We’re making a difference
Canada Post is committed to identifying, removing and preventing barriers.
Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.
View our four strategy pillars here
We’re making a difference
Canada Post is committed to identifying, removing and preventing barriers.
Learn about the four key ways we plan to strengthen accessibility within Canada Post and beyond.
How we’re making our services accessible
We recognize that Canadians, as well as individuals around the world, are interacting with our multiple channels in different ways. We’re working to make sure this interaction is always accessible and inclusive. Learn about the steps we’re taking to make this possible.
Website and online products
Our digital team assesses and creates online content and services for accessibility with the goal of achieving AA compliance under WCAG. Get information about our current practices and a list of accessible tools.
Learn about our online accessibility
Delivery accommodation program
Our accommodation program offers alternate delivery services to customers with functional limitations that enable them to access their letter mail and packages. Get to know the program and how to make a request.
Learn about our delivery accommodation program
Accessibility advisory panel
Meet the team of accessibility experts that make up our national advisory panel and guide our accessibility practices.
Learn about the accessibility advisory panel
Learn more about accessibility
Follow these resources to find out about the standards that guide our accessible practices.
Feedback and customer support
We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.
Chat
Our customer service representatives are available to provide support 7 days a week.
Chat is available:
Monday to Friday, 7 am to 11 pm ET
Saturday and Sunday, 9 am to 9 pm ET
Phone
We provide customer support over the phone in both English and French. We also offer a TTY phone number
for use by customers with compatible devices.