Accessibility advisory panel

    Meet our accessibility experts

    Canada Post has established a national advisory panel of experts and advocates to provide ongoing input and create a forum for dialogue to help make its delivery services more accessible to persons with disabilities and to seniors.

    What does the panel do?

    The advisory panel includes experts in disability and seniors' issues, including individuals with lived experiences, from across the country. They advise us on the development, implementation and promotion of enhanced accessibility in our programs and services.

    Advisory panel biographies

    Cheryl Hodder, QC

    Cheryl Hodder, QC

    • Chair

    Cheryl is Senior Vice-President, Corporate Affairs and Sustainability at Canada Post. In addition to leading Canada Post’s legal and corporate security teams, Cheryl oversees matters of accessibility, environmental sustainability, indigenous affairs, community engagement, stakeholder collaboration, and openness and transparency.

    Cheryl joined Canada Post as General Counsel in July 2019 and since then has helped ensure the company’s business practices, policies and dealings meet regulatory requirements. She provides counsel to Canada Post, its subsidiaries and the Board of Directors.

    Cheryl has more than 25 years of legal and executive business experience. She was most recently Partner and Vice Chair of the Board of Directors at McInnes Cooper, one of Canada’s 25 largest law firms. She has been named in The Best Lawyers in Canada since 2011 in the area of corporate governance and, in 2010, was named Atlantic Canada’s first Women of Influence. She is also listed as a notable practitioner in business law by Chambers Canada. She was appointed Queen’s Counsel in 2010.

    Cheryl received the Canadian Bar Association’s Community Service Award for her contributions to many community organizations and boards, including the Canadian Breast Cancer Foundation.

    Cheryl has served as a private company and Crown corporation Director and is currently a member of the Mount Allison University Board of Regents.

    She earned her Bachelor of Arts and Education degrees from Mount Allison University and her Bachelor of Law from the University of New Brunswick. She is also a Member of the Institute of Corporate Directors (ICD) and a holder of the ICD Director designation.

    Pamela Valentine

    Pamela Valentine

      A trained research scientist, Pam comes to the MS Society from Alberta Innovates where she spent over a decade and a half leading innovation and change. Her leadership at Alberta Innovates included significantly growing the health research portfolio and strengthening integration of research and health systems to maximize impact for patients and providers. She also led the establishment of a new Alberta Innovates organization that consolidated four corporations across the health, energy, agriculture, and forestry sectors. Pam started her career as a faculty member at the University of Calgary at Hotchkiss Brain Institute and then moved to Alberta Heritage Foundation for Medical Research where she held several leadership roles.

      Pam believes strongly in collaboration and building robust relationships – and has had a career of working with various stakeholders including from government, private sector and clinical networks. Collaborating with the board, she will lead a new strategic undertaking that will ensure the MS Society remains a strong national, bilingual organization that delivers exceptional community-based programs focused on enhancing the quality of life of Canadians living with MS.

      Hailing from Calgary, Pam is a published researcher and has been awarded the Canadian Psychological Association of Excellence and the Neuroscience Canada Foundation Award. Pam believes in achieving impact in the health domain, a passion she developed as a basic scientist with a strong desire to facilitate the linkage between basic research and clinical care. Pam is motivated and excited by the ability to touch people affected by MS and their families in a more tangible way.

      Feedback and customer support

      We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.


      Our customer service representatives are available to provide support 7 days a week.

      Chat is available:
      Monday to Friday, 7 am to 11 pm ET
      Saturday and Sunday, 9 am to 9 pm ET

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      We provide customer support over the phone in both English and French. We also offer a TTY phone number
      for use by customers with compatible devices.

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