Championing accessibility and inclusion

    We’re ensuring that accessibility and inclusion is top of mind when it comes to our workforce culture, our customer spaces, our products and services and the partners we do business with. Our goal is to be recognized as a leader in accessibility and inclusion in Canada.

    We’re making a difference

    Canada Post is committed to identifying, removing and preventing barriers.

    Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.

    View our four strategy pillars here

    We’re making a difference

    Canada Post is committed to identifying, removing and preventing barriers.

    Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.

    View our four strategy pillars here

    Our commitment to accessibility

    We have several initiatives in place to improve accessibility for our customers and employees, including the establishment of our accessibility advisory panel, the delivery accommodation program, and the redesign of our online services.

    We are also partnering with local, national, and global organizations to learn from and recognize those who are leading by example in advocating for accessibility and removing barriers.

    Website and online products

    Our digital team assesses and creates online content and services for accessibility with the goal of achieving AA compliance under WCAG. Get information about our current practices and a list of accessible tools.
    Learn about our online accessibility

    Delivery accommodation program

    Our accommodation program offers alternate delivery services to customers with functional limitations that enable them to access their letter mail and packages. Get to know the program and how to make a request.
    Learn about our delivery accommodation program

    Our leadership initiatives

    Fair Procurement Process

    The Valuable 500

    Canada Post is a member of The Valuable 500, a global movement that unites 500 of the most influential business leaders and their brands. Together we’re facilitating systemic change by acknowledging the social and economic value of people living with disabilities.

    Learn about the Valuable 500

    Feedback and customer support

    We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.

    Live chat

    Chat

    Our customer service representatives are available to provide support 7 days a week.

    Chat is available:
    Monday to Friday, 7 am to 11 pm ET
    Saturday and Sunday, 9 am to 9 pm ET

    Phone

    Phone

    We provide customer support over the phone in both English and French. We also offer a TTY phone number
    for use by customers with compatible devices.

    Go to support