Accessibility advisory panel

    Meet our accessibility experts

    Canada Post has established a national advisory panel of experts and advocates to provide ongoing input and create a forum for dialogue to help make its delivery services more accessible to persons with disabilities and to seniors.

    What does the panel do?

    The advisory panel includes experts in disability and seniors' issues, including individuals with lived experiences, from across the country. They advise us on the development, implementation and promotion of enhanced accessibility in our programs and services.

    Advisory panel biographies

    Hannah MacLellan

    Hannah MacLellan

      Hannah MacLellan has been advocating for people with disabilities since she was 11 years old as an Easter Seals Ambassador. While in high school, she successfully lobbied the P.E.I Government to pass a law for that would require a progressive and inclusive description of people with disabilities on Accessible Parking Signs. A few years later, Hannah’s advocacy efforts contributed to the P.E.I. Government altering the terminology of six other provincial Acts. In 2019, Hannah represented her Federal Riding at the Daughters of the Vote, a political engagement event for young women and gender-diverse youth. During this event, Hannah was selected and shortlisted to speak on the floor of House of Commons. She spoke on the importance of Bill C-81, an Act to ensure a barrier-free Canada. Later that year, Hannah was selected as a youth representative for the Canadian Delegation at the Conference of States Parties to the Convention on the Rights of Persons with Disabilities at the United Nations Headquarters in New York City. At the Conference, she was the sole youth panelist on the “Intersectional Barriers and Challenges of Persons with Disabilities” session.

      Hannah is a current Board member of the P.E.I. Cerebral Palsy Association and works as a student at Veterans Affairs Canada. She is a former nationally ranked Para-swimmer and competed internationally.

      Hannah hails from Pownal, Prince Edward Island. She is 23 years old and was born with Cerebral Palsy. She is in her final year of the Bachelor of Arts in Human Rights and Social Justice Degree at Carleton University.

      Duane Morgan

      Duane Morgan

        Duane Morgan is the Executive Director for the CNIB Foundation in Newfoundland and Labrador and New Brunswick. He is also the Executive Lead for Beyond Print, an organization dedicated to producing alternate formats of print materials. Duane has been a full-time member of the CNIB team for 15 years. As a person living with significant sight loss, Duane first became a client of CNIB nearly 40 years ago and accessed services and volunteered prior to his employment. Duane knows first-hand the challenges and barriers that are faced by people living with sight loss, and has worked with many people with varying degrees of sight loss. He uses these experiences to help direct the development and delivery of innovative programs and powerful advocacy to change what it is to be blind in Canada.

        Early in his career with the CNIB Foundation, Duane played a large role in establishing a Career Supports program to help fill a gap in services for people with sight loss seeking to enter the labour market in Newfoundland and Labrador. A few years later, Duane played a leadership role in a successful advocacy initiative that resulted in the Newfoundland and Labrador government committing to providing sustainable funding for Vision Loss Rehabilitation services. While in the role of Executive Director for Ontario East, Duane established a new CNIB Community Hub, and worked to strengthen relationships with stakeholders throughout the region. He has since returned home to continue his work in Atlantic Canada.

        Jim Roots

        Jim Roots

          James (Jim) Roots has been a leader in national disability rights for over 40 years. He was the Executive Director of the Canadian Association of the Deaf and is the author of several highly praised books, including The Politics of Visual Language: Deafness, Language Choice, and Political Socialization, and co-author of The Employment and Employability of Deaf Canadians. Jim also wrote, produced, and directed the Sign language version of the United Nations Convention on the Rights of Persons with Disabilities and a similar version of the Canadian Human Rights Commission complaints procedure, for which he won a Special Recognition Award.

          As a private educational advocate, he has assisted several families in obtaining appropriate educational placement and support services. He was the plaintiff in three law cases affirming the accessibility rights of Deaf Canadians. He has served on many advisory councils at the federal and provincial levels, including the Accessibility for Ontarians with Disabilities Act Advisory Council – Communications and Information.

          His academic achievements include a Master’s degree in Political Science, a Bachelor of Arts in English, a Diploma in Book Editing and Design, and certificates in Project Management, Fundraising Management, and Dispute Resolution. Deaf himself, he is married to a Quebecoise who is hard of hearing and has a mobility impairment. Jim is the father of four, including a daughter with Down syndrome and a son with FASD, deafness, learning disabilities, and physical disabilities.

          Pamela Valentine

          Pamela Valentine

            A trained research scientist, Pam comes to the MS Society from Alberta Innovates where she spent over a decade and a half leading innovation and change. Her leadership at Alberta Innovates included significantly growing the health research portfolio and strengthening integration of research and health systems to maximize impact for patients and providers. She also led the establishment of a new Alberta Innovates organization that consolidated four corporations across the health, energy, agriculture, and forestry sectors. Pam started her career as a faculty member at the University of Calgary at Hotchkiss Brain Institute and then moved to Alberta Heritage Foundation for Medical Research where she held several leadership roles.

            Pam believes strongly in collaboration and building robust relationships – and has had a career of working with various stakeholders including from government, private sector and clinical networks. Collaborating with the board, she will lead a new strategic undertaking that will ensure the MS Society remains a strong national, bilingual organization that delivers exceptional community-based programs focused on enhancing the quality of life of Canadians living with MS.

            Hailing from Calgary, Pam is a published researcher and has been awarded the Canadian Psychological Association of Excellence and the Neuroscience Canada Foundation Award. Pam believes in achieving impact in the health domain, a passion she developed as a basic scientist with a strong desire to facilitate the linkage between basic research and clinical care. Pam is motivated and excited by the ability to touch people affected by MS and their families in a more tangible way.

            Feedback and customer support

            We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.


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