Experience transformation

• As of July 2, 2025, we will move to a new consolidated invoice format.
• This means you will now receive a single consolidated invoice, with all your Canada Post charges on one weekly invoice.
• Adjustments will be included on the consolidated invoice and filtering will be available on the invoice data file.
• After July 2, 2025, you must log onto your Canada Post account to view and download your invoices.

What you need to do prepare:

• To ensure there is not a disruption in service and how you review, reconcile and issue payment for your invoices, the right individuals at your business need to adapt to the new invoicing format.
• Please review a sample updated invoice and inform your Accounting team or third-party vendors (such as freight auditors) that manage your invoices – so they can make the necessary changes.

Customers who currently receive monthly invoices will begin receiving their invoices weekly.

What you need to do prepare:

• Reach out to your accounting team or third-party vendors to assess how these changes will impact you.
• Ensure that any system or process changes are in place to align with the new invoicing cycle.

• Our invoice data file invoice is changing.
• As of July 2, 2025, the file format remains as .txt format. There may be changes to the structure of the file and/or field values that may impact you. For example, some data field headers have changed and there may be additional reference fields.
• You may continue to access data file invoices through Connect or SFTP.

What you need to do prepare:

• If you currently receive a data file for your invoices via Connect or SFTP, please review the specifications for the data file
• Inform your Accounting team, or third-party vendors (such as freight auditors) that manage your invoices – so they can update your current templates or databases with the new field headers and other adjustments to ensure the right data is transmitted.

• On July 2, 2025, we will move to event-based billing for parcel shipments.
• With event-based billing:
• Payment will be processed on your credit card or account once the item(s) receive a physical scan in Canada Post’s network.
• If we don’t get a physical scan, we will not invoice you.
• You will no longer be required to submit label cancellation requests for items that are not shipped.
• If a label has been printed and discarded, you will not see a charge for that label on your invoice.
• Your invoices will look different. And as a result, reconciling your invoice may change as parcels will only be billed when we scan them in our network.
• Customers must continue to transmit their manifest data to Canada Post for parcel orders.

What you need to do prepare:

• Inform your accounting team, or third-party vendors (such as freight auditors) that manage your invoices, to determine if this may affect current processes.

Important for parcel customers paying by credit card (including Solutions for Small Business customers):

• If your credit card payment fails, the amount owing will be posted to your account and your invoice will identify shipments we weren’t able to process payment for.
• You must review your weekly invoice and pay any amounts owing or risk having your account blocked for future transactions.

• Beginning July 2, 2025, you will no longer need to provide a paper copy of the manifest for your domestic parcel shipments. You are still required to send the data to us electronically.
• If you forget to transmit the manifest electronically, then the tracking of your items can only start once they are inducted and scanned into one of our facilities. This may incur additional fees.
• Printing the manifest will be optional. If you prefer, you can still provide a paper copy for any of your shipments.
• For shrink-wrapped items there will be a new process. You must make one item available to be scanned by our driver at pickup. If this is not possible, then you must provide a printed copy of the manifest.
• If you choose to go paperless, you do not need to inform us. You can use this option at anytime, for any, or all, of your shipments, depending on your needs and preferences.

What you need to do prepare:

• If you plan to use the paperless option, please update your shipping processes, as needed. Remember that there is a new process for items that are shrink-wrapped.
• If you do not provide us with manifest data today, this change does not affect you.
• If you plan to continue printing a paper manifest, there will be no changes to your process.