Closures and service interruptions

Wildfires are affecting mail and parcel delivery in certain communities. Canada Post has implemented contingency measures to serve residents of these communities and to keep them connected.

Mail for Swan Hills residents (T0G 2C0, T0G 0B6) is also available for pickup at:
Whitecourt Station Main
4747 51st Avenue, Whitecourt AB  T7S 1A0
Open Monday to Friday, 9 am to 5 pm

Residents must bring valid government-issued photo identification to pick up their mail.

Free Mail Forwarding

Mail Forwarding is an important service for ongoing mail and it also provides a vital link with government and relief agencies going forward. If a customer receives regular cheques through the mail, it’s important for them to register.

Registration allows Canada Post to ship mail to a different address selected by the customer. This can be done on a short-term basis or for longer periods, even if the address is temporary.

Important: As we upgrade our systems, new online sign-ups or changes to the Mail Forwarding service will be unavailable from June 25, 11:59 pm ET to July 2, 7 am ET. In-person sign-ups at a post office can be made until June 30, 6 pm ET.

Since June 5, residents affected by wildfires from one of the following postal codes have been eligible for this offer. They must register before July 5:
- Peerless Lake: T0G
- Red Earth Creek: T0G
- Swan Hills: T0G
- Trout Lake: T0G

Since June 9, residents of Chateh (T0H 0S0) have been eligible for this offer. They must register before July 9.

Important note for Chateh residents: Chateh residents (T0H 0S0) must pay for the Mail Forwarding service upon registration, but they will be automatically refunded shortly after the transaction.

To request the free service, affected customers will need to either:
- register at canadapost.ca/mailforward using a credit card to authenticate their identity. No fee will be charged to the credit card.
- go to a post office with a government-issued photo ID (mandatory). Proof of authorization is required to request the free service on behalf of another person.

Note: If residents affected by wildfires purchased the Mail Forwarding service prior to June 5, they can call Customer Service to request a refund.

Customers can check the Delivery service alerts page for updates, including when postal services resume in their community.

We thank those affected for their patience in this difficult time.

If customers have questions regarding their postal services, they can contact Canada Post's Customer Service team online at canadapost.ca/support or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).