Closures and service interruptions

Wildfires are affecting mail and parcel delivery in certain communities. Canada Post has implemented contingency measures to serve residents of these communities and to keep them connected.

Mail for Swan Hills residents (T0G 2C0, T0G 0B6) is available for pick up at:
Whitecourt Station Main
4747 51st Avenue, Whitecourt AB T7S 1A0
Open Monday to Friday, 9 am to 5 pm

Residents must bring valid government-issued photo identification to pick up their mail.

Free Mail Forwarding

Effective June 5, eligible residents can receive free Mail Forwarding service for up to 12 months. Impacted residents have until July 5 to register for the free service.

Mail Forwarding is an important service for ongoing mail and it also provides a vital link with government and relief agencies going forward. If a customer receives regular cheques through the mail, it’s important for them to register.

By registering, Canada Post will be able to ship mail to a different address selected by the customer. This can be done on a short-term basis or for longer periods, even if the address is temporary.

Residents affected by wildfires with one of the following postal codes are eligible for this offer:

- Peerless Lake: T0G
- Red Earth Creek: T0G
- Swan Hills: T0G
- Trout Lake: T0G

To request the free service, affected customers will need to either:

- register at canadapost.ca/mailforward using a credit card to authenticate their identity. No fee will be charged to the credit card.
- go to a post office with a government-issued photo ID (mandatory). Proof of authorization is required to request the free service on behalf of another person.

Note: If residents affected by wildfires purchased the Mail Forwarding service prior to June 5, they can call Customer Service to request a refund.

Customers can check the Delivery service alerts page for updates, including when postal services resume in their community.

We thank those affected for their patience in this difficult time.

If customers have questions regarding their postal services, they can contact Canada Post's Customer Service team online at canadapost.ca/support or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).