Policies and practices
Accessibility Strategy
We’re committed to identifying, removing and preventing barriers.
- How we’re enhancing accessibility within Canada Post and beyond
- Our 4 pillars for greater accessibility
- How our initiatives are making a difference
Accessibility Plan
Learn about what we’re doing to further our commitment to Canadians and the goal of the Accessible Canada Act.
Download our Accessibility Plan
Accessibility advisory panel
Meet the team of accessibility experts that guide our accessibility practices.
- Get information about the panel and its role
- Explore member biographies
Digital accessibility
Learn how we’re making our online tools and services accessible.
- Our current practices
- List of accessible tools
- Accessibility updates to our documents, videos and mobile app
Service animals
Service animals are trained to carry out tasks that assist people with visible and invisible disabilities.
- Service animals are welcome in all post office locations
- Supporting documentation is not required
The Valuable 500
Canada Post is a member of the Valuable 500.
- Global business partnership
- 500 companies working together to end disability exclusion
- Unified in accelerating disability inclusion through business
Canada Post Award for students with disabilities
In partnership with the National Educational Association of Disabled Students (NEADS), the Canada Post Award was established to support outstanding scholarship in higher education for students with disabilities.
Apply through NEADSServices and support
Delivery accommodation program
We offer alternate delivery services to customers with functional limitations.
- Get to know the program
- View eligibility requirements
- Find out how to make a request
Accessibility feedback
We welcome feedback on the accessibility of our products and services.