Intelligence 360™ was designed with a simple and intuitive layout that lets you easily navigate through the tool.
When you log in, you will see the Overview section providing a summarized view of:
Information in Intelligence 360 is updated every 15 minutes.
Only the most recent scan associated to an item is displayed in the tool.
Select Overview from the top navigation bar.
Select Edit filters to choose the items you wish to view.
You can filter by timeframe and customer number.
The Outbound overview section provides a summary view of your outbound items, organized by the delivery process stages, Ready to ship, Shipped, In transit and Delivered.
The Inbound overview shows how many items were returned to you over the past 28 days. You can also see a rolling 3-business day view of returned items. Inbound items include Return to Sender (RTS) and anticipated and authorized returns.
Within the inbound overview section, information is organized by the Expected Delivery Date (EDD).
Within Total exceptions in the overview screen you can see a summarized view of your outbound and inbound items that have experience unforeseen delivery interruptions.
Outbound and Inbound on-time deliveries are grouped by destination location (Canada, USA, International), shipping service, the number of items specified in the edit filter section and the on time percentage results.
Intelligence 360 advises you when your item has reached its desired stage.
Keep a close eye on your important items by adding up to 20 items to your watch list.
View the reports you have added to favourites and the five most recent reports created in the past 30 days.
Support has links to help pages that include definitions and terms, navigating through the application, step-by-step instructions on how to create, export and print reports and much more.
