Support

Find out which shipping and marketing services and tools are available to Solutions for Small Business members.

Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.

Find out how big and heavy your parcel can be, and how that affects the cost of sending it. Calculate your shipping price based on dimensions, weight and shape.

See the delivery standards for how long it should take for mail, letters or parcels to arrive based on mailing price and the destination.

Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.

Looking to send something internationally? Here’s how you can do it with Canada Post

Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.

Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.

Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.

Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.

Find out about Priority, Xpresspost and Expedited prepaid envelope and label options. Includes features, options, destinations, sizes and weight.

Learn how to prepare and package parcels to help Canada Post deliver your items safely and securely.

Learn how to address envelopes and parcels to help Canada Post deliver your mail to the right place, faster.

Find all the resources you need to confidently prepare large mailings for Canada Post.

Permanent stamps have no expiry. After you buy them, they’ll be accepted even if stamp prices change.

Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

Get postal codes for Canadian addresses using the Find a Postal Code online tool.

Learn what COD is, how it works, and how you can use it with Canada Post.

What happens when mail is addressed incorrectly and why items are returned to the sender?

Learn about prohibited and controlled items that you cannot send through the mail, either within Canada or internationally.

Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.

The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.

Regular letters mailed in Canada usually arrive in 2 to 4 days. USA and international delivery times are usually in 4 to 7 days and vary by country.

Read this article for in-depth info and FAQs on getting a return label.

Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.