Accessibility improves our services for our entire community

    We want to ensure that all Canadians can access our services or work with us without barriers. Several initiatives are in place to improve accessibility, including the establishment of our accessibility advisory panel, the delivery accommodation program and the redesign of our online services.

     

    Our approach to accessibility

    We have practices in place to identify, remove and prevent barriers for our customers as well as for our employees in the workplace. Our solutions are informed by the results of audits of our products and services as well as the guidance of a wide range of accessibility experts. The efforts to improve our services are ongoing.

    How we’re making our services accessible

    We recognize that Canadians, as well as individuals around the world, are interacting with our multiple channels in different ways. We’re working to make sure this interaction is always accessible and inclusive. Learn about the steps we’re taking to make this possible.

    Website and online products

    Our digital team assesses and creates online content and services for accessibility with the goal of achieving AA compliance under WCAG. Get information about our current practices and a list of accessible tools.
    Learn about our online accessibility

    Delivery accommodation program

    Our accommodation program offers alternate delivery services to customers with functional limitations that enable them to access their letter mail and packages. Get to know the program and how to make a request.
    Learn about our delivery accommodation program

    Feedback and customer support

    We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.

    Live chat

    Chat

    Our customer service representatives are available to provide support 7 days a week.

    Chat is available:
    Monday to Friday, 7 am to 11 pm ET
    Saturday and Sunday, 9 am to 9 pm ET

    Phone

    Phone

    We provide customer support over the phone in both English and French. We also offer a TTY phone number
    for use by customers with compatible devices.

    Go to support