Manage Returns allows you to create return policies that streamline and organize your entire return process. These policies ensure consistent rules for various return scenarios, including by location, shipping service, and product type. The best part? You don’t need to create a separate policy for every individual return.

Each return policy can include:

• A designated shipping service
• A specific return address
• Customer-facing return options

Once your policies are set, you can easily group returns under the appropriate policy. Then, simply share the applicable “Get a return label” link with your customers to guide them through the return process.

Recommended ways to organize your return policies

By return location

If you handle returns at multiple locations (such as warehouses, retail stores, or third-party processors), we recommend creating a separate policy for each. Set a unique return address in each location-specific policy. This helps prevent misrouted returns and ensures items go to the correct destination for faster processing.

Then, simply share the appropriate “Get a return label” link with your customers based on where they should return the item.

Example policy names:

• Toronto Warehouse
• Vancouver Retail Store
• 3rd Party Processor – Montreal

By shipping service

To offer different shipping services for returns (such as Regular Parcel^TM, Expedited Parcel^TM, Xpresspost^TM, or Priority^TM), create a separate policy for each. This allows you to give customers options for how quickly they want to return items and helps you manage associated costs.

Once set, simply share the matching “Get a return label” link based on the service you want to provide for that specific return.

Example policy names:

• Standard Returns (Regular Parcel^TM)
• Fast Returns (Expedited Parcel^TM)
• Priority Returns (Priority^TM)

By return options

If you offer various customer return experiences (such as box-free label-free, or QR code-based drop-offs), you should incorporate these into your return policies. This allows you to cater to different customer preferences and streamline specific return logistics.

Set the preferred return option in each policy, then provide the corresponding “Get a return label” link to your customer.

Example policy names:

• Box-Free Label-Free Returns
• Regular Returns
• Secure QR Code Returns

By product type

For products requiring specific handling due to size, value, or other factors, create tailored policies for each product category. This ensures that customers correctly return items like delicate electronics or oversized goods. You can combine different shipping services, return options, and return locations as needed within these policies.

Example policy names:

• Clothing Returns
• Footwear Returns
• Handbag Returns

Customization

You can also combine these approaches based on your unique return requirements. For example, you might create one policy for high-value shoes returned via Priority^TM with secure QR codes for drop-off, and a separate policy for clothing returns that go to your nearest retail store. This flexibility allows you to tailor your return process to perfectly fit your business needs.

Conclusion

By creating structured return policies and sharing the “Get a return label” link, you simplify the return experience for both your customers and your business.