Set up your return policy in minutes
With our free online tool, you can set up your policy in minutes, allowing customers to return their items to you.
Canadian online shoppers are changing their expectations and behaviour. Approximately 18% of shoppers abandon their shopping cart due to concerns about the returns policy. An easy to use return policy gives customers peace of mind and encourages sales. Keep your customers coming back with a simple returns experience that’s clear, flexible and convenient.
Create a return policyWith our free online tool, you can set up your policy in minutes, allowing customers to return their items to you.
Include a return label in the box of the outgoing shipment or allow your customers to print their own return labels at home or by visiting a participating Canada Post location.
Choose the shipping method for your parcel returns (Expedited ParcelTM, XpresspostTM or PriorityTM). You’re only billed when your customer uses the label.
Get daily return forecasts that let you know how many returns you can expect for the next 5 business days. You can also track each return through email notifications.
Customize your online store so that customers can get return information directly from your site. Join our developer program to see how you can integrate returns.
If you have a complex returns process, use multiple carriers with third party shipping tools or have your own custom-developed returns systems, connect with us today for expert guidance.
We’re the no. 1 parcel delivery company in Canada and the preferred shipper for Canadian online shoppers. Rely on us for fast, dependable e-commerce shipping at competitive prices.
Start shipping with usAs market leaders, we have the research insights and data to help you understand e-commerce trends, evaluate where the Canadian market is headed, and give you the know-how needed to make informed decisions about your business.
Get ahead with researchE-commerce returns: From costly complication to competitive advantage
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E-commerce returns: From costly complication to competitive advantage
Returns: Merchant nightmare or a golden opportunity to build customer loyalty?
Common inventory management mistakes and how to prevent them