We’re making a difference
Canada Post is committed to identifying, removing and preventing barriers.
Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.
View our four strategy pillars here
We’re making a difference
Canada Post is committed to identifying, removing and preventing barriers.
Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.
Our commitment to accessibility
We have several initiatives in place to improve accessibility for our customers and employees, including the establishment of our accessibility advisory panel, the delivery accommodation program, and the redesign of our online services.
We are also partnering with local, national, and global organizations to learn from and recognize those who are leading by example in advocating for accessibility and removing barriers.
Website and online products
Our digital team assesses and creates online content and services for accessibility with the goal of achieving AA compliance under WCAG. Get information about our current practices and a list of accessible tools.
Learn about our online accessibility
Delivery accommodation program
Our accommodation program offers alternate delivery services to customers with functional limitations that enable them to access their letter mail and packages. Get to know the program and how to make a request.
Learn about our delivery accommodation program
Accessibility advisory panel
Meet the team of accessibility experts that make up our national advisory panel and guide our accessibility practices.
Learn about the accessibility advisory panel
Our leadership initiatives
The Valuable 500
Canada Post is a member of The Valuable 500, a global movement that unites 500 of the most influential business leaders and their brands. Together we’re facilitating systemic change by acknowledging the social and economic value of people living with disabilities.
Canada Post Award for students with disabilities
In partnership with the National Educational Association of Disabled Students (NEADS), the Canada Post Award was established to support outstanding scholarship in higher education for students with disabilities.
Learn more about accessibility
Follow these resources to find out about the standards that guide our accessible practices.
Feedback and customer support
We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.
Chat
Our customer service representatives are available to provide support 7 days a week.
Chat is available:
Monday to Friday, 7 am to 11 pm ET
Saturday and Sunday, 9 am to 9 pm ET
Phone
We provide customer support over the phone in both English and French. We also offer a TTY phone number
for use by customers with compatible devices.