Find everything you need to get a free month of Mail Forwarding from Canada Post
How to make changes to your Mail Forwarding or Hold Mail service
Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.
How do I put my mail on hold?
Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.
Problem with Hold Mail service
Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.
Report problems with Mail Forwarding online
Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.
Buying Mail Forwarding for a business or another person
You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.
How Mail Forwarding works
If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.
How to cancel Mail Forwarding
Looking to cancel Mail Forwarding? Here’s how:
Delivery to your address hasn’t resumed? Here’s what to do:
After verifying the end date on your Mail Forwarding contract, use this form to report the problem:
Mail not being forwarded
When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.