Accessibility advisory panel

    Meet our accessibility experts

    Canada Post has established a national advisory panel of experts and advocates to provide ongoing input and create a forum for dialogue to help make its delivery services more accessible to persons with disabilities and to seniors.

    What does the panel do?

    The advisory panel includes experts in disability and seniors' issues, including individuals with lived experiences, from across the country. They advise us on the development, implementation and promotion of enhanced accessibility in our programs and services.

    Advisory panel biographies

    Carrie Chisholm, Chair

    Carrie Chisholm, Chair

    • Vice-President, Environment, Social, Governance (ESG)

    Carrie joined the Accessibility Advisory Panel as Chair in 2023. She has a key leadership role in Canada Post’s ESG strategic vision to deliver sustainable and responsible growth and value. This includes championing accessibility across the company and integrating an accessibility lens within the broader corporate Transformation Plan and ESG Strategy.

    Canada Post is committed to playing a leading role on the environment and key social issues facing the country, including accessibility. In her role, Carrie is critical in supporting the company’s objective to elevate the impact of ESG and integrate it into all areas of the business. This effort builds ESG value-based principles into planning, decision making and execution across the Corporation, and ensures that accessibility is factored into all programs and services at the outset.

    Carrie oversees Canada Post’s Accessibility team as part of the Corporate Sustainability ESG team, as well as the Corporate Compliance and Regulatory Affairs team.

    Since joining Canada Post in 2006, Carrie has held a variety of progressively more responsible positions, including manager roles in Product Development, Process Design & Continuous Improvement, and End-to-End Projects with Address Management. She was also Director, Digital Integration; General Manager, Integration and Planning; and, most recently, Executive Chief of Staff to the President and CEO.

    Carrie received her Bachelor of Commerce (Honours) in Marketing and International Management from the University of Ottawa.

    Jim Roots

    Jim Roots

      James (Jim) Roots has been a leader in national disability rights for over 40 years. He was the Executive Director of the Canadian Association of the Deaf and is the author of several highly praised books, including The Politics of Visual Language: Deafness, Language Choice, and Political Socialization, and co-author of The Employment and Employability of Deaf Canadians. Jim also wrote, produced, and directed the Sign language version of the United Nations Convention on the Rights of Persons with Disabilities and a similar version of the Canadian Human Rights Commission complaints procedure, for which he won a Special Recognition Award.

      As a private educational advocate, he has assisted several families in obtaining appropriate educational placement and support services. He was the plaintiff in three law cases affirming the accessibility rights of Deaf Canadians. He has served on many advisory councils at the federal and provincial levels, including the Accessibility for Ontarians with Disabilities Act Advisory Council – Communications and Information.

      His academic achievements include a Master’s degree in Political Science, a Bachelor of Arts in English, a Diploma in Book Editing and Design, and certificates in Project Management, Fundraising Management, and Dispute Resolution. Deaf himself, he is married to a Quebecoise who is hard of hearing and has a mobility impairment. Jim is the father of four, including a daughter with Down syndrome and a son with FASD, deafness, learning disabilities, and physical disabilities.

      Pamela Valentine

      Pamela Valentine

        A trained research scientist, Pam comes to the MS Society from Alberta Innovates where she spent over a decade and a half leading innovation and change. Her leadership at Alberta Innovates included significantly growing the health research portfolio and strengthening integration of research and health systems to maximize impact for patients and providers. She also led the establishment of a new Alberta Innovates organization that consolidated four corporations across the health, energy, agriculture, and forestry sectors. Pam started her career as a faculty member at the University of Calgary at Hotchkiss Brain Institute and then moved to Alberta Heritage Foundation for Medical Research where she held several leadership roles.

        Pam believes strongly in collaboration and building robust relationships – and has had a career of working with various stakeholders including from government, private sector and clinical networks. Collaborating with the board, she will lead a new strategic undertaking that will ensure the MS Society remains a strong national, bilingual organization that delivers exceptional community-based programs focused on enhancing the quality of life of Canadians living with MS.

        Hailing from Calgary, Pam is a published researcher and has been awarded the Canadian Psychological Association of Excellence and the Neuroscience Canada Foundation Award. Pam believes in achieving impact in the health domain, a passion she developed as a basic scientist with a strong desire to facilitate the linkage between basic research and clinical care. Pam is motivated and excited by the ability to touch people affected by MS and their families in a more tangible way.

        Feedback and customer support

        We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.


        Our customer service representatives are available to provide support 7 days a week.

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        Monday to Friday, 7 am to 11 pm ET
        Saturday and Sunday, 9 am to 9 pm ET

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        We provide customer support over the phone in both English and French. We also offer a TTY phone number
        for use by customers with compatible devices.

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