Set up your return policy in minutes
With our free online tool, you can set up your policy in minutes, allowing customers to return their items to you.
A return policy that’s fast and efficient
Give your customers convenient options
Include a return label in the box of the outgoing shipment or allow your customers to print their own return labels at home or by visiting a participating Canada Post location.
Only pay for labels that are used
Choose the shipping method for your parcel returns (Expedited ParcelTM, XpresspostTM or PriorityTM). You’re only billed when your customer uses the label.
Manage your inventory
Get daily return forecasts that let you know how many returns you can expect for the next 5 business days. You can also track each return through email notifications.
Here’s how returns work for you and your customers
- Create your parcel return policy using our tool.
- Provide your customer with a Canada Post return ID number and instructions on the packing slip, by email or on your retail website.
- Direct your customers to print a return label at home or go to a participating post office with their emailed QR code to have their label printed.
- Track your returns with email notifications and sign in to view your 5-day returns forecast.
Explore other solutions
Enable returns on your website
Customize your online store so that customers can get return information directly from your site. Join our developer program to see how you can integrate returns.
Solutions for more complex needs
If you have a complex returns process, use multiple carriers with third party shipping tools or have your own custom-developed returns systems, connect with us today for expert guidance.
* Source: 2016 Canadian Online Shopper Study, CPC 16-202, April 2016
** The organizations listed as partners are independent third parties. The information about each partner and its services has been provided by that partner, and Canada Post does not promise that it is accurate or complete. Any purchase of goods or services from a partner will be subject to additional terms and conditions stipulated by the partner and will be entirely between you and the partner. Canada Post will have no liability or responsibility whatsoever.
** The organizations listed as partners are independent third parties. The information about each partner and its services has been provided by that partner, and Canada Post does not promise that it is accurate or complete. Any purchase of goods or services from a partner will be subject to additional terms and conditions stipulated by the partner and will be entirely between you and the partner. Canada Post will have no liability or responsibility whatsoever.