My community mailbox key was lost, stolen or misplaced

If you have a spare key, you can have it copied at any hardware store or locksmith. If both keys are gone, you can get new keys by following the steps below.

  1. Request your new keys

    Open a support ticket below. Once you open a ticket you cannot cancel the request.  

  2. Pick up your keys 

    You’ll receive a notice card when your keys are ready. Bring it along with government-issued photo ID to the post office indicated on your notice card.  

  3. Pay the fee

    The cost to replace lost or stolen community mailbox keys is $29 plus taxes. The fee can be paid at the post office when you pick up your replacement keys.  

Please note

  • Canada Post does not maintain locks and keys for condo, strata, apartment or business mailboxes. Contact your building manager or superintendent for keys.
  • If your keys do not work, we will replace both the lock and your keys at no charge.

Request your new keys

Open a support ticket