We’re making a difference
Canada Post is committed to identifying, removing and preventing barriers.
Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.
We’re ensuring that accessibility and inclusion is top of mind when it comes to our workforce culture, our customer spaces, our products and services and the partners we do business with. Our goal is to be recognized as a leader in accessibility and inclusion in Canada.
Canada Post is committed to identifying, removing and preventing barriers.
Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.
We have several initiatives in place to improve accessibility for our customers and employees, including the establishment of our accessibility advisory panel, the delivery accommodation program, and the redesign of our online services.
We are also partnering with local, national, and global organizations to learn from and recognize those who are leading by example in advocating for accessibility and removing barriers.
Listen to our Accessibility Plan
View the American Sign Language (ASL) version of our Accessibility Plan
Canada Post is a member of The Valuable 500, a global movement that unites 500 of the most influential business leaders and their brands. Together we’re facilitating systemic change by acknowledging the social and economic value of people living with disabilities.
In partnership with the National Educational Association of Disabled Students (NEADS), the Canada Post Award was established to support outstanding scholarship in higher education for students with disabilities.
Follow these resources to find out about the standards that guide our accessible practices.
This Feedback Process is required by the Accessible Canada Act. It describes how Canada Post receives and responds to feedback regarding:
Canada Post welcomes feedback from customers, employees, business partners and the public about accessibility. Feedback enhances the way we do business, allows us to serve and connect with more customers, and improves the services we deliver. It helps us become more accessible and inclusive.
Provide accessibility feedback via email. You will be able to include attachments such as photos, videos and documents. The combined file size of all attachments must not exceed 5MB. Accepted file formats are PNG, JPG, MP4, MOV and PDF.
Go to web form to submit your feedback on accessibility at Canada Post.
Use our web form to submit your feedback. You can upload a maximum of 5 separate file attachments such as photos, videos or documents. Combined file size must not exceed 5MB. Acceptable file formats are PNG, JPG, MP4, MOV and PDF.
Send us a letter by mail with your feedback.
Attention: Director of Accessibility
Canada Post
2701 Riverside Dr. Suite N0940E
Ottawa, ON K1A 0B1
1-866-607-6301
+1 416-979-3033
1-800-267-2797