Expedited Parcel

Tracking

Track

You and your customers can track parcels using the unique tracking number. Get email notifications or use our mobile app.

Reference number tracking

Peace of mind

On-time guarantee

If your parcel doesn’t arrive on time, you get replacement service or credit equivalent for the shipping charges. Terms and conditions apply.

Liability coverage up to $100 

Delivery

Leave at door (Do not card)

If no one is home to receive the parcel, we’ll look for a safe location to leave it (with a safe drop card telling you the location of the item). If a safe location is not possible, we’ll leave you a delivery notice card telling you where to pickup the item at a designated post office.

Card (hold) for pickup 

A delivery notice card lets your customer know they can pick up their parcel at the nearest post office. Ideal for temperature-sensitive items. Government issued photo ID is require to pick up parcels. Customers must sign up for this option.

Do not safe drop

The parcel will be left in the mailbox when delivery is made to the door. If the parcel doesn't fit and there's no one home, we'll leave a delivery notice card for pickup at the nearest post office.

Deliver to post office

Customers can choose where they want to pick up their items –a post office near work, gym or the cottage. Government-issued photo ID is required to pick up items.

Signature and identity

Signature

Get a signature when the item is delivered.

Proof of age

We’ll request valid photo ID for customers under 30 years of age.

Hard copy signature

Get a free online name and signature or have a hard copy sent to you for a fee.

Returns

Parcel return labels

Offer your customers convenient options for returned merchandise or returned products for repairs and refills. Include a return label when you ship. You pay only if your return label is used.

Return to sender

Parcels are returned to you if the customer has moved or the address is incomplete or doesn’t exist.

Pickup services

On-demand pickup 

Arrange a one-time pickup convenient for your business. 

Third-party on-demand pickup

Scheduled pickup

For frequent shippers who require pickup service on 3 or more days per week per location.

Third-party scheduled pickup

Extend your scheduled pickup service to additional addresses. Available to commercial customers with a signed parcel agreement.