I haven’t received any forwarded mail. What should I do?

The Mail Forwarding service forwards mail from your old/original address to your new address, so it can take a little longer for mail to reach you, especially if the distance between your old and new addresses is significant.

If your forwarding address is within Canada, allow approximately 5 business days from the service start date before you begin receiving forwarded mail.

If you are not receiving forwarded mail, make sure that:

  • You know how mail is delivered at your new address (for example, at the door or through a community mailbox).
  • There is nothing obstructing the letter carrier from getting to your mailbox, such as construction, snow or ice on your walkway.

Remember that there are some limitations to Mail Forwarding:

  • Parcels are not forwarded through this service.
  • Mail marked “Do Not Forward” is returned to the sender.

Submit a service ticket