUE_HELP_TOPICS": "Track help topics", "CONTINUE_READING": "Continue reading", "PARAGRAPH_1": "These events may affect delivery schedules", "PARAGRAPH_2": "Track shows that my item was successfully delivered, but I have not received it. What should I do?", "PARAGRAPH_3": "An item I sent to another country hasn't been delivered yet. Where is it?", "PARAGRAPH_4": "Why hasn't my international item been delivered to me yet?", "PARAGRAPH_5": "View all", "PARAGRAPH_6": "See all service alerts that might affect your delivery", "SEE_ALL_ALERTS": "See all service alerts", "SEE_ALL_ALERTS_URL": "/cpc/en/our-company/news-and-media/service-alerts.page?", "SEE_MORE_DETAILS": "See more details", "TEXT": "These events may affect delivery schedules.", "TITLE": "Service alerts" }, "SET_DELIVERY_INSTRUCTIONS": { "DROPDOWN_DEFAULT_TEXT": "Select a preference", "DROPDOWN_HEADER": "Select delivery preference", "FAIL": { "MESSAGE": "Sorry! We're unable to save your delivery preference. Please try again later.", "TITLE": "Delivery preference was not saved" }, "GO_BACK": "Go to delivery status", "HEADER": "Delivery preference", "TERMS_AND_CONDITIONS": { "EMAIL_ADDRESS": "Email address", "EMAIL_ADDRESS_ERROR": "Enter a valid email address.", "OPTION_ERROR": "Select a delivery preference from the drop-down menu.", "SCREEN_READER_CHECKBOX_ERROR": "Select the checkbox to accept the terms and conditions. Go to checkbox.", "SCREEN_READER_EMAIL_ERROR": "Enter a valid email address. Go to email field.", "SCREEN_READER_OPTION_ERROR": "Select a delivery preference from the drop-down menu. Go to drop-down menu.", "SCREEN_READER_REVIEW_ERROR": "There are 3 errors on the form you submitted. Review errors", "TC_DECLARATION": "I have read and agree to the ", "TC_DECLARATION_ERROR": "Select the checkbox to accept the terms and conditions.", "TC_DECLARATION_LINK": "Delivery Preference Terms and Conditions.", "TC_DECLARATION_LINK_URL": "/cpc/en/support/kb/receiving/general-information/delivery-preference-terms-and-conditions", "TEXT1": "To save your delivery preference, enter your email address and accept the terms and conditions by selecting the checkbox.", "TITLE": "Terms and conditions" }, "TEXT": "Select a delivery preference, in case you're unavailable when we deliver this item. We'll make a reasonable effort to accommodate your request.", "TRACKING_NUMBER": "Tracking number: " }, "SHIPPING_LABEL_INFO": { "CONTENT": "Sender has created a shipping label. An estimated delivery date will be available when we process your package. Get automatic delivery updates and avoid manually adding tracking numbers. ", "SIGN_UP_FOR": "sign up for ", "SIGN_UP_OR": "or", "SIGN_UP_EMAIL": "email notifications", "SIGN_UP_SMS": "text notifications.", "SIGN_UP": "Sign up.", "SIGN_UP_KB_ARTICLE": "/cpc/en/personal/manage-mail/automatic-tracking.page" }, "ALL_EVENTS_EDD_LABEL_INFO": { "CONTENT": "Delays can happen for many reasons. Your item is still on the way. We’ll display a new date as soon as we can. To receive tracking updates for this package, ", "SIGN_UP": "sign up for email notifications." }, "SIGNATORY_NAME": "Signatory Name", "SYSTEM_ERROR": { "EMAIL_LINK": "support page ", "EMAIL_TEXT1": "Sorry! We're unable to send the email due to a technical issue. Please try again later. If the problem persists, visit our ", "EMAIL_TEXT2": "for assistance.", "LINK_TEXT": "support page.", "LINK_URL": "/cpc/en/support", "TEXT": "We are experiencing technical difficulties. Please try again later. If the problem continues, visit our ", "TITLE": "Sorry!" }, "THIS_IS_THE_MOST": "This is the most up-to-date information available.", "TIME": "Time", "TOAST": { "FAILURE": "Failed!", "SUCCESS": "Success!" }, "TRACKING_NUMBER_HEADER": "Tracking number:", "TEXT_MESSAGE_NOTIFICATION": "This package is already signed up for text message updates", "TEXT_MESSAGE_UPDATE": "Tracking number: ", "ALREADY_SIGNED_UP": "You have reached the limit of mobile phone numbers that can receive text message updates for this package.", "SMS_SIGNUP_MESSAGE": "Learn more about email or text message updates.", "TRACK_EMAILS": { "ADD": "Add", "ADD_ANOTHER": "Add another email address ({{remain}} remaining)", "ADD_AN_EMAIL": "Add email addresses and customize notification preferences.", "ARIA_HIDE": "Hide details about the notification preferences", "ARIA_LABEL_DROPDOWN_0": "Notification preference for first email address", "ARIA_LABEL_DROPDOWN_1": "Notification preference for second email address", "ARIA_LABEL_DROPDOWN_2": "Notification preference for third email address", "ARIA_LABEL_DROPDOWN_3": "Notification preference for fourth email address", "ARIA_LABEL_INPUT_0": "First email address", "ARIA_LABEL_INPUT_1": "Second email address", "ARIA_LABEL_INPUT_2": "Third email address", "ARIA_LABEL_INPUT_3": "Fourth email address", "ARIA_VIEW": "View details about the notification preferences", "CLOSE": "Close", "CONFIRM": "Remove", "EMAILS_PLACEHOLDER": "Separate email addresses using commas", "EMAILS_SUBSCRIBED_1": "There’s currently 1 email address signed up for email notifications. You can add or remove email addresses.", "EMAILS_SUBSCRIBED_2": "There are currently 2 email addresses signed up for email notifications. You can add or remove email addresses.", "EMAILS_SUBSCRIBED_3": "There are currently 3 email addresses signed up for email notifications. You can add or remove email addresses.", "EMAILS_SUBSCRIBED_4": "You’ve reached the maximum of 4 email addresses signed up for email notifications. You can remove email addresses.", "EMAIL_ADDRESS": "Email address", "EMAIL_ADDRESSES": "Email address", "EMAIL_ADDRESSES_ERROR": "Enter a valid email address.", "EMAIL_ADDRESS_ERROR": "Enter a valid email address.", "EMAIL_NOTIFICATIONS": "Get email notifications", "ENTER_REMOVE": "Enter the email address you would like to remove. Email notifications will no longer be sent to removed email addresses.", "ERROR": "We're unable to sign up the email addresses for email notifications due to a technical issue. Please try again later. If the problem persists, visit our support page for assistance.", "FOLLOWING_ADDED_1": "You successfully signed up the following email address for email notifications.", "FOLLOWING_ADDED_M": "You successfully signed up the following email addresses for email notifications.", "FOLLOWING_NOT_FOUND_1": "The following email address was not signed up for email notifications.", "FOLLOWING_NOT_FOUND_M": "The following email addresses were not signed up for email notifications.", "FOLLOWING_REMOVED_1": "You successfully removed the following email address and it will no longer receive email notifications.", "FOLLOWING_REMOVED_M": "You successfully removed the following email addresses and they will no longer receive email notifications.", "LEARN_ABOUT": "Learn about the notification preferences", "NOTIFICATION_PREF": "Email preferences", "OK": "OK", "PREFERENCES": { "delivery, exception": "All updates", "delivery": "Delivery", "exception": "Exceptions" }, "PREFERENCE_DESPS": [ ": Get notified when your shipment is out for delivery, ready for pickup, has been delivered or when you owe duty and/or taxes.", ": Get notified of any unforeseen delivery exceptions, including addressing errors and delays outside of Canada Post's control." ], "REMOVE": "Remove", "REMOVED_MESSAGE": "We’ve received your request to remove {{email}}", "SAVE": "Sign up", "SCREEN_READER_EMAIL_ERROR": "Enter a valid email address. Go to email field.", "SCREEN_READER_REVIEW_ERROR": "There are {{errNum}} errors on the form you submitted. Review errors", "SORRY": "Sorry!", "SIGN_UP_FOR_NOTIFICATIONS": "Sign up for email notifications to receive status updates on your package, including:", "TRACKING_NUMBER": "Tracking number:" }, "MARKETPLACE_BANNER": { "TEXT3": "Visit canadashops.ca", "MARKETPLACE": "Canada’s new marketplace is one click away.", "MARKETPLACE_URL": "https://canadashops.ca/?icid=display_1_p_hero_2285", "PHOTO_TEXT": "A person is sitting in the bow of a canoe, paddle in hand, on a lake in a very Canadian landscape. The person has a large backpack on. A white box outlines the person with the backpack as the focal point, with a circled plus icon in the bottom right corner.", "PHOTO_ALT": "Person with a backpack on paddling in a canoe." }, "SMS_NOTIFICATION": { "DIALOG_TITLE": "Get text message updates about this package", "TITLE": "Get text notifications", "NEW": "New!", "SIGN_UP": "Sign up here.", "SIGN_IN": "Sign in", "CANCEL": "Cancel", "NEW_FEATURE": "Get text updates on all your automatically tracked packages", "TEXT3": "Set up your notification preferences with automatic tracking", "TEXT1": "Stay up to date with text messages on your package.", "TEXT2": "For your security, a Canada Post account is required to sign up for text message updates. Don’t have an account?", "ADD_TEXT_MODEL_HEADER": "Get text message updates about this package", "ADD_TEXT_MODEL_TITLE": "Tracking number: {{textMsgUpdate}}", "ADD_TEXT_MODEL_WARNING": "Only one phone number can be assigned per package. Once you assign a phone number to this package, it cannot be changed.", "ADD_TEXT_MODEL_NUMBER": "Mobile phone number", "ADD_TEXT_MODEL_NUMBER_EXAMPLE": "Example: 555-555-5555", "ADD_TEXT_MODEL_SEND_MSG": "Send me text messages for:", "ADD_TEXT_MODEL_MSG_TYPE1": "Delivery", "ADD_TEXT_MODEL_MSG_TYPE2": "Exceptions", "DEL_INFO": "Delivery Info", "EXCEP_INFO": "Exception Info", "ADD_TEXT_MODEL_WARNING_ICON": "Warning", "ADD_TEXT_MODEL_DELIVERY_TOOLTIP": "Get notified when your package is out for delivery, ready for pickup, has been delivered or if you owe duty and/or taxes (international packages only).", "ADD_TEXT_MODEL_EXCEPTION_TOOLTIP": "Get notified of any unforeseen delivery exceptions, including addressing errors and delays outside of Canada Post's control.", "ADD_TEXT_MODEL_SUBMIT_BUTTON": "Get text updates", "ADD_TEXT_MODEL_MOBILE_ERROR": "Please enter a ten-digit mobile number.", "ADD_TEXT_MODEL_MOBILE_ERROR2": "Entries cannot begin with 1.", "ADD_TEXT_MODEL_CHECKBOX_ERROR": "Select at least 1 notification type to continue.", "SUCCESS_SUBSCRIPTION": "You have signed up for text message updates about this package", "HREF_SMS_POPUP_LINK": "/details/{{ pin }}?smsPopup=true", "SMS_KB_ARTICLE": "/cpc/en/support/kb/tracking/delivery-notifications.page", "NEW_UPDATES_KB_URL": "/cpc/en/support/kb/tracking/automatic-tracking.page", "SMS_KB_TEXT": "Learn more about tracking your package with email or text message updates" }, "POSTAL_CODE_VERIFICATION": { "DIALOG_TITLE": "Verify postal code to see delivery photo", "DESCRIPTIONS": "Enter the destination postal code of the item. This is required for security reasons.", "EXAMPLE": "Example: A1B 2C3", "ERROR_INVALID": "Postal code is incorrect" }, "PHOTO_CONFIRMATION": { "GET_PHOTO_SIGNIN_HEADER": "Sign in to view photo", "GET_PHOTO_SIGNIN_BODY": "Receive a photo of your package when it arrives. For your security, a Canada Post account is required to view delivery photos. Don't have an account?", "CREATE_ACCOUNT": "Create account", "SIGN_IN": "Sign in", "CANCEL": "Cancel", "LOADING": "Loading...", "HREF_PHOTO_LINK": "/details/{{ pin }}?photo=true", "PHOTO_ALT": "A photo of your package and where it was placed by our delivery agent." }, "TRACK_SAMPLE": { "DNC": { "HEADER": "Delivery notice card number", "P1": "This is a 15-digit number above the bar code on your delivery notice card. (Only for items delivered in Canada)." }, "PIN": { "EXAMPLE_DOMESTIC": "Example: 1234567890123456", "EXAMPLE_INTERNATIONAL": "Example: AB123456789CD", "EXAMPLE_INTERNATIONAL_URL": "/cpc/en/support/kb/receiving/tracking/learn-about-tracking-number-formats", "HEADER": "Tracking number formats", "P1": "Tracking numbers have different formats depending on the shipping service.", "P2": "Domestic parcels (within Canada, excluding prepaids):16-digit number", "P3": "All U.S. and International parcels and All prepaid envelopes and labels: Two letters - 9 numbers - two letters" }, "READ_MORE": "Read more about tracking numbers", "REF": { "HEADER": "Reference number", "P1": "Get this unique number or description from the shipper. Not all items have reference numbers. There are sometimes duplicates in the system, so it helps the search if you also know the date the item was sent." } }, "TRACK_SUPPORT": { "QUESTIONS": [ "What’s an expected delivery?", "What’s a delivery standard?", "What’s a delivery confirmation?", "How do I sign up for text notifications?", "What if my package is missing?" ], "ANSWERS": [ "

An expected delivery is an estimate of when we’ll attempt to deliver an item, based on where it is in our network. The date and time (when applicable) are not guaranteed, can be impacted by factors such as weather, traffic and parcel volume, and will continue to be updated as the item travels to its destination.

Find a delivery standard

Compare shipping services in Canada

", "

A delivery standard represents the expected transit time in business days from the day of deposit (day 0) to delivery. A business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed by Canada Post. Items deposited outside of business days, after the last collection time, or after the cut-off time of the deposit location are considered as being deposited on the next business day. The delivery standard may be before, after, or on the same day as the expected delivery.

Find out more about delivery standards

", "

A delivery confirmation provides proof that an item was delivered. If the sender selected the Signature option, an image of the recipient’s signature will be included in the document.

Find out how to view a delivery confirmation

", "

Sign up using the Get text notifications link at the top of this page and choose whether you'd like to get texts about delivery, exceptions or both. For your security, a Canada Post account is required.

Learn more about notifications

", "

Most packages are delivered no later than 5 business days after the expected delivery date.

Learn more about late or missing packages

" ], "TITLE": "Support" }, "UNITED_STATES": "United States", "USER_INFO": { "COMPANY": "Company", "DASHBOARD": "Dashboard", "DASHBOARD_URL": "/dash-tableau/en", "MYACCOUNTS": "My Accounts", "MYPROFILE": "My Profile", "MYPROFILE_URL": "/pfe2-pap2/index.html?lang=en", "MYSUPPORT": "My Support", "MYSUPPORT_URL": "/information/app/ccm/support", "WELCOME": "Welcome" }, "WHAT_IS_DELIVERY_STANDARD": "What is a Delivery Standard?", "WHAT_IS_EXPECTED_DELIVERY": "What is Expected Delivery?", "current_date": "Current date", "date_received": "Date received", "details": "", "pinDetailsArchived": "Details for some older items that have been delivered are archived. Follow the next steps to get more information, such as delivery times and dates.", "scanevent0154details": "The item will be made available at a post office for pickup.

We'll tell you where and when to pick up your item when it's available.", "scanevent0170details": "The package has arrived at the destination facility for final sorting before delivery. Look for an \"Out for Delivery\" scan today or tomorrow to know when expected delivery will occur. Sign up for email notifications or text notifications to receive tracking updates for this package.", "scanevent0174details": "Delivery pending", "scanevent0175": "In transit", "scanevent0175details": "The item is travelling to its destination. It will remain in this state until it arrives at the final processing location. Typically, the final processing scan occurs on the expected delivery date or the day before at the local delivery facility. Check this date to know when we will attempt delivery.", "scanevent0500details": "Delivery pending", "scanevent1300details": "The item has been accepted and is now being processed.", "scanevent1435details": "The item will be made available at a post office for pickup.

We'll tell you where and when to pick up your item when it's available.", "scanevent1436details": "The item will be made available at a post office for pickup.

We'll tell you where and when to pick up your item when it's available.", "scanevent1437details": "The item will be made available at a post office for pickup.

We'll tell you where and when to pick up your item when it's available.", "scanevent1438details": "The item will be made available at a post office for pickup.

We'll tell you where and when to pick up your item when it's available.", "scanevent1479details": "The item will be made available at a post office for pickup.

We'll tell you where and when to pick up your item when it's available.", "scanevent1488details": "The item will be made available at a post office for pickup.

We'll tell you where and when to pick up your item when it's available", "scanevent1703details": "The item is on its way to the post office, but is not yet ready for pickup. Keep checking Track until you see the item is available for pickup. ", "scanevent2300details": "\"Shipment picked up by Canada Post\" means that we have scanned shipping documents and picked items up from the shipper. We're taking the items to a processing facility. Keep checking Track for updates.

\"Item picked up by Canada Post\" means that we have picked up the item from the shipper and are taking it to a processing facility.", "scanevent3000details": "The sender has created a shipping label for this item and has sent us electronic information. We’ll continue to update the delivery status as we process your item.", "scanevent3002details": "A return label has been created for this item. If no additional updates are showing in Track, it means we have not yet received the item. As soon as we receive it, we'll update the information shown here, including the expected delivery date.", "scanevent4311details": "Your item has arrived in the country you sent it to and has been accepted by the destination post.

We rely on local postal services to share tracking information. There is no further tracking information available for this item yet.", "scanevent4311Rdetails": "Your item has arrived in the country you sent it to and has been accepted by the destination post.", "scanevent8901details": "Your shipment is on its way to the country you sent it to.

We rely on local postal services to share tracking information. We will update the delivery information when it becomes available.", "scanevent8901Rdetails": "Your shipment is on its way to the country you sent it to.

Please note that International Registered Mail is not a trackable service.
This service provides the sender with a date stamped official receipt as proof of mailing.", "scanevent0610details": "If you can’t find your item at this location, check if others at the recipient’s address have received it.", "scanevent0611details": "If you can’t find your item at this location, check if others at the recipient’s address have received it.", "scanevent0612details": "If you can’t find your item at this location, check if others at the recipient’s address have received it.", "scanevent0613details": "If you can’t find your item at this location, check if others at the recipient’s address have received it.", "scanevent0614details": "If you can’t find your item at this location, check if others at the recipient’s address have received it.", "scanevent0615details": "If you can’t find your item at this location, check if others at the recipient’s address have received it.", "scanevent0616details": "If you can’t find your item at this location, check if others at the recipient’s address have received it.", "scaneventPR01_RECEIVEDdetails": "\"Shipment received at originating postal facility\" means we have scanned shipping documents and accepted items from the shipper. Keep checking Track for updates.

\"Item received at originating postal facility\" means we have accepted the item from the shipper.", "track_another_item": "Track another item", "ts_additional_info": "Additional Information", "ts_location_description": "Our shipping routes are based on the location of our facilities and the destination. For international items, we rely on the postal carriers in foreign countries to provide us with delivery information.", "UNAVAILABLE": "Date pending", "LEARN_WHY_EDD": "Find out why", "ITEM_DELAYED": "Item delayed — stay tuned for updates" }