Closures and service interruptions

Wildfires are affecting mail and parcel delivery in certain communities. Canada Post has implemented contingency measures to serve residents of these communities and to keep them connected.

Mail for affected customers of Fort Providence (X0E) is available for pickup at:
Hay River Post Office
101-41 Capital Crescent, Hay River, N.W.T.
Open Monday to Friday, 9 am to 5:30 pm

Mail for affected customers of Whati (X0E) is available for pickup at:
Yellowknife Main Post Office
4902 50^th Avenue, Yellowknife, N.W.T.
Open Monday to Friday, 9 am to 5:30 pm

Residents must bring valid government-issued photo identification to pick up their mail.

Free Mail Forwarding

Effective September 3, residents and businesses of Fort Providence (X0E) and Whati (X0E) receive free Mail Forwarding service for up to 12 months. Impacted residents have until October 3 to register for the free service.

Mail Forwarding is an important service for ongoing mail and it also provides a vital link with government and relief agencies going forward. If a customer receives regular cheques through the mail, it’s important for them to register.

By registering, Canada Post will be able to ship mail to a different address selected by the customer. This can be done on a short-term basis or for longer periods, even if the address is temporary.

To request the free service, affected customers will need to either:
- register at canadapost.ca/mailforward using a credit card.
- go to a post office with a government-issued photo ID (mandatory). Proof of authorization is required to request the free service on behalf of another person.
- Important note: Customers will be required to purchase the Mail Forwarding service using a credit card and Canada Post will issue an automatic refund.

Note: Refunds will be processed automatically if impacted residents and businesses purchased the Mail Forwarding service between September 1 and October 3.

Customers can check the Closures and service interruptions and Delivery service alerts pages for updates, including when postal services resume in their community.

We thank those affected for their patience in this difficult time.

If customers have questions regarding their postal services, they can contact Canada Post's Customer Service team online at canadapost.ca/support or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).