It's easy
Create a customized returns policy that suits the needs of you and your customers. Use My Returns, our free online tool, to create and manage your parcel return preferences.
Why focus on your return strategy
Better customer experience
Make it a seamless experience for your customers. You can choose to include return labels right in the box, or have customers print their own labels at home or at participating Canada Post locations.
Convenient
Use our vast network of post offices. Customers can drop off their returns at our over 6,200 convenient locations.
Accurate forecasts
Better understand, predict and manage returns across your business. Get 5-day forecasts to help you plan for upcoming parcel returns.
How does your business use returns?
Are you an e-commerce merchant looking to offer online shoppers the perfect returns experience? Or do you use returns simply as a function of your business? See what options we have for you.
The behaviour and expectations of Canadian online shoppers are changing. Our research shows that the ease of returning merchandise is critical in their decision to make a purchase. Help drive conversions and keep online shoppers coming back with a returns experience that’s clear, flexible and convenient.
Here are 3 ways to do that:
Here are 3 ways to do that:
Provide pre-printed labels in the box
- Include a pre-printed return label with your customer’s shipment.
- You pay for the return shipping costs, only if your customer uses the label.
- Order pre-printed return labels from us or print your own return labels using EST 2.0 our online shipping tool.
Contact us about pre-printed labels
Customers can choose how to print their labels
- Setup a returns policy using our online tool called My Returns.
- Customers can print their return label at home or by bringing the QR code to a participating Canada Post location to have their label printed.
Contact us to setup a returns policy
Customize your e-commerce website to enable returns
- Join our Developer Program and Integrate our Returns API directly onto your website.
- Customers request and print labels directly from your site.
- Keep shoppers coming back to your site and improve your visibility with cross-sell opportunities.
Are you looking for an easy way to have your merchandise sent back to you from your customers? Give them clear, simple instructions for a seamless experience on both ends. We have convenient and flexible return options for your retail business.
Here are 2 ways to do that:
Here are 2 ways to do that:
Provide pre-printed labels in the box
- Include a pre-printed return label with your customer’s shipment.
- You pay for the return shipping costs, only if your customer uses the label.
- Order pre-printed return labels from us or print your own return labels using EST 2.0 our online shipping tool.
Contact us about pre-printed labels
Customers can choose how to print their labels
- Setup a returns policy using our online tool called My Returns.
- Customers can print their return label at home or by bringing the QR code to a participating Canada Post location to have their label printed.
Contact us to setup a returns policy
Build or enhance your returns strategy with our expert guidance
We’ve talked to Canadian shoppers and entrepreneurs and have insights into the key components required in a great returns policy. Use our step-by-step guide to design or refine your returns strategy and give your business a competitive edge.
Create a win-win e-commerce returns strategy
Half of all online shoppers say return policies are a factor when choosing between retailers. Download our returns guide today and learn how you can offer a returns strategy that gives your business a competitive edge.
Download guide