If you have a spare key, you can have it copied at any hardware store or locksmith. If both keys are gone, you can get new keys by following the steps below.
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Request your new keys
Open a support ticket below. Once you open a ticket you cannot cancel the request.
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Pick up your keys
You’ll receive a notice card when your keys are ready. Bring it along with government-issued photo ID to the post office indicated on your notice card.
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Pay the fee
The cost to replace lost or stolen community mailbox keys is $29 plus taxes. The fee can be paid at the post office when you pick up your replacement keys.
Please note
- Canada Post does not maintain locks and keys for condo, strata, apartment or business mailboxes. Contact your building manager or superintendent for keys.
- If your keys do not work, we will replace both the lock and your keys at no charge.