Access to Information and Privacy Requests/Proactive Disclosure

    Possible delays in treating your request

    Canada Post’s ability to respond to requests and to meet our proactive disclosure requirements within the timelines mandated by the Access to Information Act and the Privacy Act may be affected by our current operational pressures due to the exceptional measures put in place to curb the spread of the novel coronavirus (COVID-19) and protect the health and safety of Canadians.

    Canada Post will continue to receive and process requests from our employees and the public, as mandated under the Access to Information Act and the Privacy Act. We will continue to make all reasonable efforts to respond to requests and to meet the timelines for proactive disclosure of information in accordance with our obligations and operational realities.

    Thank you in advance for your patience and understanding during this period as we all navigate these unprecedented challenges.

    See what you can send by destination

    Have a look at our alphabetical list including Canada and every country in the world. We’ll let you know which items can’t be shipped and which items need special certificates or licenses to be released from customs.

    What’s the difference between a prohibited and a controlled item?

    Prohibited items

    Some items can’t be sent in the mail. Check out our list of products that can’t be shipped.
    View non-mailable matter

    Controlled items

    We deliver some products that are subject to specific requirements in order to be sent. Alcohol, tobacco and cannabis are examples of controlled items.
    See controlled items

    Seriously, I can ship that?

    From live bees to batteries, we have suggestions on how to package your item to guarantee a safe delivery.
    Packaging odd items

    Check international requirements before you ship

    Customs rules and requirements

    There may be fees or restrictions when you ship both into and out of Canada. We have all the foreign customs rules and requirements that you need.
    See customs requirements

    Get the right forms

    Choose a country to see what the special requirements are. From there, download and fill out the necessary forms before you go to the post office.
    View special requirements