Offer your customers easy returns

    Our free online tool lets you create and manage one or more return policies for your customers. Set up your return service in minutes and your customers will be able to print their return labels at home or at a participating Canada Post location with a QR code. Track your returns with email updates and get a 5-day return forecast to improve your operations.

    Talk to an expertSign in to return policy

    Why use the customer return policy tool?


    It’s fast and easy

    The return policy takes minutes to set up. You’ll be up and running within 2 hours allowing your customers to return their item to you. The tool is free with no website integration required.


    Give your customers options

    Customers can print their own parcel return labels at home or by visiting a participating post office to have their labels printed.


    You only pay for labels that get used

    Choose the shipping method for your parcel returns (Regular ParcelTM, Expedited ParcelTM, XpresspostTM or PriorityTM). You’re billed only when your customer uses the label.


    Encourage loyalty and repeat online purchases

    Approximately 18% of shoppers abandoned their shopping cart due to concerns about the returns policy*. Offer customers peace of mind with a simple to understand and easy to use return policy.


    Manage your inventory 

    Get daily return forecasts that let you know how many returns you can expect for the next 5 business days. You can also track each return with our email notifications.

    Here’s how it works

    1. Create your parcel return policy using our tool.
    2. Provide your customer with a Canada Post return ID number (in the packing slip, by email or your retail website). 
    3. Direct your customers to print a return label at home or to a participating post office with their emailed QR code to have their label printed.
    4. Track your returns with email notifications and your 5-day forecast.

    How to get started

    Talk with one of returns experts and we’ll help you set up a return policy.

    Not sure if this tool is right for you? Have a look at our other returns solutions:

    Get pre-printed labels with EST 2.0

    Commercial customers with a signed Canada Post contract can:
    Contact us about pre-printed labels

    Get pre-printed labels from Canada Post

    If you’re a commercial customer with a signed Canada Post contract, you can order pre-printed return labels from Canada Post. 

    Contact a returns expert

    Ask your current platform provider

    We’ve partnered with the leading e-commerce platforms and solution providers**. Some of them have already integrated returns into their platform. See if your provider has integrated returns.

    View partner directory

    Use an automated electronic link system

    This solution is best for businesses: 
    • With complex returns processes 
    • That use multiple carriers with third party shipping tools 
    • That have their own custom-developed returns systems
    Contact a returns expert