Intelligence 360 reporting FAQ

It shows the service tickets for items that are late, lost or damaged that you created with Canada Post.

Yes. You can store 50 reports in the My reports section of Intelligence 360. As additional reports are created, if you are at the limit of 50 reports, the oldest one(s) will drop off the list.

No. There is no limit to the number of reports that you can create. You can store 50 reports in the My reports section of Intelligence 360. As additional reports are created, if you are at the limit of 50 reports, the oldest one(s) will drop off the list.

No. The origin city to the destination city is the most detailed view that this report provides.

Each report calculates the volumes differently. The Shipping profile report defines volume as the number of items billed within the timeframe selected by the Intelligence 360 user.

The Delivery performance report is calculated by checking for an electronic manifest scan AND a delivered or a “stop the clock” (attempted delivery) scan within your selected timeframe. If both these scans exist, then the item is included in the Delivery performance calculations.

In the Tracking summary report, compare the delivery standard date to the delivery date or the stop the clock date. Items delivered after the delivery standard date are considered late.

For more information about delivery performance calculations within Intelligence 360, please contact your customer service representative.

The reports you create are saved within the My reports section for 30 days.

To access a report past the 30 day mark, please save it to a folder outside of Intelligence 360.

No. Intelligence 360 offers eight standard reports. You can download them into Excel, CSV or PDF format and then manipulate the information.

No. Because these two reports contain different information, the Shipping profile and Delivery performance reports cannot be merged.

No. Item level detail is not available in these reports. Item level detail can be seen in the Tracking summary report.

In the Performance summary reports, delivery performance is calculated using these three steps:

1. Intelligence 360 checks for an electronic manifest scan AND a delivered or stop the clock scan (attempted delivery) within your selected time range.
2. If both these scans exist, then the item is included in delivery performance calculations.
3. Then the delivered or stop the clock scan is compared against the delivery standard.

For more information about delivery performance calculations within Intelligence 360, please contact your customer service representative.

The Tracking summary report provides detailed tracking information. This report holds item level details on the status of your Outbound and Inbound items throughout the delivery process.

The average weight (kilograms or volumetric equivalent) is the average weight of all items billed within your selected time period. This value will either be the declared weight in kilograms (kg) or the volumetric equivalent (VE) entered in your shipping system.