Self Scan FAQ

The Self Scan feature can be found on Canada Post’s mobile app. It allows you to return packages through a Canada Post mailbox and receive tracking details and updates.

Yes, this feature is accessible through both Canada Post’s Android and iOS applications.

Anyone within Canada wishing to return a package can use this service; however, you must have an authenticated and registered Canada Post account, and you need to be signed in on your Canada Post mobile app.

Simply package your item securely, affix your return label, scan the barcode and drop it in a Canada Post mailbox.

To fit in a mailbox, your package must measure within the following dimensions: 28 cm x 21.5 cm x 14 cm (11 inches x 8.5 inches x 5.5 inches) or 36 cm x 19 cm x 11 cm (14 inches x 7.5 inches x 4.3 inches).

If your package is too large for a mailbox, take it to a post office near you.

Yes, once you have successfully scanned your return label and placed your package in the mailbox, it will be picked up and processed at our facility. You will then receive a PIN that can be used for tracking.

Yes, you must have a return label to return a package, and the package must be dropped into the mailbox after you scan your label in the mobile app. You must also have a registered Canada Post account.

Yes, you can drop off the return package at any designated Canada Post mailbox anywhere in the country including urban, remote or rural areas. Please note that the package must fit within the size limitations outlined above.

Yes, certain items are restricted and cannot be returned through this service. Please refer to these guidelines for details.

No, modifications to the return address or recipient information are not possible once the package has been dropped in a mailbox.