My Neighbourhood Mail mailing wasn’t delivered on time. What can I do?

    If your Neighbourhood Mail™ mailing is early, late or hasn’t been delivered, there are a few things you can check. If these solutions don’t resolve the issue, please create a service ticket to report the problem to us.

    Confirm that items were prepared and sorted correctly

    Check that:

    • The letter carrier routes you chose for the mailing were correctly numbered on your containers.
    • Your mail pieces met the applicable standards for size, weight, content, machine processing and bundle preparation.

    Check when your mailing is scheduled to be delivered

    If you did not specify a date for your mailing to be delivered, the delivery process begins when your mailing is dropped off and accepted at one of our facilities.

    Learn more about when your Neighbourhood Mail mailing will arrive and our delivery standards.

    Track your mailing when you use EST Online

    You may be able to track or confirm delivery online if you used the Neighbourhood Mail Fully Featured option in EST Online. Sign in to EST Online.