Customer support dashboard

Delivery service alerts

Get details on weather and postal events that may impact mail delivery in your neighbourhood.

Canada

Current and past delivery interruptions in Canada.

See interruptions

International

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Sudan

Date posted: May 02, 2023

Sudan: Postal services suspended

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Red alert: Canada Post is not accepting mail and parcels for these destinations due to a temporary service disruption.

Date posted: May 02, 2023

Postal services have been suspended to Sudan due to the lack of available transportation.

New Zealand

Date posted: February 01, 2023

New Zealand: Expect delays for letters and parcels

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Yellow alert: We will attempt delivery to these communities and regions.

Date posted: February 01, 2023

Due to transportation constraints to New Zealand Post, postal service to New Zealand is reduced to air services only.

Please know our people are working hard to maintain service and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding. Our on-time delivery guarantee remains suspended for USA and International services including Xpresspost^TM-International.

United Kingdom

Date posted: January 31, 2023

United Kingdom: Potential delays for letters and parcels

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Yellow alert: We will attempt delivery to these communities and regions.

Date posted: January 31, 2023

The Royal Mail is experiencing severe service disruption to its international export services following a cyber incident. Items despatched to Canada may be subject to delays and limited tracking and visibility. Items mailed from Canada to the UK may also be subject to delays and limited tracking and visibility.

In addition, Due to the ongoing and sporadic strike actions taking place with Royal Mail, there may be some ongoing disruption to service in the U.K. For the latest news regarding the strike action, please refer to the following link: Royal Mail strike updates | Royal Mail Group Ltd

Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the U.K. Please know our people are working hard to process items as quickly as possible and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times.

We suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in. The suspensions remain in effect for Xpresspost^TM-International.

U.S.A.

Date posted: March 21, 2022

Mail delivery alert for the United States of America – Expect delays as we put safety first

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Yellow alert: We will attempt delivery to these communities and regions.

Date posted: March 21, 2022

Operational Update: Effective March 18, 2022 all US bound items originating from British Columbia, Saskatchewan, Alberta, and Manitoba will be temporarily transferred to Los Angeles rather than San Francisco, causing additional transfer time into the USPS network.

On a national level, safety protocols and pandemic measures in Canada and the U.S.A continue to create delays for customers.

We have adjusted our delivery standards to better reflect expected delivery times, however service may not be consistent, and some items may be delivered beyond published delivery standards.

Please know our people are working hard to process items as quickly as possible and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times.

We suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in. The suspensions remain in effect for Xpresspost^TM -USA.

Russia

Date posted: March 10, 2022

Russia: Postal services suspended

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Red alert: Canada Post is not accepting mail and parcels for these destinations due to a temporary service disruption.

Date posted: March 10, 2022

Postal services have been suspended to Russia due to the lack of available transportation.

Many destinations impacted

Date posted: May 02, 2023

International Suspensions and Delays

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Yellow alert: We will attempt delivery to these communities and regions.

Date posted: May 02, 2023

For more information on orders coming from international destinations, click here.

International Destinations (excluding U.S.A.)

Postal services have been suspended to some international destinations due to the lack of available transportation or at the request of the receiving postal operator. The tables below indicate the following:

Service available: Canada Post is still accepting letters and parcels for these destinations. ** Indicates only partial service availability. See PDF list for details.
Suspended service: Canada Post no longer accepts letters or parcels for these destinations.

Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers. We have adjusted our delivery standards to better reflect expected delivery times, however service may not be consistent. Some items may be delivered 7 to 10 days beyond published delivery standards. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in overseas destinations.

We suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in. The suspensions remain in effect for Xpresspost^TM-International.

To see the full list of destinations in PDF, click here.

SERVICE SUSPENDED: BELARUS, KOREA NORTH DEM REP, LIBYA, NICARAGUA, RUSSIA, SOMALIA, SUDAN, SYRIA, BARBUDA, YEMEN.

SERVICE AVAILABLE: AFGHANISTAN**, ALAND ISLANDS, ALBANIA, ALGERIA, ANDORRA, ANGOLA**, ANGUILLA, ANTARCTICA, ANTIGUA AND, ARGENTINA, ARMENIA, ARUBA, ASCENSION, AUSTRALIA, AUSTRIA, AZERBAIJAN, BAHAMAS, BAHRAIN, BANGLADESH, BARBADOS, BELGIUM, BELIZE, BENIN, BERMUDA, BHUTAN, BOLIVIA**, BOSNIA/HERZEGOV, BOTSWANA, BOUVET ISLAND, BRAZIL, BRITISH INDIAN OCEAN TERR, BRUNEI, BULGARIA, BURKINA FASO, BURUNDI**, CAMBODIA**, CAMEROON, CAPE VERDE, CAYMAN ISLANDS, CENTRAL AFR REP, CHAD, CHILE, CHINA PEO REP, CHRISTMAS ISLAND, COCOS ISLANDS, COLOMBIA, COMOROS, CONGO DEM REP**, CONGO REP, COOK ISLANDS**, COSTA RICA, CROATIA, CUBA, CURACAO, CYPRUS, CZECH REP, DENMARK, DJIBOUTI, DOMINICA, DOMINICAN REP, DUTCH, CARIBBEAN, ECUADOR, EGYPT, EL SALVADOR**, EQUAT GUINEA, ERITREA, ESTONIA, ESWATINI, ETHIOPIA, FALKLAND ISLANDS**, FAROE ISLANDS, FIJI, FINLAND, FR POLYNESIA**, FRANCE, FRENCH, GUIANA, FRENCH SOUTHERN TERRITORY, GABON, GAMBIA, GEORGIA, GEORGIA / SANDWICH ISLANDS**, GERMANY, GHANA, GIBRALTAR, GREECE, GREENLAND, GRENADA, GUADELOUPE, GUATEMALA**, GUERNSEY, GUINEA, GUINEA-BISSAU, GUYANA, HAITI, HEARD & MCDONALD ISLANDS, HOLY SEE, HONDURAS**, HONG KONG, HUNGARY, ICELAND, INDIA, INDONESIA, IRAN, IRAQ, IRELAND, ISLE OF MAN, ISRAEL, ITALY, IVORY COAST, JAMAICA, JAPAN, JERSEY, JORDAN, KAZAKASTAN, KENYA, KIRIBATI, KOREA SOUTH REP, KOSOVO, KUWAIT**, KYRGYZSTAN, LAO**, LATVIA , LEBANON, LESOTHO, LIBERIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAO, MACEDONIA, MADAGASCAR, MALAWI, MALAYSIA, MALDIVES**, MALI, MALTA, MARTINIQUE, MAURITANIA, MAURITIUS, MAYOTTE, MEXICO, MOLDOVA, MONACO, MONGOLIA**, MONTENEGRO, MONTSERRAT, MOROCCO, MOZAMBIQUE, MYANMAR, NAMIBIA, NAURU, NEPAL, NETHERLANDS, NEW CALEDONIA, NEW ZEALAND**, NIGER, NIGERIA, NIUE ISLAND, NORFOLK ISLAND, NORWAY, OMAN, PAKISTAN, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, PHILIPPINES, PITCAIRN ISLAND**, POLAND, PORTUGAL, QATAR, REUNION, ROMANIA, RWANDA, SAINT BARTHELEMY, SAINT HELENA, SAINT KITTS & NEVIS**, SAINT LUCIA, SAINT-MARTIN (FRENCH), SAMOA, SAN MARINO, SAO TOME, SAUDI ARABIA, SENEGAL, SERBIA**, SEYCHELLES, SIERRA LEONE, SINGAPORE, SINT MAARTEN, SLOVAKIA, SLOVENIA, SOLOMON IS, SOUTH AFRICA**, SPAIN, SRI LANKA, ST PIERRE MIQLN, ST VINCENT & GRENADINES, SUDAN, SURINAME, SVALBARD & JAN MAYEN, SWEDEN, SWITZERLAND, TAIWAN, TAJIKISTAN, TANZANIA, THAILAND, TIMOR-LESTE, TOGO, TOKELAU**, TONGA, TRINIDAD AND TOBAGO** , TRISTAN DA CUNH, TUNISIA, TURKEY, TURKMENISTAN, TURKS & CAICOS**, TUVALU, UGANDA, UKRAINE**, UNITED ARAB EMR, UNITED KINGDOM, URUGUAY, UZBEKISTAN, VANUATU, VENEZUELA, VIET-NAM , VIRGIN ISLANDS-BR, WALLIS AND FUTUNA**, WEST BANK AND GAZA STRIP, WESTERN SAHARA, ZAMBIA**, ZIMBABWE.

** Indicates only partial service availability.

Belarus

Date posted: March 10, 2022

Belarus: Postal services suspended

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Red alert: Canada Post is not accepting mail and parcels for these destinations due to a temporary service disruption.

Date posted: March 10, 2022

Postal services have been suspended to Belarus due to the lack of available transportation.

Ukraine

Date posted: March 03, 2022

Ukraine: Expect delays for letters and parcels

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Yellow alert: We will attempt delivery to these communities and regions.

Date posted: March 03, 2022

Increased safety protocols and flight restrictions into Ukraine are creating delays for customers.

For Canadians sending humanitarian goods to Ukrainian citizens, Ukraine Post has recommended the following:

Please write on the package in capital letters - HUMANITARIAN AID (or ГУМАНИТАРНАЯ ПОМОЩЬ)

We are working hard to maintain service and keep the mail moving into Ukraine. Delays are expected and some items may be delivered well beyond published delivery standards. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in Ukraine. We apologize for any inconvenience and thank you for your patience and understanding. Our on-time delivery guarantee remains suspended for USA and International services including Xpresspost^TM-International.

China

Date posted: April 26, 2022

China: Expect delays for letters and parcels

See details

Yellow alert: We will attempt delivery to these communities and regions.

Date posted: April 26, 2022

Increased safety protocols and restricted flight capacity to China are creating delays for customers.

Some items may be delivered 20 to 30 days beyond published delivery standards. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in China. Please know our people are working hard to maintain service and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding. Our on-time delivery guarantee remains suspended for USA and International services including Xpresspost^TM-International.

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