What happens if an item is addressed incorrectly?

If a letter or parcel has an address on it, we are required to try to deliver the item to the address indicated. Changes or corrections can’t be made to the address, or the letter or package, once it has been mailed.

An item is returned to sender when:

  • The address doesn’t exist
  • The address on the package is incomplete
  • The person the letter or parcel is addressed to has moved without providing a forwarding address
  • The package or letter is refused by the person receiving it
  • The postage due isn’t paid by the addressee on demand

The sender may be responsible for return charges depending on the type of mail. These charges can vary from no charge, a fixed or negotiated amount or an amount equal to the original postage.