Why are the volumes different in the Shipping profile and Delivery performance reports, even though I used the same selection criteria for each report?
Each report calculates the volumes differently. The Shipping profile report defines volume as the number of items billed within the timeframe selected by the Intelligence 360 user.
The Delivery performance report is calculated by checking for an electronic manifest scan AND a delivered or a “stop the clock” (attempted delivery) scan within your selected timeframe. If both these scans exist, then the item is included in the Delivery performance calculations.