Support

Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.

Tracking status shows your item as successfully delivered, but you have not received it. What you can do.

See the delivery standards for mail items sent from outside of Canada, how to track them and information about Customs' wait times.

What the notices “Delivery attempt made, Verifying address” means and what to expect after you receive one.

Shipping routes for international shipments; tracking packages in other countries

Ready for pickup means that your item has safely arrived at a post office.

Learn how to track a package using the online Track tool. Find out about the tracking number, delivery notice card number or reference number you need.

Learn more about the Track tool and how it helps you trace and confirm delivery of packages or check when a parcel is expected to be delivered.

Standard delivery times vary depending on what you’re mailing and how far it’s going. Find the delivery standards for different types of mail.

Learn why your tracking information may not be available to you when you enter your tracking number into Track