Using Online Service Tickets

About online service tickets

Our online support section allows you to report issues with Canada Post products and services on the Canada Post website instead of by telephone. Through an online form, you can report an issue, receive a service ticket, track its status and provide updates — all online.

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Before you submit a service ticket online

Before you submit a service ticket, see if you can find the help you’re looking for in our Instant Answers

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Submitting a service ticket online

When you submit a service ticket, you will be asked to complete an online form. Here’s what to expect from the form:

  1. Provide the following:
    1. Information about the issue you’re experiencing. Fill in the fields provided.
    2. Address information, and in some cases, contact information. Address data helps us resolve your issue; contact information allows us to reach you should we need more information or to follow up with you.
    3. Comments. Share with us any additional details about the issue you’re experiencing in your own words.
  2. Next, you’ll be able to review all the information you’ve provided and confirm that it’s correct.
  3. Finally, you will receive a message indicating your service ticket was successfully created. You’ll get a service ticket number as well as some information on what to expect next.

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Advanced Search

Want to be able to check on the status of your service ticket? Sign in to our website and select My Support in the upper right corner of the page.

Don’t have a Canada Post username and password? Sign up and you’ll get access to My Support. It’ll list all of your service tickets, their status and will allow you to provide updates to a service ticket in progress. Sign up now.

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What issues you can submit a service ticket for

You can submit a service ticket for issues related to the following topics:

  • Mail Delivery
  • Change of Address
  • Damaged or Late Items
  • Community Mail Boxes
  • Commercial Services

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