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Canada Post Ombudsman A Matter of Customer Trust
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Publications and Resources


The following documents are available on this website.

  • Complaint Form
  • Ombudsman Brochure
  • Mandate

Annual Reports

  • 2010 Annual Report
  • 2009 Annual Report
    • 2009 Ombudsman Message
  • 2008 Annual Report
  • 2007 Annual Report
  • 2006 Annual Report
  • 2005 Annual Report
  • 2004 Annual Report
  • 2003 Annual Report
  • 2002 Annual Report

Useful links

  • Canada Post
  • Canada Post — Customer Service
  • Canada Post — Canada Post Corporation Act and Regulations
  • Canada Post — Canada Postal Guide
  • Canadian Postal Service Charter

Provincial/Territorial Ombudsman Offices

  • British Columbia
  • Alberta
  • Saskatchewan
  • Manitoba
  • Quebec
  • Ontario
  • New Brunswick
  • Nova Scotia
  • Yukon
  • Forum of Canadian Ombudsman
  • Office of the Privacy Commissioner of Canada
  • Passport Canada Ombudsman
  • Office of the Commissioner of Official Languages
  • Government of Canada