Closures and service interruptions

Wildfires are affecting mail and parcel delivery in certain communities. Canada Post has implemented contingency measures to serve residents of these communities and to keep them connected.

Mail for Broad Cove (A0A 1L0, A0A 4J0, A0A 3S0), Burnt Point (A0A 1M0), Northern Bay (A0A 3B0) and Western Bay (A0A 4J0) is available for pickup at:
Harbour Grace Post Office
138 Water Street, Harbour Grace NL  A0A 2M0
Open Monday to Friday, 8:30 am to 5 pm and Saturday, 9 am to noon

Mail for Salmon Cove (A0A 3S0) is available for pickup at:
Carbonear Post Office
206 Water Street, Carbonear NL  A1Y 1A0
Open Monday to Friday, 9 am to 5 pm

Residents must bring valid government-issued photo identification to pick up their mail.

Free Mail Forwarding

Effective August 14, residents and businesses of Broad Cove (A0A 1L0) and Western Bay (A0A 4J0) can receive free Mail Forwarding service for up to 12 months. Impacted residents have until September 14 to register for the free service.

Mail Forwarding is an important service for ongoing mail and it also provides a vital link with government and relief agencies going forward. If a customer receives regular cheques through the mail, it’s important for them to register.

By registering, Canada Post will be able to ship mail to a different address selected by the customer. This can be done on a short-term basis or for longer periods, even if the address is temporary.

To request the free service, affected customers will need to either:

- register at canadapost.ca/mailforward using a credit card to authenticate their identity. No fee will be charged to the credit card.
- go to a post office with a government-issued photo ID (mandatory). Proof of authorization is required to request the free service on behalf of another person.

Note: Refunds will be processed automatically if impacted residents and businesses purchased the Mail Forwarding service between July 30 and August 14.

Reminder: Effective July 28, eligible customers of Musgrove Harbour (A0G 3J0) can receive free Mail Forwarding service for up to 12 months. Impacted customers have until August 28 to register for the free service.

Customers can check the Closures and service interruptions and Delivery service alerts pages for updates, including when postal services resume in their community.

We thank those affected for their patience in this difficult time.

If customers have questions regarding their postal services, they can contact Canada Post's Customer Service team online at canadapost.ca/support or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).