We’re committed to accessibility
Canada Post has an important role to play in fostering an accessible and inclusive Canada. We are dedicated to demonstrating leadership in accessibility by promoting awareness, removing barriers and recognizing the valuable contributions of people with disabilities.
We have several initiatives in place to improve accessibility for our customers and employees, including our Accessibility Plan, accessibility strategy, accessibility advisory panel, delivery accommodation program and the redesign of our online services.
We are also partnering with local, national and global organizations to learn from and recognize those who are leading by example in advocating for accessibility and removing barriers.
Our strategy, plan and reports
Our accessibility strategy ensures that our facilities, business partnerships, workforce, products and services are accessible to all Canadians. Learn about the four key ways we plan to strengthen accessibility within Canada Post.
Accessibility Plan and Progress Reports
To further our commitment and work towards achieving the goals of the Accessible Canada Act, we created an Accessibility Plan. The multi-year plan highlights our achievements and the actions Canada Post will take to continue to identify, remove and prevent barriers.
Our programs and initiatives
Delivery accommodation program
This program offers a variety of accommodations to support residential customers with functional limitations to access their mail and parcels. Get to know the program and how to request an application for accommodation.
Accessibility advisory panel
Canada Post has established a national advisory panel of accessibility experts and advocates to advise us on the development, implementation and promotion of accessibility in our programs and services. Meet the team that guides our accessibility practices.
Website and online products
Our digital team assesses and creates online content and services for accessibility with the goal of achieving AA compliance under Web Content Accessibility Guidelines (WCAG). Get information about our current practices and a list of accessible tools.
Service animals are welcome in all post office locations, including postal outlets located within another retailer. Canada Post does not require supporting documentation to permit service animals entry in retail locations.
Our partnerships and community engagement
The Valuable 500
Canada Post is a member of The Valuable 500, a global movement that unites 500 of the most influential business leaders and their brands. Together we’re facilitating systemic change by acknowledging the social and economic value of people living with disabilities.
Canada Post Award for students with disabilities
In partnership with the National Educational Association of Disabled Students (NEADS), the Canada Post Award was established to support outstanding scholarship in higher education for students with disabilities.
Learn more about accessibility
Follow these resources to find out about the standards that guide our accessibility practices.